4/10 Fair
4 Oct 2024
Only when destitute!!
Morning of checkout I tried to rebook the room for another night stay online but accidentally selected the room that was $14 cheaper and once they realised I had booked online weren’t happy with me at all and said they will not refund even if I was to rebook the room I was meant to select and said I have to leave in 10 mins or they will call police coz it was dead on check out time of 10am and then told me if I pay for the room outright with cash I can stay. So wanted to charge me for the full room price on top of the card amount they had already received. There was no microwave or toaster only kettle in the room and to top it all off they tried to state that I wasn’t going to receive a key for the room and if I need to go out I would need to get reception to open back up for me once I returned. Very disappointing since myself and two children were kept awake all night with yelling and screaming from other people staying and a party going on 2 rooms down that was held till early hours of morning.
Verified traveller
1-night family trip
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