10/10 Exceptional
nice clean rooms. friendly staff. Perfect location
aaron
aaron, 2-night trip
Casa Narau
Hotel within walking distance of Cenote Zaci
Casa Narau puts you in a great location, within a 15-minute walk of Cenote Zaci and Casa de los Venados. You'll have free perks like WiFi and self parking. Also, Cathedral of San Gervasio and Calzada de los Frailes are just a 5-minute drive away.
Exceptional
Popular amenities
- Free parking
- Free WiFi
- Air conditioning
- 24/7 front desk
Main amenities (2)
- Daily housekeeping
- 24-hour front desk
Feel at home (6)
- Private bathroom
- Daily housekeeping
- In-room climate control (air conditioning)
- Digital TV service
- Free self parking
- Mini-fridge
$52 nightly
$63 total
Mar 11 - Mar 12
Total with taxes and fees
Room options
Check availability for these dates
Superior Room
Highlights
Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
- 549 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Standard Room
Highlights
Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Private bathroom
Digital channels
Desk
Laptop workspace
- City view
- 538 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Classic Room
Highlights
Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
Wardrobe or closet
- City view
- 538 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Traditional Room, City View
Exceptional
Highlights
Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Private bathroom
Rainfall showerhead
Digital channels
Laptop workspace
- City view
- 388 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
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About the neighborhood
C. 39 Santa Ana, Valladolid, YUC, 97782
About this property
Casa Narau
Casa Narau puts you in a great location, within a 15-minute walk of Cenote Zaci and Casa de los Venados. You'll have free perks like WiFi and self parking. Also, Cathedral of San Gervasio and Calzada de los Frailes are just a 5-minute drive away.
At a glance
Property amenities
Room amenities
Frequently asked questions
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Casa Narau Reviews
Exceptional
9.6
Cleanliness
8.4
Amenities
9.2
Staff & service
9.8
Property conditions & facilities
8/10 Very good
It’s an attractive property unfortunately a lot of road noise, the shower did not drain and the window shades did not properly close. Tha staff were helpful. On site boutique with quality items and a coffee shop.
Gavin
Gavin, 1-night trip
4/10 Fair
We booked Casa Narau based on its 9.8 rating on Hotels.com. This review reflects the overall stay experience, not just cleanliness or individual amenities.
The most significant issue was noise. Traffic, trucks, taxis, and music were clearly audible late at night and again in the morning. The level of outside noise made consistent, restful sleep impossible.
The second major issue was the absence of coffee. There was no coffee in the room, no coffee in the lobby, and none available for purchase. Having to get dressed to go out and get a cup of coffee is unacceptable.
The room itself was modern, clean, and spacious, and the bed was comfortable. However, several maintenance and execution details were lacking. The rainforest shower head was clogged and sprayed water inconsistently. Shower dispensers were unlabeled and only one was filled. The soap dispenser at the sink was broken and dropped down when used.
At check-in, guests are provided with a detailed list of rules, including a 50% charge if not present at the front desk at 11:00 a.m., with room entry by 1:00 p.m., which set a very poor first impression.
Based on these factors, the experience did not align with a near-perfect rating.
John
John, 2-night trip
10/10 Exceptional
Habitación super confortable, muy amplia y moderna, muy bien ubicado
Irai
Irai, 1-night trip
10/10 Exceptional
El dueño muy amable
Habitación limpia y muy amplia
Azucena
Azucena, 1-night trip
10/10 Exceptional
Excelente lugar
Pedro
Pedro, 3-night trip
10/10 Exceptional
Super Unterkunft, zentral gelegen, mega modern und sehr große Zimmer
Thomas
Thomas, 1-night trip
10/10 Exceptional
Josue
Josue, 3-night trip
10/10 Exceptional
Irai
Irai, 1-night trip
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