Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Frankfurt, Hessen, Germany
1 room, 2 adults

Jumeirah Frankfurt

5-star5 stars
Great for families

Good to know

  • Highchair
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
Thurn-und-Taxis-Platz 2, Frankfurt, HE, 60313, Germany

Luxury hotel with full-service spa, connected to a shopping center, near Zeil Shopping District
  • Free WiFi
  • Great for families

    Good to know

    • Highchair
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Germany may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Jumeirah Frankfurt is an interesting contradiction. The hard product - the room, beds etc…Sep. 14, 2019
  • Ive been in many properties but this was a huge stand out. From the first meet and greet…Jul. 16, 2019

Jumeirah Frankfurt

from A$413
  • Skyline Junior Suite
  • Junior Suite
  • Grand Deluxe Room
  • Deluxe Room
  • Skyline Deluxe Room
  • Grand Deluxe Suite
  • Panoramic Suite
  • Panoramic Deluxe Room
  • Senator Suite
  • Presidential Suite

What’s around Jumeirah Frankfurt

Landmarks

  • In Innenstadt
  • Romerberg - 7 min walk
  • Alte Oper - 8 min walk
  • Frankfurt Trade Fair - 24 min walk
  • Zeil Shopping District - 1 min walk
  • Römer - 7 min walk
  • Skyline Plaza - 29 min walk
  • Congress Center Messe Frankfurt - 31 min walk

Getting around

  • Frankfurt Intl. Airport (FRA) - 23 min drive
  • Mainz (QFZ-Mainz Finthen) - 37 min drive
  • Frankfurt (Main) Central Station - 18 min walk
  • Frankfurt (Main) Ost Station - 28 min walk
  • Frankfurt am Main West Station - 5 min drive
  • Frankfurt (M) Hauptwache Station - 2 min walk
  • Eschenheimer Tor Station - 3 min walk
  • Dom-Romer U-Bahn - 8 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 218 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Germany may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • 1 per room (up to 20 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking * on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Health club
  • Sauna
Working away
  • 24-hour business centre
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 3918
  • Conference space size (meters) - 364
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2011
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Library
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Hand-held showerhead
Languages Spoken
  • Arabic
  • Croatian
  • English
  • French
  • German
  • Greek
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Turkish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Partially open bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch LED TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Talise Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Dining

El Rayyan - This restaurant specializes in Middle Eastern cuisine.

Ember Bar & Lounge - Onsite cocktail bar.

Jumeirah Frankfurt’s small print

Also known as

  • Jumeirah Frankfurt Hotel
  • Jumeirah Frankfurt Hotel Frankfurt
  • Jumeirah Frankfurt
  • Jumeirah Frankfurt Hotel Frankfurt
  • Jumeirah Hotel Frankfurt
  • Jumeirah Frankfurt Hotel Frankfurt
  • Jumeirah Frankfurt Hotel
  • Jumeirah Frankfurt Frankfurt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 5 years old are not allowed in the spa.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 2.00 per person, per night

Optional extras

Self parking costs EUR 32 per night

Rollaway beds are available for EUR 60.0 per night

Full breakfast is offered for an extra charge of EUR 42 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 50 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 145 per vehicle (one-way, Maximum occupancy 3)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Jumeirah Frankfurt

  • Does Jumeirah Frankfurt offer free cancellation for a full refund?
    Yes, Jumeirah Frankfurt does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Jumeirah Frankfurt?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Jumeirah Frankfurt?
    Yes. Self parking costs EUR 32 per night.
  • Is there a pool at Jumeirah Frankfurt?
    Yes, there's an indoor pool.
  • Are pets allowed at Jumeirah Frankfurt?
    Yes, pets are welcome, with a limit of 1 per room and maximum weight of 20 lbs per pet. There's a charge of EUR 50 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Jumeirah Frankfurt?
    You can check in from 3 PM - 3 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Jumeirah Frankfurt?
    Yes, there are 2 onsite restaurants, featuring Middle Eastern cuisine. Nearby restaurants include Fletcher's Better Burger (3-min walk), Bar ohne namen (4-min walk), and Cafe & Bar Celona (4-min walk).
  • Is airport shuttle service offered by Jumeirah Frankfurt?
    Yes, an airport shuttle is available. The charge is EUR 145 per vehicle one-way.
  • Is there an onsite casino at Jumeirah Frankfurt?
    No, this hotel doesn't have a casino, but Casino Bad Homburg (16-min drive) is nearby.
  • What is there to do near Jumeirah Frankfurt?
    Recommended spots to visit include Zeil Shopping District (1-min walk) and Romerberg (7-min walk), along with Römer (7-min walk) and Alte Oper (8-min walk).

Recent reviews

Superb 9.2 From 522 reviews

Exceptional 10.0
Very nice stay
au2 night family trip
Exceptional 10.0
Very good location just opposite the Hauptwerche station on the S8 /S9 from Frankfurt airport and hence easy to reach. The Romer is just a 7 -10 minute walk away and there are plenty of restaurants in the area. Breakfast arrray was good and there is an onsite gym.
au2 night trip
Exceptional 10.0
Great location and excellent service Concierge was extremely helpful
ca3 night trip
Poor 2.0
I have been a frequent guest at the Jumeirah Hotel in Frankfurt, during the Light Building Shows for the past 8 years, 2012-18, 6 -7 nights stays. For 2020 I had my reservation through Expedia - 6 nights from March 8. Due to the pandemic, L B was cancelled.I sent and email on Feb 27 to the hotel front desk, asking to modify my reservation due to this situation. This is the reply I got from the hotel: "We would be happy to offer our full support and change the given reservation to the new dates without any penalty. You just need to contact Expedia customer Service with your issue, since we are not able to change in our system. with kind regards,Milda Cherni,Reservations Jumeirah Frankfurt" That is exactly what I did. I contacted Expedia and they offered to help. Then I got a email from them saying the hotel did not authorized the change. To my surprise, the reservation was not modified or cancelled and the whole reservation was charged in full to my credit card! I am an Expedia Gold Member since 2008, and a Jumeirah Sirius Member. And it is extremely dissapointing to be in a middle of a situation where both parts blame each other and do not care about their customers, specially the loyal customers like me. It is only reasonable to ask for a refund for a service I never received. At least, a voucher for this amount (which is over $2800....) for future use. The Hotel says the refund has to be given by Expedia? Jumeirah got my money! Unaccpetable!!
Carol, us6 night romance trip
Poor 2.0
I have been a frequent guest at the Jumeirah Hotel in Frankfurt, during the Light Building Shows for the past 8 years, 2012-18, stays of 6 or 7 nights. For 2020 , I made my reservation through Expedia for 6 nights starting March 8th. Due to the pandemic, L B was cancelled at the end of February. I sent and email on Feb 27 to the hotel, asking to modify my reservation due to this situation. This is the reply I got from the hotel: "We would be happy to offer our full support and change the given reservation to the new dates without any penalty. You just need to contact Expedia customer Service with your issue, since we are not able to change in our system.with kind regards,Milda Cherni,Reservations Jumeirah Frankfurt" That is exactly what I did. I contacted Expedia and they offered to help but said the decision depended on the hotel. To my surprise, the reservation was not modified or cancelled and the whole amount was charged in full to my credit card! I tried to reach the hotel with no luck at all. This week I got an email from Expedia saying the hotel refuses to refund the charge. Of course I want to have a refund back for a service I never received. This was over $2800!!! How can Jumeirah, a 5 star luxury hotel, with such a "prestige" treat their customers this way??? How can Expedia do the same thing for their Gold Members??? This is unacceptable! I do not recommend using Expedia and booking Jumeirah. Be very very careful. Carol Saravia - GT
Carol, us6 night family trip
Exceptional 10.0
The hotel is excellent and way more than what was expected. It is very modern, has everything that is needed, is in a prime location for all shopping and eating in Frankfurt.
Greg, us1 night business trip
Exceptional 10.0
Perfect stay
The hotel is one of the most comfortable I know.
Frank, us2 night business trip
Exceptional 10.0
THE OVERALL STAY WAS FANTASTIC THE HOTEL IS VERY WELL SITUATED
PATRICK, us4 night business trip
Exceptional 10.0
My favorite place to stay in Frankfurt
Vikram, us1 night business trip
Exceptional 10.0
Gréât location and attention to detail. Staff was very accommodating during our stay. The breakfast was amazing.
Ryan, us3 night family trip

Jumeirah Frankfurt