2/10 Poor
29 Jan 2023
Worst Resort we have ever stayed in!!
Terrible! We booked their penthouse suite and arrived to no air-conditioning in our suite on a 36 degree day. Then the lift broke so everyone was using the stairs in the fire exit, they were wet and slippery as all the wet children were running up and down them from the pool. Then we returned after lunch out to the whole hotel having no power at all.
The staff were very unprofessional and the whole mess was handled appallingly.
We packed up at 10pm, when there was still no power and checked out and went home.
The rooms are cheaply appointed and definitely NOT worth what they charge per night for this place.
Do not be tricked by the words "Lake Resort" as it is so far from it. We have stayed in better 3star country motels.
Even after all this we would have expected the management to call the next day to try to smooth things over or offer a refund but we haven't heard a thing.
We would never recommend this accommodation!
Verified traveller
1-night family trip
Verified Hotels.com guest review