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Mercure Serpong Alam Sutera

4.0 star property
Family-friendly hotel with 2 bars/lounges, near Living World
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
Building design
Minibar, in-room safe, desk, iron/ironing board
View from property
2 bars/lounges, lobby lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Non-smoking
  • Bar
  • Pool
  • Airport transfer
  • Air conditioning
  • Gym
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free shopping centre shuttle
  • Fitness centre
  • Free use of bicycles
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business centre
For families
  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Garden
The price is AU$103
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Privilege, Twin Room, 2 Single Beds

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Single Beds

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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About the area

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • Living World - 2 min walk
  • Summarecon Mall Serpong - 6 min drive
  • Scientia Square Park - 8 min drive
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive
  • Aeon Mall BSD City - 11 min drive

Getting around

  • Jakarta (CGK-Soekarno-Hatta Intl.) - 35 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 63 min drive
  • Serpong Rawa Buntu Station - 11 min drive
  • Pondok Sudimara Station - 13 min drive
  • Pondok Jurangmangu Station - 13 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • ‪The Flavor Bliss - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pepper Lunch - ‬3 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Bandar Djakarta - ‬3 min walk

About this property

Mercure Serpong Alam Sutera

At Mercure Serpong Alam Sutera, you'll be within a 10-minute drive of Summarecon Mall Serpong. Guests can indulge in massages and enjoy international cuisine at Mint & Pepper, which is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, an outdoor pool and a poolside bar.

Languages

English, Indonesian

At a glance

Hotel size

  • 171 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: 4 PM
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (16 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*
  • Free shopping centre shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference space (5920 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bike hire
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs available on site

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Mint & Pepper – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Maniz Pool Deck – This poolside bar only serves light fare. Open daily.
Mocca – This lobby lounge only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 188000 for adults and IDR 94000 for children
  • Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one-way. Maximum occupancy 4)
  • Local area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 450000.0 per night

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera offer free cancellation for a full refund?
Yes, Mercure Serpong Alam Sutera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Serpong Alam Sutera?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Serpong Alam Sutera?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Serpong Alam Sutera?
Yes, there's free self parking.
Is an airport shuttle service offered by Mercure Serpong Alam Sutera?
Yes, an airport shuttle is available. The charge is IDR 363000 per vehicle one-way.
What are the check-in and check-out times at Mercure Serpong Alam Sutera?
Check-in start time: 2 PM; check-in end time: 4 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Mercure Serpong Alam Sutera and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre. Mercure Serpong Alam Sutera also has a garden.
Are there restaurants at or near Mercure Serpong Alam Sutera?
Yes, Mint & Pepper offers international cuisine, pool views and poolside dining.
What's the area around Mercure Serpong Alam Sutera like?
Mercure Serpong Alam Sutera is located a short 2-minute walk from Living World.

Mercure Serpong Alam Sutera Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Fatema, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Ian, 6-night business trip
Verified Expedia guest review

10/10 Exceptional

It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Kie Ging, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were very friendly and call us by our names
James, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Convenient location
Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, great amenities. The restaurants and shopping mall just across the road.
HARIADI, 3-night family trip
Verified Expedia guest review

8/10 Very good

near to shopping mall
Young Cherl, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Chris, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Turmudji, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stephane, 3-night business trip
Verified Expedia guest review

6/10 Good

Chong, 2-night trip
Verified Expedia guest review

6/10 Good

Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Vincent, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Yan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great short stay.
Great short stay with mum.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.
Alessandro, 9-night business trip
Verified Expedia guest review

2/10 Poor

Tan, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Good location, many F&B outlets & malls in the vicinity
Benjamin, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

Great hotel and love the room
Karyati, 3-night family trip
Verified Expedia guest review

8/10 Very good

7-night trip
Verified Hotels.com guest review

10/10 Exceptional

This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Edmund, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top. I have stayed here several times and the service is always good.
Edmund, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Loh, 5-night business trip
Verified Hotels.com guest review

6/10 Good

So so stay experience
The stay was ok. Thin wall, we could hear people next door. Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Christopher, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good location
Location was good as it is next to Living World Mall which houses a good number of restaurants. There is also many standalone restaurants just across the road Hotel room is more tired looking since my last visit in 2019. Not maintain properly. For some reasons the towel smells funny even the new ones. Could be the detergent that was used. Like the water cooler idea where guest can top up drinking water and hence contribute to less plastic bottle waste. However some guests do not trust the water dispenser citing maintenance practise and hence cleanliness (how often the water filter is changed). That set me thinking after seeing condition of room …… Overall decent stay.
6-night business trip
Verified Hotels.com guest review