Despite paying by PayPal on making the reservation, the morning before my stay I received a text to say I needed to pay by BACS to receive the entrance code. Shortly before we arrived, I received a phone call asking about my difficulty in closing the room door. I pointed out I still had to arrive at the property. The parking was on-street and as there were no spaces left in front of the property I parked to its rear. We then opened the room door only to find another couple occupying the room. On comparing booking details, we saw that we both had a reservation for the same room. After a phone call we were allocated an alternative room. While generally clean the room was cold. The single radiator did not come on at all during our stay and unfortunately the controls were inaccessible as the bed was pushed right up against the radiator. As the outside temperature was below zero, we spent an uncomfortably cold night. In the morning, being cold and wishing to vacate the property quickly, my wife and I did not venture into the kitchen for the self-service breakfast. All in all, not an experience we would wish to repeat.