Ernest N. Morial Convention Center - 15 min walk - 1.3 km
Getting around
New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive
New Orleans Union Passenger Terminal - 10 min walk
Carondelet at Girod Stop - 3 min walk
Carondelet at Poydras Stop - 3 min walk
Saint Charles at Lafayette Stop - 3 min walk
Restaurants
Walk-On's Sports Bistreaux - New Orleans - 4 min walk
Copper Vine - 4 min walk
Herbsaint - 4 min walk
Big Pie Pizza - 4 min walk
Daisy Mae's Southern Fried Chicken & Breakfast - 3 min walk
About this property
Virgin Hotels New Orleans
Virgin Hotels New Orleans features a rooftop terrace and puts you within a 10-minute walk of Canal Street and Bourbon Street. Guests can take a dip in the outdoor pool or grab a bite to eat at The Commons Club, which serves breakfast, lunch and dinner. This luxurious hotel is also within a 15-minute walk of Caesars Superdome and National World War II Museum. The helpful staff and overall property condition get great marks from fellow travellers. The property is only a short walk to public transportation: Carondelet at Girod Stop is 3 minutes and Carondelet at Poydras Stop is 3 minutes.
Languages
English
At a glance
Hotel size
238 rooms
Arranged over 14 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets allowed*
Service animals welcome
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Covered on-site valet parking (USD 55 per night; includes in/out privileges)
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 6:00 AM–11:00 AM
2 bars/lounges
Restaurant
Coffee shop
Private dining
Room service (late night)
Working away
Meeting rooms
Co-working spaces
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Romance packages
Facilities
Built in 2021
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
24-hour fitness centre
An outdoor pool
Banquet hall
Reception hall
Outdoor entertainment area
Outdoor furniture
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairwells
Closed-captioned TV
Doorbell and phone notifications
Lever door handles
Well-lit path to entrance
Room amenities
Be entertained
55-inch Smart TV
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Minibar
Coffee/tea maker
Electric kettle
Dressing gowns
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
Free cot/infant bed
Freshen up
Private bathroom
Bath or shower
Rainfall shower heads
Free toiletries
Hairdryer
Toilet paper
Stay connected
Laptop-friendly workspace
Free WiFi
Free local calls
Electrical adapters/chargers
Food and drink
Champagne service
Mini fridge
More
Daily housekeeping
In-room safe (laptop compatible)
Mobile key entry
Guidebooks/recommendations
Special features
Dining
The Commons Club – This fine-dining restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
The Shag Room – This lobby lounge serves dinner and light fare. Open daily.
The Funny Library – On-site coffee shop. Open daily.
Rooftop Bar – This poolside gastropub serves lunch and light fare. Open daily.
Awards and affiliations
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Service fee: USD 31.37 per accommodation, per night
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 15 to 25 per person
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 100 per accommodation, per stay
Parking
Covered valet parking costs USD 55 per night with in/out privileges
Policies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Virgin Hotels Orleans Orleans
Virgin Hotels New Orleans Hotel
Virgin Hotels New Orleans New Orleans
Virgin Hotels New Orleans Hotel New Orleans
Frequently asked questions
Does Virgin Hotels New Orleans offer free cancellation for a full refund?
Yes, Virgin Hotels New Orleans does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Virgin Hotels New Orleans?
Yes, there's an outdoor pool.
Are pets allowed at Virgin Hotels New Orleans?
Yes, pets are welcome. There's a charge of USD 100 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Virgin Hotels New Orleans?
Yes. Valet parking costs USD 55 per night.
What are the check-in and check-out times at Virgin Hotels New Orleans?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Virgin Hotels New Orleans?
No, this hotel doesn't have a casino, but Caesars New Orleans Casino (14-min walk) and Fair Grounds Race Course (7-min drive) are both nearby.
What is there to do at Virgin Hotels New Orleans and nearby?
Virgin Hotels New Orleans has 2 bars and an outdoor pool, as well as a 24-hour fitness centre.
Are there restaurants at or near Virgin Hotels New Orleans?
Yes, The Commons Club offers poolside dining.
What's the area around Virgin Hotels New Orleans like?
Virgin Hotels New Orleans is in New Orleans Central Business District, a short 3-minute walk from Carondelet at Girod Stop and 9 minutes' walk from Canal Street. Travellers give top marks for the hotel's prime location.
Virgin Hotels New Orleans Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
1 Dec 2024
Camelia
Camelia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Dec 2024
You Should Stay Here in NoLa
10 out of 10, would stay again. Great service, incredibly nice and clean rooms and property. Love the rooftop pool and really everything about this hotel.
Devin
Devin, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
25 Nov 2024
Kavita
Kavita, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Nov 2024
Noah
Noah, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Nov 2024
Wonderful experience
Wonderful experience...highlighted by the friendly, professional, and service oriented staff. Hotel room was cleaned daily and the property was clean and had fun decorations for the holidays. Great coffee in the Library.
Michael
Michael, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Nov 2024
Virgin Hotel New Orleans WON-DER-FUL
We arrived at the Virgin Hotel New Orleans in the middle of the night and was greeted by the night consigliere with a big smile and a warm greeting. He checked us in swiftly and directed us to our room. Called “Chambers” by Virgin, our Chamber was beautifully eclectically appointed and extremely clean. We took hot showers and straight to bed. There for only one night, as we left our chamber to check-out, we were greeted warmly by every hotel staffer we passed. The Bell men were exceptional, taking our luggage to the car, loading it in, and assisting both my husband and I with our doors. When I return to NOLA (and I will return) I already know I’m staying at the Virgin Hotel New Orleans!
Charlette
Charlette, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Nov 2024
Great stay
Brittney the pool bartender was a hoot, and the entire staff was outstanding.
David
David, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
19 Nov 2024
Senita
Senita, 1-night trip
Verified Hotels.com guest review
6/10 Good
18 Nov 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Nov 2024
Beautiful hotel and the staff was so Friendly.
Tara
Tara, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
16 Nov 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 Nov 2024
IM COMING BACK VIRGIN
Eclectic
Quiet
Clean
Courteous
Updated
A
Beautiful atmosphere
Tim, Ed and Tre were the HIGHLIGHT of our stay
Erica
Erica, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
12 Nov 2024
Horrible Experience
I just finished staying at the Virgin Hotel in New Orleans. Horrible experience!
Here is how it is going:
For starters, the clerk misdirected to the wrong room. After 3 attempts with re-doing the key card, an engineer opened the door only to find the room was already occupied! After getting placed in another room, I was promised that someone would follow up. It never happened!! Now, I come back to my room to discover that housekeeping threw my laundry away!
I am sorry I am already booked at Virgin for Christmas. I will make sure not to bring any gifts that the hotel could possibly throw away! This is entirely unacceptable!! Worse yet, they don't seem to care and made no attempt to remedy either situation. And entirely engaged over the situation and the lack of empathy. It also defies business sense that you would victimize of your hotel when you consider the economics of this situation. You’d be much wiser to pull 40 friggin dollars out of it till given. I spent $1000 for my three day stay. Trust me I’m spreading the word. I now have to avail myself of my skill set that has involved as a result of being a trial lawyer for 37 years.
I guarantee Virgin Hotel NOLA has not heard the last of us. I would say good day, but that would be facetious.
James Patrick
650.333.0469
James
James, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 Nov 2024
It was a pleasure. Hope to do it again soon.
Lavalle
Lavalle, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Nov 2024
Cynthia
Cynthia, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
7 Nov 2024
Casey
Casey, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
6 Nov 2024
Sarah
Sarah, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Nov 2024
TRAVIS
TRAVIS, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Nov 2024
Alain
Alain, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Oct 2024
Zion
Zion, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
30 Oct 2024
Not your ordinary place
Quirky and fun decor. Kind of like being in a home. Bars were excellent and rooftop bar was super comfortable and elegant.
Veronica
Veronica, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
29 Oct 2024
Check-in Time Not Guaranteed?
We were in town for the Eras tour and it was painful how under-prepared this hotel was. I hate to even leave a bad review because I am always a fan of Virgin when traveling and cannot recommend their airline & cruise line enough. This was my first stay at one of their hotels and while the property is clean and beautiful, our experience was so bad. My room was not ready by the 3pm check-in time. We ended up having to ask for our luggage and the front desk team offered for us to get ready for the concert in the public restroom. When we were leaving for the show at 6:15pm, we were told our room was finally available. We weren't even offered a comp drink or meal for the huge inconvenience. I think all of the non-hotel guests attending the Taylor Swift rooftop party were better cared for than the hotel guests.
I will note that the staff at the lobby-level bar were wonderful.
Monica
Monica, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
6/10 Good
27 Oct 2024
Make sure to not get the rooms without daylight
Beware that there are a select number of rooms on every floor that do not have natural light, just a deep, narrow light well outside a window. No sense of time of day within these rooms.
Another word of caution: a quarter of the seating on the rooftop requires payment, and because these sofas are so expensive ($250), they are mostly unoccupied. Which is frustrating when all the “free” seating is occupied.
Elevator stopped 6” higher than the level of the floor and we had to push open the door manually.
When we arrived for check in a staff member rushed in the front door ahead of us and did not hold open the door. Weird start.
Lobby is too small and congested during check in and check out.
We ended up going to the restaurants and bars of two hotels one block away instead of using the same facilities at the Virgin.
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
27 Oct 2024
5-stars (-1 for a disrespectful front desk person)
We have stayed in many other hotels in New Orleans and the Virgin Hotel is now our new favorite. It was remarkably quiet on the hallway and in our room, despite being full due to a Taylor Swift concert. The property is so delightfully decorated and truly a mix of whimsical and modern. Great artwork, amazing lounges/bars. The shower and bed were fantastic and the room was impeccably clean. The only disappointment was the attitude of the front desk staff when calling for anything. We got an alert that our car alarm (parked for $55 valet per net) was going off - three times, yet when we called to ask them to look into it the person at the desk said "I don't have time for this". Speaking to the valet directly resolved the issue. We also placed another call to ask about the menu at the restaurant was put on hold for nearly 10 minutes, only to then be told they don't have openings that night. The positive was staff included a nice check-in experience (with Ryan) and the valet (Kahlil) was professional. The housecleaning staff and maintenance were both kind and responsive over our 2 day stay. We will definitely return, but would hope someone checks the attitude of their self-absorbed front-desk person who needs to remember what it is to work in the service industry (having done it myself many years ago).