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Guangzhou Carat Hotel

5.0 star property
Baiyun District hotel with 2 restaurants and spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Guangzhou Carat Hotel

Indoor pool, outdoor pool
Lobby
View from property
Premium bedding, minibar, in-room safe, blackout curtains
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Free parking
  • Airport transfer
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Marina
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • 24-hour room service
  • Room service
  • Babysitting
  • Conference centre

Feel at home (6)

  • Babysitting (surcharge)
  • Fridge
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Similar properties

Exterior

Hilton Guangzhou Baiyun

Pool
Spa
Free parking
Free WiFi
8.6 out of 10, Excellent, (446)
The price is AU$144
includes taxes & fees
2 Jan - 3 Jan 2025
Hilton Guangzhou Baiyun
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About the area

Map
388 Guangyuan Middle Road, Baiyun, District, Guangzhou, GD, 510405

What's nearby

  • Baiyun Mountain - 3 min drive - 3.4 km
  • Guangzhou Wanda Plaza - 4 min drive - 2.8 km
  • Yuexiu Park - 5 min drive - 4.7 km
  • Guangzhou Baiyun International Convention Center - 5 min drive - 4.3 km
  • Beijing Road Pedestrian Street - 6 min drive - 6.8 km

Getting around

  • Baiyun International Airport (CAN) - 34 min drive
  • Foshan (FUO-Shadi) - 36 min drive
  • Guangzhou Railway Station - 9 min drive
  • Guangzhou East Railway Station - 15 min drive
  • Guangzhou North Station - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪广西城市便捷酒店管理有限公司广州分公司 - ‬11 min walk
  • ‪仙踪林 - ‬4 min drive
  • ‪八重洲 - ‬9 min walk
  • ‪龙凤酒家 - ‬1 min walk
  • ‪卡丽酒店西餐厅 - ‬1 min walk

About this property

Guangzhou Carat Hotel

Guangzhou Carat Hotel features a marina and puts you within a 10-minute drive of Beijing Road Pedestrian Street. You can visit the spa to be pampered with massages, body treatments or aromatherapy, and Home Kitchen, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include an indoor pool, an outdoor pool and a bar/lounge.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 247 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • Ecotours nearby
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2000
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Marina
  • Sauna

Accessibility

  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Partially open bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Yu Spa. Services include massages and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Home Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Dragon Phoenix – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.
Mirage Bar – On-site bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 168 per person
  • Airport shuttle service is offered for an extra charge of CNY 1000 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Carat Guangzhou
Carat Luxury
Royal Tulip Luxury Carat
Royal Tulip Luxury Carat Guangzhou
Royal Tulip Luxury Hotels Carat
Royal Tulip Luxury Hotels Carat Guangzhou
Royal Tulip Luxury Hotels Carat Guangzhou Hotel
Royal Tulip Luxury Hotels Carat Hotel

Frequently asked questions

Does Guangzhou Carat Hotel offer free cancellation for a full refund?
Yes, Guangzhou Carat Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Guangzhou Carat Hotel?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Guangzhou Carat Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Guangzhou Carat Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Guangzhou Carat Hotel?
Yes, an airport shuttle is available. The charge is CNY 1000 per vehicle one way.
What are the check-in and check-out times at Guangzhou Carat Hotel?
Check-in start time: 2 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Guangzhou Carat Hotel and nearby?
Guangzhou Carat Hotel has a spa and an outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Guangzhou Carat Hotel?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around Guangzhou Carat Hotel like?
Guangzhou Carat Hotel is in Baiyun District, a short 9-minute walk from Bai Yun Cable Way and 14 minutes' walk from Yuntai Garden.

Guangzhou Carat Hotel Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

All was good
Comfort, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

The bed was very comfortable I liked it a lot. The hotel design is also superb and I really liked the idea of pone shutter closing both the toilet and bathroom door. The breakfast can be improved to accommodate the international travellers better.
2-night business trip
Verified Expedia guest review

10/10 Exceptional

I love it every time I come here
The rooms are great the food is good the location is comfortable
5-night business trip
Verified Hotels.com guest review

6/10 Good

Beds comfortable. But rooms have mold on the ceiling and when we asked we were told that we could change our room but all rooms were the same. Coffee good and bfast good in the morning if you stick with pastries. Dinner buffet disappointing. Very helpful staff, though. With a little tic, this would be comfortable and decent place to stay.
Ljnus, 4-night trip
Verified Expedia guest review

4/10 Fair

ABRAR, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

BHAVESH, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Liqiang, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend
Great Hotel. I’ve used it since 2013. Very clean..... food needs more continental dishes and taste.
Emelia, 7-night business trip
Verified Hotels.com guest review

4/10 Fair

BEAUTIFUL HOTEL, POOR SERVICE! (BEWARE OF FRAUD)
For all the white glove service, and friendly smiles at arrival, the hotel didn't live up to it's promise. Staffers had a better command of the English language than most typical hotels in the area, but failed to be helpful when it most mattered. The front desk (which had a convenient currency exchange service) was fully aware of how fraudulent taxicab drivers were in the city, and gave no advance warning to clients. After I was defrauded by a taxi-cab driver of over Y450 through a very slick scheme, the front desk confirmed to me that the bills the driver had passed on to me were all fake, and described in detail how the fraud was perpetrated. It was definitely medicine after death! It made no sense that they were that aware of what was going on and wouldn't warn clients ahead. They almost seemed complicit in the fraud. Also anytime you complained about anything was when their command of the English always disappeared. I quickly came to realize that it was their way of avoiding responsibility- a standard way of not wanting to solve clients' complaints or problems. I left a country I had fallen in love with, very bitter and disillusioned. Will never stay here again, nor visit China. SAD! :-(
Adekunle, 3-night trip
Verified Hotels.com guest review

6/10 Good

This was not the 1st time I stayed at Royal Tulip. The services was good previously but the recent experience that I had was not so pleasant. The check in staff was kind of rude, my mini bar was lock, remains of hair in the bathroom drainage wasn't clear on a daily basis.
Pok, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Hotel , Excelent rooms.
Love the rooms, the space , the housekeeping service , the 24 hour option for room service , most of the staff understand english, very clean ! Very easy to get taxi ir transportation from the hotel, very quite and restful . Beautiful rooms , bar and dinning room.
Verified Expedia guest review

10/10 Exceptional

Water supply
All are good. Just the water system need to be improved.
Verified Hotels.com guest review

4/10 Fair

A tired hotel
I was very underwhelmed by this Hotel. We apparently got a room upgrade (I would hate to see what our original room was like). There were watermarks and cracking on the walls, the furnishings had the veneer peeling away from them in places and the handle for the cupboard in which the minibar was kept was broken. Basically I got the impression that this, once upon a time, may have been a nice Hotel (albeit quirky in terms of some of the furnishings, room set-up, insect theme of prints on the walls etc) but has just been allowed to fall into disrepair and now presents as shabby and tired. I am not usually a complainer but I was seriously disappointed. There was a brochure in the room that set out all the Tulip brand of Hotels. There are the Tulip Inns (3 stars), the Golden Tulip Hotels (4 stars) and the Royal Tulips - which are supposed to be 5 star and top of the brand. Based on the Royal Tulip in Guangzhou I would not book another Tulip Hotel and will revert to the more well known and trusted brands.
Verified Expedia guest review

6/10 Good

Far away from downtown.
Our first room was supposed to be a non smoking room when we checked in, it reeked of cigarettes. We asked for a second room, the key didn't work and we waited in the hall way with our luggage for about 20 minutes waiting for them to fix the lock. No apologies were offered. It wasn't a good start and a good impression.
Verified Hotels.com guest review

10/10 Exceptional

Clean Hotel
It was neat and clean hotel with amenities of an Indian 5 star hotel. Free Wifi and within 2 km to Indian Restaurant
Verified Hotels.com guest review

8/10 Very good

It was great experience, i stay 9 nights in this hotel. everything is okay, Except the A/C I had given complaint in reception and they send a techniction, But the problem remain same
Verified Hotels.com guest review

8/10 Very good

Nice and clean hotel
Nice and clean. Be prepared for interpretation if you don't speak Cantonese.
Verified Expedia guest review

10/10 Exceptional

Awesome for the price
Manager on duty was exceptionally nice this is my 8th stay I will always recommend it
Verified Hotels.com guest review

4/10 Fair

Far from Canton fair
Hotel is not close to any shopping, restaurants or any activity.
Verified Hotels.com guest review

2/10 Poor

Not that great experience
When we first check in, the reception staffs are not collaborative. They are not helping each other and did not greet customers well. Waited for a while to be served and we check in our original booking room and it smells terrible of cigarette. Then they do not have other similar rooms for us as the hotel was fully booked and we need to pay an extra RMB208 for upgrade. In total we paid RMB908, we should have a little extra to stay in a 5 star hotel in the CBD area. While checking out, we waited 15 minutes to be served by the reception. I would only rate this hotel a 2.5 star.
Verified Expedia guest review

4/10 Fair

Bad stay
Very bad stay .... Worst Aircondition .... Always at 27 degrees even after rooms being changed 3 times.... Had lived in this hotel earlier but this time the service was a big let down
Verified Hotels.com guest review

8/10 Very good

Nice discovery
If not for it's remote location, it's a nice hotel and value for money.
Verified Hotels.com guest review

8/10 Very good

hotel.
I have been staying in this hotel for 3 nights, all the facilities was great, but however, it was not very convenient.
Verified Hotels.com guest review

8/10 Very good

Nice hotel but not the ideal location
You will hardly find a better price for a 5 star hotel, we stayed there 5 nights and the only 2 things I would complain is the heating and the location. The location is not too far from downtown Guangzhou but there is just nothing close by except old buildings, roads and highways, so we always had to take a cab everyday nevertheless you do not need to worry because they have a good sound proof windows so it is quiet inside. The heating was partially working inside the 2 rooms that I have been, it was not cold inside but it did not allow me to go up to the temperature I wanted. Other than that everything was great, the service, the breakfast and its variety, the cleanliness of the rooms and hotel, the spa, the pool, the amazing massage etc.. Overall, if you are looking for a very quiet place and if you don't mind to be a little outside the action and don't mind what surrounds you, this is definitely the place to go
Verified Hotels.com guest review