6/10 Good
31 Jan 2025
Bait and switch on room types
The room types are bait and switch. We were supposed to be in an ocean view room (at a higher price), but the only view of the ocean (vs. other buildings) is from the lanai. No actual ocean views were avail, but were told that in 2 days we'd get a beautiful ocean view room. Well 2 days passed, had to wait again until 3pm checkin to get our room - and another partial view (great view of all the other buildings around, literally that is all). AGAIN were moved, now to an ocean view that was fine - AC wasn't working. We were told we'd be comp'd 2 nights but NOPE, a week later and that hasn't happened.
Also have to ask for rooms to be cleaned as others noted, generally a very 2 or 3 star hotel experience for an illeged 5 star hotel.
Erika
Erika, 8-night family trip
Verified Hotels.com guest review