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Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915

3.5 star property
Suburban ryokan with restaurant, near Kyoto Municipal Zoo
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915

Traditional Suite, Private Bathroom, Ground Floor | Bathroom
Breakfast, lunch, dinner served; Japanese cuisine, garden views
Presidential Condo, 2 Bedrooms, Private Bathroom, Garden Area | Bathroom
Exterior
Classic Suite, Private Bathroom, Ground Floor

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Parking available
  • Laundry facilities
  • Air conditioning
  • Internet access

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Free use of bicycles
  • Self parking
  • Hot tub
  • Room service
  • Coffee shop/cafe
  • 101 meeting rooms
  • Meeting rooms
  • Terrace
  • Coffee/tea in a common area

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is AU$242
includes taxes & fees
13 Jan - 14 Jan 2025

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Economy Room, Non Smoking, Annex Building

Premium bedding, down duvets, pillow-top beds, in-room safe

Economy Room, Non Smoking, Annex Building

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Down duvet
Pillow-top bed
Bathrobes
Hairdryer
  • 19.8 sq m
  • Sleeps 3
  • 3 Single Futons

View all photos for Classic Suite, Private Bathroom, Ground Floor

Classic Suite, Private Bathroom, Ground Floor

Classic Suite, Private Bathroom, Ground Floor

Highlights

Furnished patio
Garden
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 62 sq m
  • Sleeps 7
  • 7 Single Futons

View all photos for Deluxe Studio Suite, Private Bathroom, Ground Floor

Deluxe Studio Suite, Private Bathroom, Ground Floor

Deluxe Studio Suite, Private Bathroom, Ground Floor

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 55 sq m
  • Sleeps 3
  • 3 Single Futons

View all photos for Standard Twin Room, Non Smoking, Annex Building

Standard Twin Room, Non Smoking, Annex Building

Standard Twin Room, Non Smoking, Annex Building

Highlights

Air conditioning
Connecting rooms available
HDTV
Pillow menu
Down duvet
Select Comfort bed
Premium bedding
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Traditional Suite, Private Bathroom, Ground Floor

Traditional Suite, Private Bathroom, Ground Floor

Traditional Suite, Private Bathroom, Ground Floor

Highlights

Furnished patio
Garden
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 58 sq m
  • Sleeps 5
  • 5 Single Futons

View all photos for Traditional Suite, Garden View, Ground Floor

Traditional Suite, Garden View, Ground Floor | View from room

Traditional Suite, Garden View, Ground Floor

Highlights

Balcony
Garden
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
HDTV
  • 69 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for Family Room, Non Smoking, Annex Building

Premium bedding, down duvets, pillow-top beds, in-room safe

Family Room, Non Smoking, Annex Building

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Down duvet
Pillow-top bed
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Studio, Private Bathroom, Garden Area

Deluxe Studio, Private Bathroom, Garden Area

Deluxe Studio, Private Bathroom, Garden Area

Highlights

Furnished lanai
Garden
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 51 sq m
  • Sleeps 3
  • 3 Single Futons

View all photos for Presidential Condo, 2 Bedrooms, Private Bathroom, Garden Area

Presidential Condo, 2 Bedrooms, Private Bathroom, Garden Area

Presidential Condo, 2 Bedrooms, Private Bathroom, Garden Area

Highlights

Furnished patio
Garden
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • 92 sq m
  • Sleeps 7
  • 4 Single Futons OR 2 Large Single Beds

View all photos for Premium Suite, Private Bathroom, Garden Area

Premium Suite, Private Bathroom, Garden Area

Premium Suite, Private Bathroom, Garden Area

Highlights

Furnished patio
Garden
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
  • 62 sq m
  • Sleeps 7
  • 7 Single Futons

View all photos for Japanese-Style Suite With Balcony And Garden View　Bath MATSU

Premium bedding, down duvets, pillow-top beds, in-room safe

Japanese-Style Suite With Balcony And Garden View　Bath MATSU

  • Sleeps 4
  • 6 Single Futons

View all photos for Economy Japanese Room With Private Bathroom-Annex Building No Window

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Economy Japanese Room With Private Bathroom-Annex Building No Window

  • Sleeps 3
  • 2 Single Futons

View all photos for Deluxe Studio With Garden View　Bath HORAI

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Deluxe Studio With Garden View　Bath HORAI

  • Sleeps 3
  • 3 Single Futons

View all photos for Japanese-Style Suite With Garden View　Bath

Premium bedding, down duvets, pillow-top beds, in-room safe

Japanese-Style Suite With Garden View　Bath

  • Sleeps 4
  • 5 Single Futons

View all photos for UKIFUNE Junior Suite With Garden View　Bath

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UKIFUNE Junior Suite With Garden View　Bath

  • Sleeps 3
  • 3 Single Futons

View all photos for YUGIRI Japanese-Style Standard Room With Garden View And Private Bathroom

Premium bedding, down duvets, pillow-top beds, in-room safe

YUGIRI Japanese-Style Standard Room With Garden View And Private Bathroom

  • Sleeps 3
  • 3 Single Futons and 2 Double Beds

View all photos for Japanese Room BEKKAN No Window

Bathroom

Japanese Room BEKKAN No Window

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese-Style Standard Room with Private Bathroom OKINA

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Japanese-Style Standard Room with Private Bathroom OKINA

  • Sleeps 4
  • 4 Single Futons

View all photos for BEKKAN Standard Family Room

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BEKKAN Standard Family Room

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese-Style Luxury Room With Garden View　Bath KIKU

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Japanese-Style Luxury Room With Garden View　Bath KIKU

  • Sleeps 4
  • 6 Single Futons

View all photos for Japanese-Style Luxury Room With Patio And　Wooden　Bath　TSURUKAME

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Japanese-Style Luxury Room With Patio And　Wooden　Bath　TSURUKAME

  • Sleeps 4
  • 2 Double Beds and 4 Single Futons

View all photos for Presidential Condo, 2 Bedrooms, Private Bathroom, Garden Area

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Presidential Condo, 2 Bedrooms, Private Bathroom, Garden Area

  • Sleeps 4
  • 2 Single Beds OR 4 Single Futons

View all photos for Standard Twin Room-Annex-Non-Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Twin Room-Annex-Non-Smoking

  • Sleeps 4
  • 2 Single Futons

View all photos for Superior Twin Room With Sauna

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Superior Twin Room With Sauna

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Suite, Private Bathroom, Garden Area

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Suite, Private Bathroom, Garden Area

  • Sleeps 5
  • 7 Single Futons

View all photos for Family Luxury Room With Balcony And Open-Air Bath

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Family Luxury Room With Balcony And Open-Air Bath

  • Sleeps 4
  • 2 Double Beds and 3 Single Futons

View all photos for Deluxe Studio Suite, Private Bathroom, Ground Floor

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Deluxe Studio Suite, Private Bathroom, Ground Floor

  • Sleeps 3
  • 3 Single Futons

Classic Suite, Private Bathroom, Ground Floor

  • Sleeps 4
  • 7 Single Futons

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includes taxes & fees
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About the area

Map
34 Nanzenji Fukuji-cho, Sakyo-ku, Kyoto, Kyoto, 606-8435

What's nearby

  • Nanzen-ji Temple - 4 min walk
  • Heian Shrine - 12 min walk
  • Yasaka Shrine - 18 min walk
  • Kiyomizu Temple - 4 min drive
  • Fushimi Inari Shrine - 9 min drive

Getting around

  • Osaka (ITM-Itami) - 57 min drive
  • Osaka (KIX-Kansai Intl.) - 97 min drive
  • Sanjo Station - 20 min walk
  • Jingu-marutamachi Station - 25 min walk
  • Gion-shijo Station - 25 min walk
  • Keage Station - 5 min walk
  • Higashiyama Station - 11 min walk
  • Sanjo Keihan Station - 18 min walk

Restaurants

  • ‪ウェスティン都ホテル京都 エグゼクティブクラブ ラウンジ - ‬5 min walk
  • ‪ブルーボトルコーヒー - ‬1 min walk
  • ‪ミライハウス - ‬2 min walk
  • ‪東山和み館玄 –GEN– - ‬5 min walk
  • ‪洛空 - ‬8 min walk

About this property

Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915

When you stay at Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915, you'll be a short five-minute drive from Kiyomizu Temple and Heian Shrine. Guests can enjoy Japanese cuisine at Kyoto Ryotei Yachiyo, which serves breakfast, lunch and dinner, and the Hot tub makes for a relaxing end to the day. Other highlights at this luxurious ryokan include free bike rentals, a terrace and a garden. Fellow travellers love the helpful staff. The property is only a short walk to public transportation: Keage Station is 5 minutes and Higashiyama Station is 11 minutes.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 17 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: 10 PM
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7 AM - 11 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Hotel staff will lay out the futon sleeping mats for guests in the evening. Guests wishing to reserve dinner must do so at least one day in advance. Guests requiring vegetarian meals are asked to contact the hotel as far ahead of time as possible to help staff accommodate such requests.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free wired internet access in public areas
LOCAL_PARKING

Parking

    • Uncovered on-site self-parking (JPY 3000 per stay; includes in/out privileges)
    • On-site parking is limited
    • 24-hours off-site parking within 33 ft (JPY 6000 per night)
DONE

Other information

    • Designated smoking area (fines apply)
    • No alcohol allowed on site

Property amenities

Food and drink

  • Japanese breakfast (surcharge) each morning 7:30 AM–9 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Toys

What to do

  • Discount at nearby fitness centre

Working away

  • 101 meeting rooms
  • Conference space (3000 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire
  • Bike storage

Facilities

  • 2 buildings/towers
  • Built in 1900
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Hot tub
  • Banquet hall
  • Traditional architecture

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Tatami (woven mat floors)
  • Tokonoma (alcove)
  • Fusuma (room partition)

Special features

Spa

Private bath/onsen services include an indoor private bath (in communal space). Public bath/onsen services include an indoor public bath and yukata (Japanese robe).

Dining

Kyoto Ryotei Yachiyo – Overlooking the garden, this restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Japanese breakfast is offered for an extra charge of approximately JPY 2530 for adults and JPY 1100 for children
  • Housekeeping is offered for an extra charge of JPY 3300 per stay

Renovations and closures

The property will be renovating from 12 November 2024 to 30 November 2024 (completion date subject to change). The following areas are affected:
  • Meeting facilities
During renovations, the ryokan will make every effort to minimise noise and disturbance.

Parking

  • Uncovered self-parking costs JPY 3000 per stay with in/out privileges
  • Parking is available nearby and costs JPY 6000 per night (33 ft away; open 24 hours)

Pool, spa, & gym (if applicable)

  • Reservations are required for private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the public bath facility

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
This property accepts credit cards and cash.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Garden Ryokan Yachiyo
Garden Ryokan Yachiyo Kyoto
Garden Yachiyo
Kyoto Garden Ryokan Yachiyo
Kyoto Garden Yachiyo
Kyoto Ryokan Garden
Kyoto Yachiyo
Ryokan Yachiyo Kyoto
Yachiyo Ryokan
Yachiyo Ryokan Kyoto
Yachiyo Hotel Kyoto
Nanzenji Ryokan Yachiyo
Kyoto Nanzenji Yachiyo
Nanzenji Yachiyo
Kyoto Nanzenji Ryokan Yachiyo
Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915 Kyoto
Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915 Ryokan

Frequently asked questions

Are pets allowed at Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915?
Sorry, pets aren't allowed.
Is parking offered on site at Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915?
Yes. Self-parking costs JPY 3000 per stay. Parking spaces may be limited.
What are the check-in and check-out times at Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915?
Check-in start time: 4 PM; check-in end time: 10 PM. Check-out time is 11 AM.
What is there to do at Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915 and nearby?
Have fun during the warmer months with activities such as cycling. Relax in the hot tub after a day on the slopes or enjoy the use of a garden.
Are there restaurants at or near Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915?
Yes, Kyoto Ryotei Yachiyo offers al fresco dining, Japanese cuisine and garden views.
What's the area around Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915 like?
Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915 is in Sakyo Ward, a short 5-minute walk from Keage Station and 12 minutes' walk from Heian Shrine.

Kyoto Nanzenji Garden Ryokan Yachiyo Established in 1915 Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

My first time at an ryokan. The food was great and filling, kind service, and the place looked lovely. Would recommend.
Brian, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sacha, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The Ryokan is in a very beautiful location but it is a 10min walk in summer for public transport or cheaper eating options, so be prepared to budget in some taxi fares if you do indeed come in summer and don't handle the heat well.
Joshua, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Stefan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

My vacation was almost ruined by me spraining my ankle while hiking to feed the monkeys. But the hotel staff here saved the day! They cleaned up my room even though I was bed ridden, they brought me an ice pack and towel for my foot, and they even did my laundry for me! I will remember this place forever. Besides that, I think staying at a Ryokan for a couple nights while visiting Japan is a cultural must.
Robert, 3-night romance trip
Verified Travelocity guest review

10/10 Exceptional

It's very beautiful and traditional. Really fun and the onsen can't be beat
Boba, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This beautiful ryokan came with a strong traditional Japanese vibe from the entrance garden to the room. The staff were very friendly and helpful during my stay. The room was spacious, tidy and clean. There was a smart tv providing in-room entertainment (YouTube, Netflix, etc.) Also, the view was great and it felt like you were in the middle of a garden. The price included a dinner and a breakfast - you may need to be aware of the email from the ryokan before your stay coz you needed to inform them which dinner meal you would like to have (around 3 days in advance), otherwise you would miss the dinner like me. However, there were some decent dining places around. The breakfast was nice in terms of food variety, taste and plating. You could enjoy the garden view too. It’s located opposite to the Blue Bottle cafe which was another place worth your visit. Other attractions like Nanzhenji, museum, shops were in walking distance. Overall, it’s a very pleasant experience.
Ngai Yui, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jian, 2-night trip
Verified Expedia guest review

8/10 Very good

Room was excellent however the overall condition was less than satisfactory.
Hasan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Peter, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This is a traditional ryokan, and my second stay. First time was back in 2016 by myself. This time came here to stay with my wife. Bery friendly staff. I had a much better experience first time around, two ladies came and showed me how to change into a yukata and prepared my bed. Everything was more personal, this time they were a little busy. Too many guests. Still amazing experience. You can reserve the onsen for yourself privately. The dinner experience is a little expensive but worth it.
Ibrahim, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Super nice staff and their ice cream is super good
Jaylee, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Wish We Could Have Stayed Longer
The room was exactly as pictured. The staff was friendly. The shower was fully stocked. It was near a train station. The neighborhood was quiet. The hotel was near many sites. The only downside was we were kicked from the wifi. That was less of downside and more of a thing that happened.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We (2 adult/2child) stayed here for our couole quick days in Kyoto. Easy access from Keage st and walkable especially to the eastern Kyoto highlights. Staff was great and gave us good recommendations for food options and was always very helpful. Garden is beautiful. Highly recommend. We unfortunately didnt use the Onsen or the on site dining just due to us being out in Kyoto in our limited time in the city but it all looked great! Kids loved the free ice cream and adults appreciated the coffee.
Scott, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a real traditional ryokan, with very personal service, delicious Japanese food, a beautiful garden. The location is hard to beat. I definitely plan to return in the future.
Nancy, 9-night trip
Verified Expedia guest review

10/10 Exceptional

.
Christine, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff is really nice and room is beautiful
Joseph, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Our room was absolutely beautiful, very traditional, and the private bathroom was amazing. Would definitely book again if given the opportunity to come back!
Tammy, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

My fiancé and I loved our stay at this hotel. When planning this trip, we thought it would be fun to stay at a Ryokan and immerse ourselves in the culture. The hotel was lovely and the staff were very greeting and kind. Sleeping on the mats was a bit of an adjustment, but we were happy to experience it once. The best thing about this hotel is that you can sign up for a private onsen slot and experience bathing in a bathhouse. I highly recommend taking advantage of this offer, especially after a long day of walking and some relaxation is much needed. Overall, would recommend this place and would love to visit again.
Aliyah, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Comfortable, clean, elegant. Reservation comes with spectacular, delicious Japanese dinner and breakfast, private onsen bath. Adjacent to Nanzenji Temple complex, short walk to Philosophers Path. Blue Bottle cafe across the road. Kind and responsive staff.
Abigail, 2-night family trip
Verified Expedia guest review

8/10 Very good

Amazing private onsen and japanese styled breakfast - best I had so far! A few hiccups would be the front staff (not as friendly, depending on who you talk to), cleanliness (my futon had a stain on the first night), and the limited entertainment in the area (quite far from the main area in Kyoto). Regardless, it was a pleasurable experience and I would definitely recommend if you are a fan of hot baths!
Jessica, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Beautiful grounds.
Jayne, 1-night family trip
Verified Expedia guest review

8/10 Very good

All the staff were very kind and friendly.
Jayne, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing historic property. As traditional Japanese as you can get. Staff are great. I would caution one thing for US travelers - the traditional cuisine they serve is fish heavy. No US breakfast option. We knew this and had our 2 boys (13,11) with us - so we knew what to expect. Just take that into consideration. The property is beautiful. If you are looking for the authentic Ryokan experience- this is it.
Dennis, 2-night family trip
Verified Expedia guest review