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Sheraton Guangzhou Hotel

Photo gallery for Sheraton Guangzhou Hotel

Lobby
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room

Overview of Sheraton Guangzhou Hotel

Sheraton Guangzhou Hotel

5.0 star property
Luxury Guangzhou hotel with full-service spa, connected to a shopping center

8.8/10 Fabulous

534 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is AU$158
Price available on 30/11/2022
Map
208 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510000

Room options

About this area

What's nearby

  • In Tianhe

Getting around

  • Foshan (FUO-Shadi) - 26 min drive
  • Baiyun International Airport (CAN) - 49 min drive
  • Guangzhou Railway Station - 7 min drive
  • Guangzhou East Railway Station - 11 min drive
  • Guangzhou North Station - 29 min drive
  • Tianhenan Station - 7 min walk
  • Tiyu Xilu Station - 8 min walk
  • Tianhe Sports Center Station - 11 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • Starbucks - 4 min walk
  • 13 Factories - 10 min walk
  • Roku Roku - 14 min walk
  • Banana Leaf - 14 min walk
  • Ichininmae - 18 min walk

About this property

Sheraton Guangzhou Hotel

Sheraton Guangzhou Hotel offers an airport shuttle (available 24 hours) for CNY 780 per vehicle one-way. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and Sheraton Seafood Kitchen, one of 4 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar, and a 24-hour fitness center. Fellow travelers like that it's just a short walk to public transportation: Tianhenan Station is 7 minutes away and Tiyu Xilu Station is 8 minutes.

Languages

Chinese (Mandarin), English, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 445 rooms
  • Arranged over 33 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property’s breakfast rate plans include breakfast for 1-2 guests, based on occupancy. Additional fees apply per person for guests exceeding this number.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Portable bathtub seats
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Korean

Room amenities

Be entertained

  • 40-inch LCD TV
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Sheraton Seafood Kitchen - This seafood restaurant serves lunch and dinner.
Feast All-Day-Dining Rest - This buffet restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Lobby Lounge - Onsite lobby lounge.
Yue Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves brunch, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 196 for adults and CNY 99 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 780 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 100 percent

Children & extra beds

  • Rollaway beds are available for CNY 350.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

State tax ID - 9144010169154142X5

Also known as

Guangzhou Sheraton
Guangzhou Sheraton Hotel
Hotel Sheraton Guangzhou
Sheraton Guangzhou
Sheraton Guangzhou Hotel
Sheraton Hotel Guangzhou
Sheraton Guangzhou Hotel Hotel
Sheraton Guangzhou Hotel Guangzhou
Sheraton Guangzhou Hotel Hotel Guangzhou

Frequently asked questions

Does Sheraton Guangzhou Hotel offer free cancellation for a full refund?
Yes, Sheraton Guangzhou Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Guangzhou Hotel?
As of 29 Nov 2022, prices found for a 1-night stay for 2 adults at Sheraton Guangzhou Hotel on 30 Nov 2022 start from AU$158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Guangzhou Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Guangzhou Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Sheraton Guangzhou Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Sheraton Guangzhou Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Sheraton Guangzhou Hotel?
Yes, an airport shuttle is available. The charge is CNY 780 per vehicle one-way.
What are the check-in and check-out times at Sheraton Guangzhou Hotel?
You can check in from 3 PM - 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Sheraton Guangzhou Hotel and nearby?
Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Guangzhou Hotel also has a 24-hour fitness center and a sauna.
Are there restaurants at or near Sheraton Guangzhou Hotel?
Yes, there are 4 onsite restaurants, featuring fusion cuisine. Nearby restaurants include Starbucks (4-min walk), 13 Factories (10-min walk), and Roku Roku (14-min walk).
Does Sheraton Guangzhou Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Sheraton Guangzhou Hotel like?
Sheraton Guangzhou Hotel is located on the Strip in Tianhe, a short 7-minute walk from Tianhenan Station and 13 minutes' walk from Tee Mall. Travelers say this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

Chun Cheong Dominey, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Dorota, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nazar Muhammad, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Disappointed.
Well, hotels.con said the deposit is only 500, it’s actually 1000. Next NONE of the reception speak English. Over the past two weeks I’ve stayed at 4 different 5 star hotels they all had English speaking staff... This one was the most disappointing. I have to wait 24 hours to get my deposit back? SERIOUSLY? Every other hotel it’s 15 minutes… why do I need to wait 24 hours? I’ve never heard of this before.
Janie j, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Veng Ian, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

I liked pretty much everything. Breakfast buffet could have been better, but it was OK for the price paid.
Alexander, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Excellent stay!
Stayed here for 9 nights, I enjoyed every single night. There was no issue at all! Staff is polite and very nice. COVID protocols were strictly followed so I feel safe. Room is always clean and housekeeping is excellent. The facilities and views might not be as good as the CBD hotels(Ritz, Four Season) but excellent value.
JING, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Next to the mall, downtown. Easy access to metro train.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

very nice
1-night family trip
Verified Hotels.com guest review