My room was unclean when I arrived--there was food and trash on the floor and one of the towels was visibly filthy, though the bed and all other aspects appeared to have been made up and cleaned. I would have overlooked this, but in addition, the hotel staff was wholly unhelpful when I required breast milk storage--after 1 day they told me they couldn't store any more, and did not offer any alternatives, suggestions, or even allow me to check out and receive a refund for the remainder of my trip.