Location was good, very central to most places. Rooms were nice, canal view, nicely decorated. Good size for 2 people. That's about it with good things to say about it. To the bad things now. Nobody at reception. 1 woman is managing everything there i.e. serving breakfast, cleaning, checking you out. She complained to us that it is too busy for her and she can't keep up. Often skipping on some things, like cleaning our room for example. Breakfast was really poor, I've visited over 60 countries and this was the poorest breakfast i have even seen. Lukewarm coffee, 30g cereals, 2 toasts, bland yoghurt and 1 croissant. No kettle in the room, no spoons or forks either. If you have any issue in your room after about 1pm you should tell about it to staff but the problem is there is nobody there to listen. Nobody at reception so you have to wait for the next morning to report it to the breakfast lady. Upon booking we were told we'll get a casino voucher but at the hotel they have never heard about this so we didn't get it. Paid 32 euro extra at check out for city tax for 4 nights so keep that in mind.