Unfortunately, too much went wrong to recommend this hotel. We booked a room with a queen bed and city view, but the bed was much smaller than a queen and the “view” was a dirty parking lot and a construction site.
After we complained, staff apologized and said they’d move us the next morning. Instead, they later said they were fully booked and offered a $100 refund.
On checkout day, we were told we could store our luggage in the lockers and access them for up to 12 hours after our 11 a.m. checkout. When we returned two hours later, our building code no longer worked and we were locked out until a staff member let us in. Staff then told us guests normally aren’t allowed back inside after checkout, which completely contradicted what customer service had told us.
The location is convenient and easy to get around from, but the poor communication, misleading room description, and lack of coordination made this stay not worth it.