Guests
All properties in Hilo, Hawaii, United States of America

Castle Hilo Hawaiian Hotel

Bayfront hotel in Keaukaha with outdoor pool and bar/lounge

  • Free WiFi and free parking
From
A$307

Image gallery

  • Suite, 1 Bedroom, Ocean View - Guest Room
  • Suite, 1 Bedroom, Ocean View - Guest Room
  • Outdoor Pool
  • Suite, 1 Bedroom, Ocean View - Living Room
  • Suite, 1 Bedroom, Ocean View - Guest Room
Suite, 1 Bedroom, Ocean View - Guest Room. Image 1 of 32.
1 / 32Suite, 1 Bedroom, Ocean View - Guest Room
71 Banyan Dr, Hilo, 96720, HI, United States of America
8.6.Fabulous.
  • Great location, quiet and peaceful, friendly staff.

    Mar. 11, 2020

  • well located for our purposes but is 30 minute walk into town; spacious room, nice firm…

    Jan. 24, 2020

See all 1,108 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Easy parking
Walkable
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 286 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Fitness center
  • Terrace

For families

  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Television
  • Free toiletries

What’s around

  • In Keaukaha
  • Hamakua Heritage Corridor - 1 min walk
  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Hilo Art Museum - 16 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, Garden View
  • Suite, 1 Bedroom, Garden View
  • Junior Suite
  • Deluxe Room, Ocean View
  • Superior Room, Garden View
  • Suite, 1 Bedroom, Ocean View

What’s around

Landmarks

  • In Keaukaha
  • Hamakua Heritage Corridor - 1 min walk
  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Hilo Art Museum - 16 min walk
  • Bayfront Park - 18 min walk
  • Wailoa River State Park Hawaii - 24 min walk
  • Port of Hilo - 25 min walk
  • Panaewa Rainforest Zoo - 27 min walk
  • Wailoa Center - 28 min walk

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive
map
See on map
71 Banyan Dr, Hilo, 96720, HI, United States of America

At a glance

Hotel size

  • This hotel has 286 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café

Things to do

  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities

Facilities

  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

WSW The Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 28.67 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • Newspaper
    • Phone calls (may be limited)
    • In-room coffee
    • Parking
    • Additional inclusions

Children & extra bedsPay at property

  • Cribs/infant beds are available for an extra charge
  • Rollaway beds are available for USD 30.0 per day

PetsPay at property

  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.

State tax ID - GE-189-318-3488-01

Also known as

  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hotel
  • Castle Hilo Hawaiian Hotel Hotel Hilo
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Castle Hilo Hawaiian Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Coconut Grill (9-min walk), Suisan (10-min walk), and The Hilo Bay Cafe (10-min walk).
  • Have fun with activities like hiking, kayaking, and mountain biking, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
8.6.Fabulous.
  • 10.0.Exceptional

    Just add a spa pool for perfection I that would be lovely

    3 night family trip, Dec. 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel was in a nice location and staff were great and friendly

    5 night romance trip, Nov. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Absolutely enjoyed our stay at Castle Hilo. Great food and friendly staffs.Conveniently located with ample of parking. Plus stunning view from the balcony!

    Eddie, 4 night romance trip, Oct. 11, 2019

    Verified Expedia guest review

  • 8.0.Very good

    It's the banyan trees. They are gorgeous. And at night you can listen to the birds singing. It's just lovely. The place is relatively quiet. The garden next door is good to walk through or around. It's in a great spot.

    1 night romance trip, Aug. 10, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great views of Hilo, next to a beautiful park, close enough to Hilo

    Kat, 3 night trip, Jul. 25, 2019

    Verified Wotif guest review

  • 8.0.Very good

    Why Not Me?

    All good.....except as a single traveler I get the worst room. My room was one of 10 that did not have a balcony. 90 rooms had a balcony......why not me????

    Larry, 2 night trip, Jul. 10, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice hotel

    Clean comfortable and spacious accommodation. Only complaint would be noisy air conditioning.

    Bettina, 1 night family trip, Apr. 21, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Lovely location but resort looks tired. Staff are helpful but don’t seem excited to be at work- more going through the motions.

    2 night family trip, Apr. 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Loved it !!!

    I was tossing between Kona and Hilo for a staging base to explore the Volcano national park and the Big island and finally decided to cancel me accommodation in KONA and I did not regret it ...Great location.i had an ocean view room and it was super !!!.Room always clean and great service..Hotel has an in-house restaurant and if you're couldn't be bothered after a big day out then the buffet ďinner may well be your call.Car parking is free .I recommend car hire if you wish to explore Big island

    Taito, 3 night romance trip, Apr. 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great service and lots of comfort at Hilo Hawaiian

    Our stay at Hilo Hawaiian was great. I booked a Superior Ocean View room in advance, and upon arrival was given a room on the 3rd floor. Unfortunately it looked out over the rusted metal roof which for some reason really bothered my and my son (the trip was a present for his 18th birthday). I immediately went to Reception to ask for another room and Milton was very sympathetic even though I had the room I paid for. He found a new room on the 8th floor with an Ocean view and a little balcony and my son and I had the best stay there. I find that kind of service to be invaluable and worth going back for. The room was large, comfortable and clean. The beds were comfortable. The location was terrific.

    Katherine, 3 night family trip, Dec. 31, 2018

    Verified Hotels.com guest review

See all 1,108 reviews