I had missed my flight so it was a rough morning. After I booked my hotel, I called the front desk to get directions of where to catch the shuttle. Cornelia answered and was very nice and gave me really good instructions of where to find the shuttle. Then when I arrived at the hotel, she was at the front desk, welcoming me with a big smile and again very helpful with breakfast times, restaurant hours, and where the nearest shopping was. She really made my day and my stay enjoyable!