Booked in for staycation to celebrate a special occasion. Was a good stay, but not perfect.
On face value, the Sheraton Melbourne is very nice hotel with good leisure facilities (pool, sauna, gym etc).
Location - great.
Room - spacious, big comfortable bed, but really bad pillows. Sore neck.
Also, I went with Sheraton over some other 5 star hotels due to the advertised 'deep soak' tub. Bath tub was good enough but not really deep soak and definitely couldn't fit 2 people for a couples soak. TV only had free to air channels, with a ChromeCast provided for streaming, however was difficult to use due to the poor quality internet. Movies were buffering and painful to watch.
Service - appreciated the complimentary gift provided (special occasion), but the note showed a lack of awareness and was offensive. (eg addressed to Mr and Mrs AFTER they saw 2 females checked in)