21c Museum Hotel Chicago

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Deluxe Suite, 1 Queen Bed | Room
Deluxe Suite, 1 Queen Bed | Room
Suite, Corner | Room

Overview of 21c Museum Hotel Chicago

VIP Access
UNESCO Sustainable Travel Pledge

21c Museum Hotel Chicago

4.0 star property
4-star hotel with spa, near John Hancock Center

8.2/10 Very good

1,124 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$296
Price available on 16/10/2022
55 East Ontario Street, Chicago, IL, 60611
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • Restaurant
  • Full-service spa
  • 24-hour fitness center
  • Self parking
  • Massage/treatment rooms
  • 24-hour business center
  • 7 meeting rooms
  • UNESCO Sustainable Property
  • 24-hour front desk
  • ATM/banking services
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • In Downtown Chicago
  • Michigan Avenue - 1 min walk
  • Chicago Theatre - 12 min walk
  • Grant Park - 14 min walk
  • Millennium Park - 17 min walk
  • Art Institute of Chicago - 20 min walk
  • Navy Pier - 23 min walk
  • Chicago Riverwalk - 27 min walk
  • Willis Tower - 29 min walk
  • Field Museum of Natural History - 43 min walk
  • Lake Michigan - 7 min drive

Getting around

  • Chicago Midway Airport (MDW) - 34 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 37 min drive
  • Chicago, IL (PWK-Chicago Executive) - 46 min drive
  • Chicago Museum Campus-11th Street Station - 3 min drive
  • Millennium Station - 15 min walk
  • Chicago Van Buren Street Station - 24 min walk
  • Grand Station (Red Line) - 4 min walk
  • Chicago Station (Red Line) - 7 min walk
  • State Station - 12 min walk

About this property

21c Museum Hotel Chicago

4-star eco-friendly hotel near Millennium Park
Close to Michigan Avenue and Chicago Riverwalk, 21c Museum Hotel Chicago provides dry cleaning/laundry services, a 24-hour gym, and a 24-hour business center. Treat yourself to a facial, a deep-tissue massage, or Ayurvedic treatments at Soothe, the onsite spa. The onsite restaurant, Lure Fishbar, features seafood. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Self parking (surcharge), a ballroom, and 7 meeting rooms
  • A porter/bellhop, luggage storage, and smoke-free premises
  • Massage treatment rooms, wedding services, and express check-out
  • Guest reviews say good things about the helpful staff and proximity to public transit
Room features
All 297 rooms include comforts such as premium bedding and pillow menus, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and tubs or showers
  • 42-inch plasma TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and housekeeping


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 297 rooms
  • Arranged over 17 floors


  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs and cats only, 2 per room, up to 50 lbs)*
  • Service animals welcome
  • Restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (USD 46 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant

Traveling with children

  • Children stay free

What to do

  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference space (10000 square feet)


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • ATM/banking
  • 24-hour fitness center
  • Full-service spa
  • Massage/treatment rooms


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available


  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 42-inch plasma TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Soothe has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic.

The spa is open daily.


Lure Fishbar - This restaurant specializes in seafood.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 23.48 per accommodation, per night
  • Resort fee inclusions:
    • Spa access (may be limited)
    • Fitness center access
    • Phone calls (may be limited)
    • In-room safe and safe insurance
    • In-room coffee
    • Laundry facilities
    • Additional inclusions

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay


  • Self parking costs USD 46 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Does 21c Museum Hotel Chicago offer free cancellation for a full refund?
Yes, 21c Museum Hotel Chicago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at 21c Museum Hotel Chicago?
As of 26 Sept 2022, prices found for a 1-night stay for 2 adults at 21c Museum Hotel Chicago on 16 Oct 2022 start from AU$296, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at 21c Museum Hotel Chicago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at 21c Museum Hotel Chicago?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at 21c Museum Hotel Chicago?
Yes. Self parking costs USD 46 per day.
What are the check-in and check-out times at 21c Museum Hotel Chicago?
You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Express check-in and check-out are available.
What is there to do at 21c Museum Hotel Chicago and nearby?
Have fun with activities like hiking, kayaking, and sailing, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness center and spa services.
Are there restaurants at or near 21c Museum Hotel Chicago?
Yes, Lure Fishbar offers seafood. Nearby restaurants include Friends Sushi (3-min walk), Pops For Champagne (3-min walk), and Doc B's Fresh Kitchen - River North (3-min walk).
What's the area around 21c Museum Hotel Chicago like?
21c Museum Hotel Chicago is in Downtown Chicago, a short 4-minute walk from Grand Station (Red Line) and 17 minutes' walk from Millennium Park.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Karen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing service
krishnamurti, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice!
Lynley, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gustavo, 1-night trip
Verified Hotels.com guest review

8/10 Very good

There was a delay getting checked in. We reserved a deluxe king and we got a king accessible room whose shower wand want stabilized and sprayed the entire room. We didn’t receive housekeeping, when we asked for it they said it’s every other day unless requested. They didn’t tell us that at check in, there wasn’t notice of such in the room, and when we requested service it was too late and there wasn’t staff to do it. The room was comfortable.
Carolyn, 2-night trip
Verified Hotels.com guest review

6/10 Good

Great location but poor service
Pros: * Location * lots of shops and restaurants nearby * within reasonable walking distance of the Chicago River, Riverwalk, Millennium Park and The Loop * Cleanliness * I had a deluxe room with a king bed that was very comfortable, clean and had a very nice bathroom/shower Cons of the hotel: * Extra fees were hidden on the Hotels-dot-com app I used to book the room totalling $140.88 USD. * The safe in the room stopped working about 3 days into the trip. I kept my passport, tablets and extra cash in there. Repair staff came in and drilled it open covering everything in there with metal shavings that I had to clean off myself. * Told that the hotel had been having problems with safes in general and that the front desk should have informed me that using the safe in my room would be risky. They never replaced the safe. * Two charges from the minibar totalling $11.30 USD. I did not consume anything from the minibar. * I was told that the water and coffee in my room were free. * No information about pricing for the minibar was available in the room itself. * Unresponsive requests to the staff in person and on the including 1) a top-up of toiletries (primarily shampoo and body wash) 2) changing the battery in the AC control panel. * The window shade in my room was incredibly difficult to open so I had to wrap my hands in a towel to open it each time. Little to no transparency in this hotel and important requests to the front staff were ignored.
WOONGHWAN, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Erica, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great Location, Unique Experience/Museum
Wonderful location for all the sights
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Shaheed, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great hotel close to the heart of everything!
Great location! We enjoyed a very nice and spacious room that was very clean. Staff was friendly and helpful. Price was very good considering location, room size, furnishings and comfort. We highly recommend this hotel!
Charles, 1-night trip
Verified Hotels.com guest review