The hotel is located minutes from a tube stop - very convenient - and the staff are excellent. One reception staff, Jenna, was just brilliant - so helpful and cheery! Also, the rooms are nice and bright. We did have one issue. The shower did not drain properly. Moreover, the lip is rather low, the door did not close completely and the door hinges have holes that leak. In short water spills out. Mopping up after the first shower late at night after a long international flight was a pain. On following days, we ordered extra towels and backstopped the shower. All’s well that ends well.