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Castle Hilo Hawaiian Hotel

Photo gallery for Castle Hilo Hawaiian Hotel

Terrace/patio
Outdoor pool
Desk, laptop workspace, iron/ironing board, cots/infant beds
View from room
Suite, 1 Bedroom, Ocean View | Living area | 32-inch flat-screen TV with cable channels, TV

Overview of Castle Hilo Hawaiian Hotel

Castle Hilo Hawaiian Hotel

3.5 star property
Bayfront hotel in Keaukaha with outdoor pool and restaurant

8.4/10 Very good

1,031 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
The price is AU$345
Price available on 29/1/2023
Map
71 Banyan Dr, Hilo, HI, 96720

Room options

About this area

What's nearby

  • In Keaukaha

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • The Hilo Bay Cafe - 9 min walk
  • Ponds - 10 min walk
  • Ken's House of Pancakes - 11 min walk
  • Sombat's Fresh Thai Cuisine - 11 min walk
  • Hilo Burger Joint - 3 min drive

About this property

Castle Hilo Hawaiian Hotel

A great choice for a stay in Hilo, Castle Hilo Hawaiian Hotel is only 3.5 mi (5.7 km) from the airport. Guests can take a dip in the outdoor pool or grab a bite to eat at WSW The Steakhouse, which serves breakfast and dinner. A bar/lounge, a fitness centre and a terrace are other highlights. Fellow travellers like the helpful staff and central location.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 286 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 18 holes of golf
  • An outdoor pool

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking

Languages

  • English

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Dining

WSW The Steakhouse – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge – This café only serves light fare. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 29.49 per accommodation, per night
  • Resort fee inclusions:
    • Fitness centre access
    • Newspaper
    • Phone calls (may be limited)
    • In-room coffee
    • Parking
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 7 and USD 25 per person (approximately)

Children & extra beds

  • Cots/infant beds are available for an extra charge
  • Rollaway beds are available for USD 30.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

State tax ID – GE-189-318-3488-01

Also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Does Castle Hilo Hawaiian Hotel offer free cancellation for a full refund?
Yes, Castle Hilo Hawaiian Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Castle Hilo Hawaiian Hotel?
As of 27 Jan 2023, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on 29 Jan 2023 start from AU$345, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Castle Hilo Hawaiian Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Castle Hilo Hawaiian Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Castle Hilo Hawaiian Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Castle Hilo Hawaiian Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Castle Hilo Hawaiian Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Castle Hilo Hawaiian Hotel and nearby?
Have fun with activities such as hiking, kayaking and mountain biking, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and a garden.
Are there restaurants at or near Castle Hilo Hawaiian Hotel?
Yes, there's an on-site restaurant, WSW The Steakhouse. Nearby restaurants include The Hilo Bay Cafe (9-min walk), Ponds (10-min walk) and Ken's House of Pancakes (11-min walk).
What's the area around Castle Hilo Hawaiian Hotel like?
Castle Hilo Hawaiian Hotel is in Keaukaha, a short 7-minute drive from Hilo, HI (ITO-Hilo Intl.) and 6 minutes' walk from Liliuokalani Park and Gardens. Travellers recommend the hotel for its central location.

Reviews

8.4

Very good

8.5/10

Cleanliness

8.7/10

Staff & service

7.8/10

Amenities

8.1/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Loved it
Sandi j, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Mahala, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bing, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Celeste, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Find Another Option
We were very disappointed in this property. First, it’s in a bit of a shady part of town with vacant, burnt out properties right next door and down the bay. There was a beautiful Japanese Garden next door but wouldn’t feel comfortable walking to restaurants, etc in the area. We arrived about 90 minutes after check in time only to be told our room wasn’t ready and they had no timeline as to when it would be ready. They also charged us a resort fee, but were unable to tell us what amenities this fee covered. Just, “we always charge this”. It sure wasn’t anything poolside. Basic pool, no umbrellas or tables. Speaking of the pool, getting towels for the pool is a time consuming, guest unfriendly adventure. Definitely not worth the hassle (and the threats) about “we’ll charge you $50 for these two cards if you don’t jump through all our hoops and find the hidden housekeeping department in the basement with no directional signs to find it”. We booked this property for our final days thinking we’d have a relaxing resort experience, but this property in no way met our expectations of relaxing or resort.
Pam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel
Awesome hotel, great view, excellent restaurant
Rolf, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was good. Good location
Arthur, 1-night trip with friends
Verified Travelocity guest review

10/10 Exceptional

Arthur, 1-night trip
Verified Travelocity guest review

8/10 Very good

Nice staff
YANLI, 1-night trip
Verified Expedia guest review