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All properties in Long Island City, New York, United States of America
1 room, 2 adults

The Collective Paper Factory

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Free WiFi
  • Dry cleaning/laundry service
  • Laundry facilities
37-06 36th street, Long Island City, NY, 11101, United States of America

4-star hotel with restaurant, near Memorial Sloan-Kettering Cancer Center
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Free WiFi
    • Dry cleaning/laundry service
    • Laundry facilities
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The hotel itself it not so bad. The rooms were fairly large and fairly comfortable,…Mar. 28, 2019
  • Pros: Subway station at door. Spacious room. Cons: Staff left door unlocked after…Jan. 15, 2019

The Collective Paper Factory

from A$130
  • Executive King
  • Manhattan Loft
  • Superior Queen
  • Superior Double Room
  • Standard Room, 1 King Bed
  • Deluxe Room, Multiple Beds

What’s around The Collective Paper Factory

Landmarks

  • In Queens
  • Astoria Park - 39 min walk
  • Memorial Sloan-Kettering Cancer Center - 2.7 mi / 4.3 km
  • 5th Avenue - 2.8 mi / 4.6 km
  • United Nations Headquarters - 3.1 mi / 4.9 km
  • Roosevelt Island - 2.4 mi / 3.9 km
  • Central Park Zoo - 3.2 mi / 5.1 km
  • Museum of Modern Art - 3.2 mi / 5.1 km

Getting around

  • John F. Kennedy Intl. Airport (JFK) - 33 min drive
  • Liberty Intl. Airport (EWR) - 45 min drive
  • LaGuardia Airport (LGA) - 19 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 7 min drive
  • Teterboro, NJ (TEB) - 20 min drive
  • Linden, NJ (LDJ) - 31 min drive
  • Long Island City Hunterspoint Avenue Station - 3 min drive
  • Woodside Station - 3 min drive
  • Grand Central - 42 St. Station - 6 min drive
  • 36 St. Station (Northern Blvd.) - 3 min walk
  • 39 Av. Station - 7 min walk
  • 36 Av. Station - 8 min walk

At a glance

Key facts

Hotel size

  • This hotel has 122 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is 11 AM
  • Express check-out
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Coffee shop/café
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Grab bar - near toilet
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

AMA - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

A.M.A. - Onsite bar. Open daily.

M.A.E. - Onsite coffee shop. Open daily.

The Collective Paper Factory’s small print

Also known as

  • Paper Factory Hotel Long Island City
  • The Paper Factory Hotel
  • The Collective Paper Factory Hotel
  • The Collective Paper Factory Long Island City
  • The Collective Paper Factory Hotel Long Island City
  • Paper Factory Hotel
  • Paper Factory Long Island City
  • Paper Factory Long Island City

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 200.00 per stay

  • Resort fee: USD 26.39 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Business center/computer access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking is available offsite and costs USD 20 per day (0.5 mi away)

Rollaway beds are available for USD 35.00 per night

Breakfast costs between USD 7 and USD 15 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Collective Paper Factory

  • Does The Collective Paper Factory offer free cancellation for a full refund?
    Yes, The Collective Paper Factory does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Are pets allowed at The Collective Paper Factory?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Collective Paper Factory?
    You can check in from 3 PM to 2 AM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near The Collective Paper Factory?
    Yes, there's an onsite restaurant that serves American cuisine. Nearby restaurants include Coffeed (2-min walk), Beer Garden at Studio Square (4-min walk), and Dutch Kills Centraal (9-min walk).

Recent reviews

Very good 8.4 From 865 reviews

Very good 8.0
Felt more like a home than a hotel!
The hotel and rooms were beautifully decorated. The staff were polite and helpful. Standard king room does not come with fridge and microwave but the have communal ones in the lounge room. Also ice bucket and bag were not in room but can be obtained by asking the concierge or housekeeping staff.
us1 night trip
Very good 8.0
An overall amazing stay -all thanks to employees Shane and Kiery. They provided warm welcomes and impeccable service. Although check in was a little delayed, they provided an upgrade for the inconvenience. Definitely a 10/10 stay!
Nicole, us2 night trip
Exceptional 10.0
Shane is the best!
I stayed for eight nights. I have a person to thank and a person to complain about. When I was checking in, Shane at the front desk was super nice, friendly and patient with me. He guided me through the hotel, told me where is comfortable to read and work, and after seeing my large suitcases, he gave me a free room upgrade. On the other hand, Kendrm a lady who works late night, was super mean to me. I tried to go to the gym at 10:30 pm because there are signs in the hotel and online that say the gym is open 24 hours, but when I went, the gym was close. She could have explained the situation to me with a little bit of patience and tried her best to help me. Instead, she gave me so much attitude, never smiled, and acted like she didn’t even want to talk to me. I was deeply offended by the way she treated me. I love how this hotel looks, and given the price, this hotel is such a steal. However I hope your staff members can be more consistent. Shane, thank you so much for your kindness. You made me feel welcomed.
Wei, us8 night business trip
Good 6.0
Business travel
I like this hotel and it’s location but disappointed with the service under this new ownership. This is my second time in a month staying here. Check in is proficient but not welcoming. Being a Hotels.com gold member I’m never offered perks anymore the way I used to.
Andrew, us1 night business trip
Very good 8.0
very interesting loft hotel conversion
richard, us3 night business trip
Exceptional 10.0
Great deal — very close to city!!!!
Not quite fully open— restaurant coming— but lovely stay & service. So tremendously convenient to the city. This is a great one to use frequently if you travel for work — maybe need a little space to work from hotel not in your room—
Margaret, us3 night business trip
Good 6.0
Lacks basic necessities
The hotel has a nice vibe however the room was small and lacking little essentials i.e nightstands and a mini fridge. Would be nice if you were informed at check in
Trecia-Ann, us1 night trip
Good 6.0
Surprise fees...leaky toilets...bad for biz
Hotel was nice but my room had multiple issues including a leaky toilet. Then on top of having to move to a new room they double charged me a “hotel service fee” of $22 for each day I was there...kinda blowing away the quoted decent room rate. Likely around not be back unless they refund at least one of those ridiculous charges.
Scott, us1 night trip
Good 6.0
Website exceeds reality
Room finishes and construction seemed rushed and on par with budget hotel when you look past the trendy design. Resort fee laughable considering half of the amenity spaces were reserved for private use or let to have guests sleeping in them during the daytime. Admirable concept but poorly executed. Saving grace was polite and professional staff, so A for effort on that count.
Amanda, us2 night family trip
Good 6.0
Disappointing
While the hotel is conveniently located and recently renovated the service is not of the desirable level. The room that we were given (as part of upgrade) was very large, high ceiling and a lot of huge windows and completely stone/cement floor without a single carpet. Given the severe winter weather in NYC the only heating option was a single wall-mounted heater. It was attached near to the ceiling and all released warm air was getting cold till it reached the middle of the room seeing more like an AC than heater. The bed had only one very thin blanket and one thin throw. We had to request electric heater and additional blanket which was the same very thin throw. The breakfast was poorly organized and included only drip coffee, singular fruit items and bagels. Overall room cleaning service was also not satisfactory - they have strange system of changing towels and replacing needed toiletries. The toilets are very weak and it was easily clogged requiring maintenance during out short stay there. The toilets in the basement had virtually no toilet papers and was in very poor and dirty condition - had to use those since the toilet in the lobby was undergoing main maintenance. Overall the responsiveness of the front desk was extremely poor - it took several calls to get any feedback and action. Would be nice if management could look into these and other similar problems and act on them. Considering harsh winter in NYC, the hotel should be better prepared with heating options.
us7 night family trip

The Collective Paper Factory

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