Pantheon Caesar Relais was hard to find, with the entrance in a sketchy alley. The intercom didn’t work, and the elevator felt unsafe. Upon arrival, loud construction and an unfriendly welcome set the tone. Our room had a great view, but by 6:30 pm, the water was completely out, with no warning. When we called to report it, we were told it was “after hours” and received no help—staff even hung up on us. Later, a note appeared saying the building had no water due to city maintenance, a problem they likely knew about before our check-in. Without water to flush, wash, or shower, we had to use bottled water for basic needs. The room didn’t match the photos, with a hard mattress, old bedding, and dirty floors. The lack of cleanliness and poor service made our stay uncomfortable, and the dark alley felt unsafe at night. We left early and took photos to document the conditions. Not recommended