Choose dates to view prices

Mercure Hotel Kaiserhof Frankfurt City Center

Photo gallery for Mercure Hotel Kaiserhof Frankfurt City Center

Exterior
View from room
Standard Double Room, 1 Double Bed | Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Standard Double Room, 1 Double Bed | Premium bedding, down duvets, minibar, in-room safe

Overview of Mercure Hotel Kaiserhof Frankfurt City Center

UNESCO Sustainable Travel Pledge

Mercure Hotel Kaiserhof Frankfurt City Center

4.5 star property
Luxury hotel with bar/lounge, near Frankfurt Trade Fair

7.8/10 Good

995 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
  • Bar
Map
Kaiserstr. 62, Frankfurt, HE, 60329

Room options

About this area

What's nearby

  • In Bahnhofsviertel
  • Frankfurt Trade Fair - 11 min walk
  • Zeil Shopping District - 1 min drive
  • Skyline Plaza - 7 min drive
  • Römer - 2 min drive
  • Romerberg - 2 min drive
  • Congress Center Messe Frankfurt - 4 min drive
  • Deutsche Bank Park - 16 min drive

Getting around

  • Frankfurt Airport (FRA) - 22 min drive
  • Mainz (QFZ-Mainz Finthen) - 35 min drive
  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Frankfurt Central Station (tief) - 3 min walk
  • Frankfurt (Main) Central Station - 8 min walk
  • Münchener Straß/ Frankfurt Central Tram Stop - 3 min walk
  • Central U-Bahn - 4 min walk
  • Central Station South Side Tram Stop - 5 min walk

Restaurants

  • Merkez - 2 min walk
  • Hamsilos und Schenck's Fischrestaurant - 2 min walk
  • Back-Factory - 2 min walk
  • Bayram - 2 min walk
  • BonaMente - 2 min walk

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

When you stay at Mercure Hotel Kaiserhof Frankfurt City Center, you'll be 0.6 mi (0.9 km) from Frankfurt Trade Fair and 3.7 mi (5.9 km) from Deutsche Bank Park. You can visit the fitness centre for a workout or unwind with a drink at the bar/lounge. The helpful staff and central location get great marks from fellow travellers. The property is only a short walk to public transportation: Münchener Straß/ Frankfurt Central Tram Stop is 3 minutes and Central U-Bahn is 4 minutes.

Languages

Arabic, English, German, Italian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 106 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 3:00 AM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 22 per day)
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping
  • Bike rentals nearby
  • Golfing nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 1980
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre

Accessibility

  • Lift

Languages

  • Arabic
  • English
  • German
  • Italian
  • Spanish
  • Turkish

Room amenities

Be entertained

  • Tablet computer
  • 42-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Electronic bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Executive Lounge – On-site bar. Happy hour is offered.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 23 per person (approximately)

Parking

  • Self-parking costs EUR 22 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Frequently asked questions

Does Mercure Hotel Kaiserhof Frankfurt City Center offer free cancellation for a full refund?
Yes, Mercure Hotel Kaiserhof Frankfurt City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Hotel Kaiserhof Frankfurt City Center?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Mercure Hotel Kaiserhof Frankfurt City Center on 22 Dec 2022 start from AU$119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Kaiserhof Frankfurt City Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Hotel Kaiserhof Frankfurt City Center?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Hotel Kaiserhof Frankfurt City Center?
Yes. Self-parking costs EUR 22 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure Hotel Kaiserhof Frankfurt City Center?
You can check in from 3:00 PM - 3:00 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Hotel Kaiserhof Frankfurt City Center?
No, this hotel doesn't have a casino, but Casino Bad Homburg (17-min drive) is nearby.
What is there to do at Mercure Hotel Kaiserhof Frankfurt City Center and nearby?
Have fun with nearby activities such as cycling and practise your swing at the nearby golf course. Mercure Hotel Kaiserhof Frankfurt City Center also has a fitness centre.
What's the area around Mercure Hotel Kaiserhof Frankfurt City Center like?
Mercure Hotel Kaiserhof Frankfurt City Center is in Bahnhofsviertel, a short 3-minute walk from Münchener Straß/ Frankfurt Central Tram Stop and 9 minutes' walk from Maintower. Travellers say that the local area is good for shopping and very central.

Overall score and ratings

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

7.6/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

Dinesh, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

All was good. Until Monday 5-Sep-22 morning, when that lady who works at the front desk came. She was a little rude
5-night family trip
Verified Hotels.com guest review

4/10 Fair

Very disappointing
My room was on the ‘executive’ floor, yet it was dirty and run down. Very disappointing for the premium price they charge.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

maricar, 1-night trip
Verified Expedia guest review

8/10 Very good

Extremely convenient, but a bit dirty and noisy outside. Hotel itself was lovely, and great breakfast!
Renato, 2-night trip
Verified Expedia guest review

8/10 Very good

It's a pretty decent business-y hotel on a block that is otherwise a little downscale, but we really liked the area for its vibrance, transit access, and food options. Our first room had a cleanliness issue and they were a touch sour with us when we asked to change rooms, but complied and actually gave us a much nicer room. Overall, a positive experience and I would stay there again if I was in the area.
Sandra, 2-night family trip
Verified Expedia guest review

4/10 Fair

Nothing was unique. It was overpriced. The shower and the television didn't work.
Jason, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Right next to main train station. Lot's of options to eat and drink. The area is filled with homeless people and it seems the seedy part of the city, but it did feel very safe.
Hicham, 2-night trip
Verified Expedia guest review

6/10 Good

Location is good and bad at the time
Wael, 2-night trip
Verified Expedia guest review

6/10 Good

Liked location, price, room, room amenities. Disappointed in cleanliness. Shower drain was partially blocked, shampoo empty, dusty and did not look thoroughly cleaned in a while.
Nicole, 1-night trip
Verified Expedia guest review