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The Arista Hotel

4.5 star property
Luxury hotel in Palembang with 3 restaurants and spa

Photo gallery for The Arista Hotel

Outdoor pool, pool loungers
Lobby
3 restaurants, breakfast, lunch, dinner served; Indonesian cuisine
Front of property - evening/night
Lobby
In the heart of the business district, The Arista Hotel offers a luxurious retreat with dry cleaning/laundry services, a bar, and a state-of-the-art gym. Unwind at Arista Wellness Center's spa or enjoy breakfast to dinner at one of 3 on-site restaurants serving Indonesian cuisine. With free in-room WiFi and an outdoor pool surrounded by sun loungers for relaxation.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Spa
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Children's pool
  • 24-hour room service
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Lift
The current price is AU$142
includes taxes & fees
1 Aug - 2 Aug

Room options

Check availability for these dates

Tonight

July 30 - July 31
Check availability for tonight July 30 - July 31

Tomorrow

July 31 - Aug 1
Check availability for tomorrow July 31 - Aug 1
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room, Smoking

Minibar, in-room safe, desk, soundproofing

Superior Double Room, Smoking

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Arista Suite

Arista Suite

Arista Suite

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 94 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 70 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double

Minibar, in-room safe, desk, soundproofing

Deluxe Double

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Arista Club

Arista Club

Arista Club

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Smoking

Minibar, in-room safe, desk, soundproofing

Superior Twin Room, Smoking

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe include New Year Eve Dinner for 2 persons

Minibar, in-room safe, desk, soundproofing

Deluxe include New Year Eve Dinner for 2 persons

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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Novotel Palembang Hotel & Residence

  • Pool
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  • Free parking
8.2 out of 10, Very good, 55 reviews
The price is AU$103
includes taxes & fees
3 Aug - 4 Aug
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About the area

Map
Jl. Kapt. A. Rivai, Palembang, South Sumatra, 30129

What's nearby

  • Jakabaring Stadium - 2 min walk - 0.2 km
  • Palembang Square Mall - 7 min walk - 0.6 km
  • Palembang Indah Mall - 15 min walk - 1.3 km
  • Ampera Bridge - 3 min drive - 3.3 km
  • Palembang Golf Club - 5 min drive - 4.4 km

Getting around

  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 12 min drive
  • Kramasan Station - 11 min drive
  • Simpang Station - 17 min drive
  • Cinde LRT Station - 21 min walk
  • Bumi Sriwijaya LRT Station - 4 min walk
  • Dishub LRT Station - 5 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Yoshinoya - ‬6 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Shihlin Taiwan Street Snacks - ‬2 min walk
  • ‪Ya Kun Kaya Toast - ‬2 min walk

About this property

The Arista Hotel

Enjoy your visit to Palembang with a stay at The Arista Hotel. Guests can be pampered with massages at the spa, and 1000 Rasa Coffee Shop, one of 3 restaurants, serves Indonesian cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a bar/lounge and a fitness centre. The property is only a short walk to public transportation: Bumi Sriwijaya LRT Station is 4 minutes and Dishub LRT Station is 5 minutes.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

DONE

Hotel size

    • 142 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • At check-in, guests must provide a negative Antigen COVID-19 test result
    • Negative COVID-19 test result requirement applies to all guests aged 6 and over, and test must have been administered no more than 48 hours prior to check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 50-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Arista Wellness Center. Services include massages. The spa is equipped with a sauna.

Dining

1000 Rasa Coffee Shop – This restaurant specialises in Indonesian cuisine and serves breakfast, lunch and dinner.
Golden Abalone Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Brava Parlour – This restaurant specialises in international cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Horison Palembang
Hotel Horison Palembang
Arista Hotel Palembang
Arista Palembang
The Arista Hotel Hotel
The Arista Hotel Palembang
The Arista Hotel Hotel Palembang

Frequently asked questions

Does The Arista Hotel offer free cancellation for a full refund?

Yes, The Arista Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Arista Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at The Arista Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Arista Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by The Arista Hotel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at The Arista Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at The Arista Hotel and nearby?

The Arista Hotel has a spa and an outdoor pool, as well as a fitness centre.

Are there restaurants at or near The Arista Hotel?

Yes, there are 3 on-site restaurants, featuring Indonesian cuisine.

What's the area around The Arista Hotel like?

The Arista Hotel is a short 4-minute walk from Bumi Sriwijaya LRT Station and 6 minutes' walk from Jakabaring Stadium.

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The Arista Hotel Reviews

Reviews

8.8

Excellent

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Nice and very clean hotel

Very pleasant, very clean, I will definitely comeback in the future.
Andery, 2-night trip

10/10 Exceptional

Heard this was the nicest hotel in Indonesia and it certainly didn't disappoint. The people there are so nice and professional.
Marcellis, 2-night trip

10/10 Exceptional

nice property adjacent to the biggest mall in palembang. got upgraded to a club room which is nicely furnished
Jolando Wee Khong, 1-night trip

10/10 Exceptional

LOOK NO FURTHER! ARISTA IS THE BEST IN PALEMBANG!

Arista Hotel in Palembang exceeded my expectations in every aspect. The lobby welcomes you with grandeur, the room offers ample space and a convenient work table. The cozy bed ensures a comfortable stay, complemented by a rejuvenating rainwater shower in the impressive bathroom. Fast and efficient check-in/check-out processes streamline the experience. One standout feature is the delightful breakfast spread, featuring a variety of local delicacies. The proximity to ICON mall adds to its appeal, but caution is advised when crossing due to the lack of traffic lights. Overall, Arista Hotel has my highest recommendation as the best choice in Palembang.
Andrew, 2-night trip

2/10 Poor

Laundry never returned!

I paid for the express service to wash my clothes, it indicates to get them back in 3 hours. I checked out two days later and did not manage to get them back. The hotel staff: `Eka from the Front Office Department`` reached out afterward, send me a picture of the package, and was going to charge me to send them back to my home address. It has been a month now, the clothes still did not arrive and the WhatsApp number got silent. VERY POOR CUSTOMER SERVICE!!
5-night trip

8/10 Very good

BUDDY, 3-night trip

10/10 Exceptional

Slamet, 1-night trip

10/10 Exceptional

EUN HO, 5-night trip

10/10 Exceptional

Scott, 3-night trip

10/10 Exceptional

3-night trip

8/10 Very good

3-night trip

8/10 Very good

2-night trip

10/10 Exceptional

Edward, 12-night trip

8/10 Very good

1-night trip

10/10 Exceptional

Charless, 2-night trip

10/10 Exceptional

The best in palembang

Love it. Location,,staff, breakfast. Evert Yyhinv Love it. Location, staff, breakfast. All perfect
Marcelinne, 1-night trip

10/10 Exceptional

Ahmed, 3-night trip

8/10 Very good

2-night trip

10/10 Exceptional

Very nice hotel at great location. Opposite mall have all shopping and restaurants.
GOPAL, 1-night trip

10/10 Exceptional

Good stay

Love the size of the tub! Thanks for the upgrade. The service from breakfast F&B staff were better than Front Office, especially their English proficiency. Housekeeping was polite and provided good service. Breakfast spread was good, but could improve on taste and heating mechanism. The same processed juice was prepared for breakfast, yet the water to cordial juice ratio was not the same, as we noticed that the juice on the second day was more sour. Hotel management should think of safety for staff who Work at Height. Ladder was used from 1st floor to 2nd floor when changing lobby curtain. 2 staff hold the ladder at each floor while the 3rd staff climb to the ceiling, no safety boots nor safety harness was used. Hotel is beside a new mall, just be courageous enough to cross the busy road. Easy to catch Grab to go anywhere.

8/10 Very good

Nice Hotel in the busy street

Great service from Hotel staffs, Friendly and helpful. The room is clean. Good spread of breakfast choices with many local delights! The hotel provide free wifi for only 3 devices but the staff is kind enough to increase the no of devices for me.
Jeslyn, 1-night trip

8/10 Very good

A relaxing and good experience. Hotel room was clean and services rendered by the staff were excellent. Would go back there again on my next visit.
Patrick, 2-night trip

8/10 Very good

Voyage professionnel à Palembang. Le quartier est en chantier (construction du métro).
2-night trip

10/10 Exceptional

Excellent service! They were very professional

I give two thumbs up for the Concierge staffs! Very friendly and attentive. About the rooms.. Some have been renovated but some are still old rooms. There are renovation construction in progress so be mindful of the noises.. They said the construction will stop at 5pm, but it was not.. I can still hear the noises up to 6 or 7pm. Quite disturbing. There was something wrong with the shower water too.. I couldn't set it up to warm. It was either too hot or cold. They need to fix that water heater.
Tina, 2-night trip

8/10 Very good

Nice hotel, great breakfast, but why have those exterior lights that shine in the guest rooms?
4-night trip