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Shangri-La Guangzhou

Photo gallery for Shangri-La Guangzhou

Exterior
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Horizon Deluxe, Basic Room, 2 Single Beds, River View | Premium bedding, down duvets, in-room safe, desk
Premium bedding, down duvets, in-room safe, desk

Overview of Shangri-La Guangzhou

Shangri-La Guangzhou

5-star property
Luxury Guangzhou hotel with full-service spa, connected to the convention centre

8.8/10 Fabulous

492 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
1 Hui Zhan Dong Road, Hai Zhu District, Guangzhou, Guangdong, 510000

Room options

About this area

What's nearby

  • In Haizhu

Getting around

  • Foshan (FUO-Shadi) - 30 min drive
  • Baiyun International Airport (CAN) - 49 min drive
  • Guangzhou Railway Station - 15 min drive
  • Guangzhou East Railway Station - 20 min drive
  • Guangzhou South Railway Station - 28 min drive
  • Wanshengwei Station - 26 min walk
  • Xingangdong Station - 30 min walk
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Antalya Turkish Restaurant - 5 min drive
  • La Marina - 5 min drive
  • The Happy Monk - 6 min drive
  • 1920 Restaurant and Bar - 6 min drive
  • Element Fresh - 6 min drive
Map

About this property

Shangri-La Guangzhou

A great choice for a stay in Guangzhou, Shangri-La Guangzhou features a free kids' club and offers an airport shuttle (available 24 hours) for CNY 750 per vehicle. Guests can visit the spa to be pampered with hot stone massages, body wraps or facials, and SE Asia Kitchen & Bar, one of 8 restaurants, serves Thai cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a poolside bar. Fellow travellers like the pool and helpful staff.

Languages

Arabic, Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 704 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative COVID-19 test result

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
  • Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Free area shuttle
  • Free shopping centre shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 8 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • Yoga classes
  • Mini golf
  • Shopping
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (24111 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • 24-hour health club
  • An indoor pool
  • Seasonal outdoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Japanese

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The CHI Spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

SE Asia Kitchen & Bar – Overlooking the pool and garden, this restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
Wok Too Cafe – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
RIBS – Overlooking the pool and garden, this restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open selected days.
Nadaman – Overlooking the pool and garden, this restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Summer Palace – Overlooking the pool and garden, this restaurant specialises in Chinese cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 243 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 750 per vehicle (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 408 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide a negative COVID-19 test result.

Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Guangzhou Hotel Shangri-la
Guangzhou Shangri-la
Guangzhou Shangri-la Hotel
Hotel Shangri-la Guangzhou
Shangri-la Guangzhou
Shangri-la Guangzhou Hotel
Shangri-la Hotel Guangzhou
Shangri La Guangzhou
Shangri La Hotel Guangzhou
Shangri La Guangzhou
Shangri-La Guangzhou Hotel
Shangri La Hotel Guangzhou
Shangri-La Guangzhou Guangzhou
Shangri-La Guangzhou Hotel Guangzhou

Frequently asked questions

Does Shangri-La Guangzhou offer free cancellation for a full refund?
Yes, Shangri-La Guangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La Guangzhou?
As of 29 Jan 2023, prices found for a 1-night stay for 2 adults at Shangri-La Guangzhou on 5 Feb 2023 start from AU$191, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La Guangzhou?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Guangzhou?
Yes, there's an indoor pool, a seasonal outdoor pool and a children's pool.
Are pets allowed at Shangri-La Guangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Shangri-La Guangzhou?
Yes, there's free self parking. Free motorhome/bus/lorry parking and electric car charging are available.
Is an airport shuttle service offered by Shangri-La Guangzhou?
Yes, an airport shuttle is available. The charge is CNY 750 per vehicle one-way.
What are the check-in and check-out times at Shangri-La Guangzhou?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Shangri-La Guangzhou and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Guangzhou also has 2 bars, a water slide and a 24-hour health club, as well as a sauna, an arcade and a picnic area.
Are there restaurants at or near Shangri-La Guangzhou?
Yes, there are 8 on-site restaurants, featuring Thai cuisine and garden views. Nearby restaurants include Antalya Turkish Restaurant (3.8 mi), La Marina (3.8 mi) and The Happy Monk (4 mi).
What's the area around Shangri-La Guangzhou like?
Shangri-La Guangzhou is located on the waterfront in Haizhu, a short 9-minute walk from Canton Fair Complex. The local area is walkable and popular with nature enthusiasts.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

I have a 3-year-old son, we booked a themed room, "Super Wings" and he was so excited about it. From check-in to check-out the people were fantastic. We forgot the boy's Ipad in the restaurant and they tracked us down to return it. The executive club was fantastic, drinks, food and service were fantastic, we will be back.
Lloyd, 2-night family trip
Verified Orbitz guest review

8/10 Very good

The property is quite old, but the condition is good.
Jiebin, 1-night family trip
Verified Expedia guest review

6/10 Good

The view is great. The hotel is old. The elevator is moody and not always read your room card. you have to practice many times and see if you are lucky, you might stuck in the elevator for minutes until it reads your card, or not. Same goes to the room, the first time you will feel you got the wrong/bad room card, but if you keep trying, one of the attempts you might get it right. If you order another stay right after this stay, they will NOT give you another minibar treatment. Unless you check yourself out, and wait for two hours, then check yourself in again, then you can enjoy the one minibar per stay treatment. They have restaurants in hotel, but if you just walk in, you have to wait for a seat with an empty stomach, you must do it the old fashion way making an reservation hours beforehand. There is a construction site right in front of the hotel, blocking the way to the riverside. The gym is small and old, you have to be lucky again to see how crowed it will be. The swimming pool is only 1.2 meters, also, depends on how lucky you will be to see how crowed it will be. Compliments to the cleaning staff, they are really considerate and carry the five star hotel service standards on their shoulders. Otherwise the late night reception gentleman who renewed my room card should also receive a corporate compliment for saving the costs of another minibar for your shareholders.
3-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

Definitely returning again as we like to stay in this hotel. The room we booked have a big living room and a separate toilet catering best for my father in law. The quality of food, the service and the environment of the executive lounge is one of the best we have stayed.
Deborah, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice service
Service was good. Facility was clean and neat.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Chung Mei, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Overall good experience. Would definitely go back if the price is right.
Han Siang Peter, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Staff were courteous from the housekeeping to Reception.
3-night family trip
Verified Expedia guest review

6/10 Good

Food in the Japanese restaurant does not taste as good as expected. Staffs at the counter is not proactive enough to help me solve my problem. The hotel is also a bit far from the station (10-15 mins walk), and construction sites are nearby.
Man Ching Charles, 3-night trip with friends
Verified Hotels.com guest review