My 11-night stay was okay, but more of a 3-star experience than 4-star hotel.
Pros:
- Excellent breakfast buffet and delicious restaurant food with generous portions.
- Superb location: 5-minute walk to Copacabana Beach (Leme), groceries, restaurants, and the Cardeal Arcoverde metro for easy access to tourist spots.
- Friendly, helpful, and compassionate staff, especially with issues.
- Nice rooftop pool, bar, and restaurant with Rio mountain, city, and some sea views, offering great drinks.
Cons:
- Early check-in cost a full night's stay, forcing a long wait after an 11-hour flight.
- First room (119) had poor Wi-Fi, a concrete view, and noise issues (loud music, tapping), plus a non-functional phone. It took six days and daily requests to change rooms for lack of sleep.
- Second room was basic and run-down, with a toilet that never looked clean. Taps make a loud squeaking sound when water pours through. Wi-Fi was better but intermittent and slow for work.
- Elevator breakdown caused long waits.
- Gym was neglected with most equipment broken; hand spray was always empty.
The hotel needs maintenance to live up to its 4-star potential. My experience was disappointing compared to photos and reviews; I'd hoped for a more relaxing start to my travels.