I stayed at this hotel and while the overall experience was fine for its level, the service from one staff member, Tamer at the front desk was unacceptable. On August 19th, my son, who has a severe nut allergy, had an allergic reaction after eating a croissant at breakfast. I had specifically asked the kitchen staff if the croissant contained nuts, and they assured me it didn't. However, the chocolate topping contained Nutella, which triggered his allergy. We had to cancel our tour, rush to a pharmacy, and my son vomited multiple times to minimize the reaction.Thankfully, we managed without using his EpiPen. When I returned to the hotel and informed Tamer about the situation, he was dismissive and unsympathetic. Instead of apologizing, he blamed the incident on the previous night's meal and even argued that the croissant was nut-free because the nuts were only in the topping. He showed a complete lack of knowledge, compassion, and professionalism. Despite his promise to flag the issue to management, I received no follow-up or apology. Additionally, on the day of our departure, Tamer's service was equally poor. We had requested to store our luggage, which was confirmed the day before. Tamer instructed us to leave our bags in an unsupervised visitor area, refusing to store them securely in the back room despite our concerns about valuables in our backpacks. When I returned later to find the back room empty, I confronted him and he falsely claimed there had been no space earlier