Guests
All properties in Kailua-Kona, Hawaii, United States of America

Outrigger Kona Resort and Spa

4-star hotel with spa, near Kahalu'u Beach Park

  • Free WiFi
From
A$454

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  • Pool
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78-128 Ehukai Street, Kailua-Kona, 96740, HI, United States of America
8.6.Fabulous.
  • Hotel is older and rooms seem pretty rundown for $400+ per night… The bathroom was very…

    Nov. 29, 2021

  • Poor customer service, outrageous fees.

    Nov. 20, 2021

See all 50 reviews

Official standards

This property advises that it adheres to COVID-19 Health & Safety Standards (Hawai'i - USA) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 508 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 1 outdoor pool

For families

  • Private bathroom
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Iron/ironing board
  • Hair dryer

What’s around

  • Kahalu'u Beach Park - 34 min walk
  • Haleo Luau - 4 min walk
  • Keauhou Bay Beach - 8 min walk
  • Kona Country Club - 15 min walk
  • Lekeleke Burial Grounds - 21 min walk
  • Keauhou Shopping Center - 21 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 2 Double Beds, Oceanfront
  • Club Room, 2 Double Beds, Oceanfront
  • Club Room, 1 King Bed, Oceanfront
  • Room, 1 King Bed, Oceanfront
  • Room, 1 Double Bed, Accessible, Oceanfront
  • Deluxe Suite, 1 King Bed, Oceanfront (Club)
  • Deluxe Suite, 1 King Bed with Sofa bed, Accessible, Oceanfront (Club)
  • Room, 2 Double Beds, Mountain View
  • Room, 1 Double Bed, Accessible, Mountain View
  • Room, 1 King Bed, Mountain View
  • Room, 2 Double Beds, Ocean View
  • Club Room, 2 Double Beds, Ocean View
  • Club Room, 1 King Bed, Ocean View
  • Room, 1 Double Bed, Accessible, Ocean View
  • Room, 1 King Bed, Ocean View
  • Club Suite, Multiple Beds (Ohana)
  • Club Suite, 1 King Bed with Sofa bed (Ohana)
  • Club Suite, 1 King Bed with Sofa bed, Accessible (Ohana)
  • Room, 2 Double Beds, Ocean View, Poolside
  • Room, 1 King Bed, Ocean View, Poolside
  • Room, 2 Double Beds, Partial Ocean View
  • Club Room, 2 Double Beds, Partial Ocean View
  • Club Room, 1 King Bed, Partial Ocean View
  • Room, 1 Double Bed, Accessible, Partial Ocean View
  • Room, 1 King Bed, Partial Ocean View
  • Room, 2 Double Beds, Resort View
  • Room, 1 Double Bed, Accessible, Resort View
  • Room, 1 King Bed, Resort View

What’s around

Landmarks

  • Kahalu'u Beach Park - 34 min walk
  • Haleo Luau - 4 min walk
  • Keauhou Bay Beach - 8 min walk
  • Kona Country Club - 15 min walk
  • Lekeleke Burial Grounds - 21 min walk
  • Keauhou Shopping Center - 21 min walk
  • Magic Sands Beach - 2.9 mi / 4.6 km
  • Original Hawaiian Chocolate Factory - 2.7 mi / 4.3 km
  • Sadie Seymour Botanical Garden - 4.9 mi / 7.9 km
  • Kona Le'a Plantation - 5.5 mi / 8.9 km
  • Kona Community Hospital - 5.6 mi / 9 km

Getting around

  • Kona Intl. Airport (KOA) - 28 min drive
map
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78-128 Ehukai Street, Kailua-Kona, 96740, HI, United States of America

At a glance

Hotel size

  • This hotel has 508 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered onsite self parking (USD 25 per night; includes in/out privileges)
  • Onsite valet parking (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 1
  • Waterslide
  • Full-service spa
  • Ecotours on site
  • Pool sunloungers
  • Pool umbrellas
  • Arcade/game room

Working away

  • 24-hour business centre
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 10000
  • Conference space size (meters) - 929
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Garden

Accessibility

  • Braille or raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Grab bar - in shower
  • Roll-in shower
  • Visual fire alarm

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • Pay movies
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, HO’OLA SPA. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open select days.

Dining

Wailele Cafe - Onsite café.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Resort fee: USD 34.41 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 30 for adults and USD 15 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered self parking costs USD 25 per night with in/out privileges
  • Valet parking costs USD 35 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Outrigger Kona Resort Spa
  • Outrigger Kona Spa Kailua Kona
  • Outrigger Kona Resort and Spa Hotel
  • Outrigger Kona Resort and Spa Kailua-Kona
  • Outrigger Kona Resort and Spa Hotel Kailua-Kona

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Outrigger Kona Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 25 per night. Valet parking costs USD 35 per night.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there's an onsite restaurant, Wailele Cafe. Nearby restaurants include La Bourgogne French Restaurant (4.1 mi), Da Poke Shack (4.4 mi), and Sun Dried Specialities (5 mi).
  • Onsite recreation at Outrigger Kona Resort and Spa includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Outrigger Kona Resort and Spa also has a waterslide and spa services, as well as an arcade and a garden.
8.6.Fabulous.
  • 10.0.Exceptional

    We'll be back!

    Gorgeous resort and our oceanfront room was glorious. I assume the place is still recovering from Covid and suffering some severe under staffing, leading to the hotel store being closed for a lunch break, closed poolside and oceanside bars and only one place to order to go drinks in plastic cups if we wanted an ocean view - and there are so many great views at this place. Every employee we met waa charming and helpful. I'm sure once the season is in full swing this place will be pretty perfect. Bathrooms are outdated but clean. Beds are super comfy. And the balcony view was heavenly. Located south of the town center, which we liked. We'll be back.

    laura, 1 night trip with friends, Nov. 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Just breathtaking!

    Beautiful hotel, amazing location. The hotel room was outstanding.

    Roger, 4 night trip, Nov. 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Always a good stay

    Daniel, 1 night business trip, Nov. 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good, quiet location with great views of the coast.

    Scott, 3 night trip, Nov. 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice property, a few quirks, but good experierence

    The facility was nice and a beautiful setting but a couple of drawbacks. One, parking was $25/night, however there was street parking nearby for free. Second it did not have shuttle service available to the airport. It used when it was the Sheraton but it was discontinued.....this was not a free shuttle but a pay, separate public shuttle. Paying for a shuttle is fine but it's a shame it didn't go to the hotel anymore as it created needing a more expensive transportation situation or else you had to get an Uber to a local shopping center (1.4 miles away) and then you could get the shuttle. Not sure why they or the shuttle company don't do business. The hotel did email me that the shuttle went to the resort but the shuttle website stated their hotel wasn't an option. A front desk person confirmed it wasn't available. This was odd and confusing to me and made me need to get a rental car another day because of the complication. One quirky thing was you could only get towels from the pool via a kiosk machine that was located only in 1 place and you used your room key to get the towel. Then you had to put it into a container next to the machine to get credit for the towel. Odd but I guess they had rfid tags to track so people didn't steal towels? Not sure. Last thing was restaurant service was limited and closed by 9, so not really resort availability of food and no place to get snacks or something. Bar service ended that early too. The required resort fee was $35

    Kevin, 3 night trip, Nov. 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Our quick stay was amazing, we were assisted by Kathryn the receptionist. She was super helpful and

    Stacia, 1 night trip, Nov. 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Keauhou Stay Oct 2021

    I’ve stayed here many times in the past under Sheraton’s Management. It’s a beautiful property and convenient to Keauhou. Under Outrigger’s Management, there seems to be a little more amenities.

    1 night business trip, Oct. 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Comfy place!

    Awesome hotel, stayed here many times before. The water slide is the best!!! Great free breakfast included in our stay! Thanks for a great stay!!

    1 night family trip, Oct. 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great and spacious room overlooking the ocean and the pool, great view of the manta ray's feeding at night.

    2 night trip, Oct. 25, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good Stay

    Comfortable and close to Manta Ray snorkels. The add-ons are frustrating… $25 per day to park when you’re already paying in excess of $350 a night! Very friendly staff and good customer service.

    Diannah, 1 night family trip, Oct. 9, 2021

    Verified Hotels.com guest review

See all 50 reviews