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Room options

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Alicia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was very pleasant and helpful.
EDWARD, 1-night family trip
Verified Travelocity guest review

10/10 Exceptional

Nights at ice hotel
Great place to stay well worth the experience
Paul, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
Excellent hotel! We stayed for one night only in one of the warm accommodations (Nordic chalet) and it was great. Amazing location, spotless and well equipped cabin and friendly staff. Breakfast was very good, but if you are travelling with a dog know that you are not allowed into the breakfast area with a pet.
Natalia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Add to the bucket list
This was my favorite part of my recent trip to Sweden. Louise is an asset to the company and made me feel like family during my recent stay. The 365 hotel is beautiful and fun to spend the night in. I was scared at first, but was surprised to discover how comfortable it actually is. For those worried about getting cold, they have sleeping bags that handle the job, but also extra rooms inside of for some reason you find it is not for you. The bar wasn't open during my stay as I was the only guest that night, but I highly recommend staying here. The restaurant is good and the breakfast buffet was plentiful. Thanks again IceHotel!
Laura Lynne, 1-night trip
Verified Hotels.com guest review

6/10 Good

Worth a visit but could use improvement
We spent 3 nights at the Ice Hotel (2 in warm rooms and 1 in a cold room). Overall, our trip was very memorable and special and the individual staff members were great, but there were bumps along the way that would benefit from more attention/improvement, especially given the prices charged by the Ice Hotel. For instance: 1- the hotel had somehow messed up our ice fishing reservations, which I had booked and paid for 1 month in advance and were basically unwilling to help or fix it other than saying “oh well, we are now fully booked” until I made a big deal about it. 2- the warm rooms (we had the Nordic chalet which is supposed to be the nicest one) are very bare basics/spartan (and in our case, the shower wasn’t working at first) and the prices charged for those rooms do not justify their condition. So, I would recommend the hotel for its uniqueness but hope that they will spend some time on improvements in the near future.
Maya, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Good to visit for just a night
Komkich, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Patrick James, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

yvette, 1-night trip
Verified CheapTickets guest review

4/10 Fair

2star hotel with 5star price tag
Very disappointing service from hotel staff , this is a 2 star hotel with a 5 star price tag. Great to stay in a ice room , clean and warm bedding but very bad customer service from reception staff.
RICHARD, 1-night trip
Verified Hotels.com guest review