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Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Photo gallery for Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Exterior
Terrace/patio
Front of property
Suite, 1 Bedroom | 1 bedroom, down duvets, free minibar, in-room safe
2 restaurants, lunch, dinner served; international cuisine

Overview of Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Sanctuary Lodge, A Belmond Hotel, Machu Picchu

5.0 star property
Mountain hotel with 2 restaurants, near Aguas Calientes Hot Springs
9.0 out of 10 Superb
9.0/10 Superb

299 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
Map
Carretera Hiram Bingham Km 7.5, Machu Picchu, Cusco
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • 24-hour room service
  • Spa services
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Concierge services
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

About this area

Getting around

  • Cusco (CUZ-Alejandro Velasco Astete Intl.) - 47.8 miles/76.9 km
  • Machu Picchu Station - 1 min drive

Restaurants

  • Restaurant Fortaleza
  • Toto's House Restaurante
  • Full House Peruvian Cuisine
  • Munaycha
  • El Mirador - Snack Bar - 1 min walk
Map

About this property

Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Sanctuary Lodge, A Belmond Hotel, Machu Picchu puts you 2.4 mi (3.9 km) from Aguas Calientes Hot Springs. Guests can indulge in massages, facials or detox wraps, and Tinkuy, one of 2 restaurants, serves international cuisine and is open for lunch. This luxurious hotel also features a bar/lounge, a snack bar/deli and a terrace. The convenient parking and helpful staff get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Sanitary Protocol for Categorised Hotels (Peru)
Follows the standard cleaning and disinfection practices of Belmond Protects (Belmond)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO), COVID-19 Guidelines (CDC) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 1:00 PM until midnight
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property is only accessible by a public bus service departing from Aguas Calientes between 5:30 AM and 3:30 PM, and tickets must be purchased in advance.
  • This property offers health screenings for COVID-19 for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.
  • All guests, including children, are required to present a valid government-issued ID card at check-in. A birth certificate is also required at check-in for children under age 18. Additional documentation establishing permission to accompany is also required for adults checking in with children under age 18 when parents are not present.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (7 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet access in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 5:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Hiking/biking trails
  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1999
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Spa services
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Visual alarms in hallways
  • 10 steps to reach property

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 43-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)
  • Dryer

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 50+ Mbps) and free wired Internet
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and detox wraps. A variety of treatment therapies are provided, including aromatherapy.

Dining

Tinkuy – This buffet restaurant specialises in international cuisine and only serves lunch. Reservations are required.
Tampu – This fine-dining restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tampu Bar – This cocktail bar specialises in Peruvian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Sanctuary Lodge, A Belmond Hotel, Machu Picchu is listed in the 2012 Condé Nast Traveller Gold List of the world's best places to stay.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A national sales tax of between 10% and 18% will be charged upon check-out to residents of Peru regardless of length of stay, and non-residents staying in the country for 60 consecutive days or more. Travellers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve rollaway/extra beds
  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Sanitary Protocol for Categorised Hotels (Peru) and Belmond Protects (Belmond) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (WHO)
  • COVID-19 Guidelines (CDC)
  • Safe Travels (WTTC - Global)
  • Intertek Cristal (third-party expert - Global)

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Also known as

Lodge Machu Picchu
Machu Picchu Lodge
Machu Picchu Lodge Sanctuary
Machu Picchu Sanctuary
Machu Picchu Sanctuary Lodge
Sanctuary Lodge
Sanctuary Lodge Machu Picchu
Sanctuary Machu Picchu
Sanctuary Machu Picchu Lodge
Machu Picchu Sanctuary Hotel
Belmond Sanctuary Lodge Machu Picchu
Belmond Sanctuary Lodge
Belmond Sanctuary Machu Picchu
Belmond Sanctuary
Belmond Sanctuary Lodge
Sanctuary Lodge, A Belmond Hotel, Machu Picchu Hotel
Sanctuary Lodge, A Belmond Hotel, Machu Picchu Machu Picchu

Frequently asked questions

Does Sanctuary Lodge, A Belmond Hotel, Machu Picchu offer free cancellation for a full refund?
Yes, Sanctuary Lodge, A Belmond Hotel, Machu Picchu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Sorry, there's no on-site parking at Sanctuary Lodge, A Belmond Hotel, Machu Picchu.
What are the check-in and check-out times at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
You can check in from 1:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Sanctuary Lodge, A Belmond Hotel, Machu Picchu and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation nearby includes ecotours. Enjoy amenities such as spa services and a garden.
Are there restaurants at or near Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around Sanctuary Lodge, A Belmond Hotel, Machu Picchu like?
Sanctuary Lodge, A Belmond Hotel, Machu Picchu is a short 1-minute walk from Historic Sanctuary of Machu Picchu and 4 minutes' walk from Temple of the Sun. Travellers say that this hotel is in a good location.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

JEAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Sanctuary Lodge is absolutely beautiful. The staff is exceptional and the food is delicious. With Machu Picchu outside the front doors there is no better place to stay.
Ronald, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Location location location. Small but super clean, wonderful service, very delicious meals
Verified Expedia guest review

10/10 Exceptional

Stay of a Lifetime
The most beautiful hotel you could ever imagine! There is no other setting like this in the world, so why would you stay anywhere else when you take a trip to Machu Picchu? The staff make every effort to make sure you are taken care of. They truly deliver first-class service at the Sanctuary Lodge. Bruno was such a pleasure to work with. The rooms are quite comfortable and the views from the hotel grounds are stunning. The food at the restaurant is fantastic. We loved that they had changing rooms for guests to take a shower and change clothes for the train even after checking out. I would recommend a stay here a thousand times over. This may be a once in a lifetime traveling experience, so making a reservation here is a must!
Rachel, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Lisa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel at the foothills of Machu Picchu.Must stay location with amazing staff, wonderful amenities and great views. Truly a sanctuary in the middle of the mountains!
Karim, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Vera, 2-night romance trip
Verified Orbitz guest review

4/10 Fair

1-night family trip
Verified Hotels.com guest review

2/10 Poor

First of all this hotel was so bad that I did not even get to stay in it. I made reservations three months in advance and the last day before flying out to Peru I get a message that my reservation has been cancel. To this day I do not know what happen and why my reservation was cancel. No one was able to help me out and I ended up staying in a different hotel at no fault of mine. Bad service bad communication bad everything. Don’t book here they will cancel your res.
Herminio, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Excellent hotel! Perfect location! Great service! Highly Recommend!!
Enrico, 1-night romance trip
Verified Orbitz guest review