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All properties in Hilo, Hawaii, United States of America
1 room, 2 adults

Castle Hilo Hawaiian Hotel

3.5-star3.5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Fridge
71 Banyan Dr, Hilo, HI, 96720, United States of America

Bayfront hotel with outdoor pool, near Port of Hilo
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Fridge
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Great location, quiet and peaceful, friendly staff.Mar. 17, 2020
  • well located for our purposes but is 30 minute walk into town; spacious room, nice firm…Jan. 31, 2020

Castle Hilo Hawaiian Hotel

from A$194
  • Standard Room, Garden View
  • Suite, 1 Bedroom, Garden View
  • Junior Suite
  • Deluxe Room, Ocean View
  • Superior Room, Ocean View
  • Suite, 1 Bedroom, Ocean View

What’s around Castle Hilo Hawaiian Hotel

Landmarks

  • Port of Hilo - 25 min walk
  • Hamakua Coast - 1 min walk
  • Hamakua Heritage Corridor - 1 min walk
  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Hilo Art Museum - 16 min walk
  • Bayfront Park - 18 min walk

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

At a glance

Key facts

Hotel size

  • This hotel has 286 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival. Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning September 1, travelers who have proof of a negative COVID-19 test taken within 72 hours of arrival are exempt.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
Things to do
  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Fridge
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Queens Court Restaurant - This restaurant serves breakfast and dinner.

ICafe/Waioli Lounge - This restaurant serves light fare only. Happy hour is offered. Open daily.

Castle Hilo Hawaiian Hotel’s small print

Also known as

  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hotel
  • Castle Hilo Hawaiian Hotel Hotel Hilo
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii

Policies

State tax ID - GE-189-318-3488-01

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 28.67 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Newspaper
  • Phone calls (may be limited)
  • In-room coffee
  • Parking
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Rollaway beds are available for USD 30.0 per day

Buffet breakfast is offered for an extra charge of USD 26 for adults and USD 16 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Castle Hilo Hawaiian Hotel

  • Does Castle Hilo Hawaiian Hotel offer free cancellation for a full refund?
    Yes, Castle Hilo Hawaiian Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Castle Hilo Hawaiian Hotel?
    Yes, there's free self parking.
  • Is there a pool at Castle Hilo Hawaiian Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Castle Hilo Hawaiian Hotel?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Castle Hilo Hawaiian Hotel?
    You can check in from 3:00 PM to anytime. Check-out time is noon.
  • Are there restaurants at or near Castle Hilo Hawaiian Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include The Hilo Bay Cafe (9-min walk), Coconut Grill (9-min walk), and Suisan (10-min walk).

Recent reviews

Very good 8.4 From 1,424 reviews

Very good 8.0
Why Not Me?
All good.....except as a single traveler I get the worst room. My room was one of 10 that did not have a balcony. 90 rooms had a balcony......why not me????
Larry, au2 night trip
Very good 8.0
Nice hotel
Clean comfortable and spacious accommodation. Only complaint would be noisy air conditioning.
Bettina, au1 night family trip
Exceptional 10.0
Loved it !!!
I was tossing between Kona and Hilo for a staging base to explore the Volcano national park and the Big island and finally decided to cancel me accommodation in KONA and I did not regret it ...Great location.i had an ocean view room and it was super !!!.Room always clean and great service..Hotel has an in-house restaurant and if you're couldn't be bothered after a big day out then the buffet ďinner may well be your call.Car parking is free .I recommend car hire if you wish to explore Big island
Taito, au3 night romance trip
Exceptional 10.0
Great service and lots of comfort at Hilo Hawaiian
Our stay at Hilo Hawaiian was great. I booked a Superior Ocean View room in advance, and upon arrival was given a room on the 3rd floor. Unfortunately it looked out over the rusted metal roof which for some reason really bothered my and my son (the trip was a present for his 18th birthday). I immediately went to Reception to ask for another room and Milton was very sympathetic even though I had the room I paid for. He found a new room on the 8th floor with an Ocean view and a little balcony and my son and I had the best stay there. I find that kind of service to be invaluable and worth going back for. The room was large, comfortable and clean. The beds were comfortable. The location was terrific.
Katherine, au3 night family trip
Exceptional 10.0
Spacious room
Good location, spacious room with good views and free undercover parking
Garry, au1 night romance trip
Exceptional 10.0
Was excellent!
Sal, us5 night trip
Very good 8.0
Nice hotel
Location great Room clean Beds confortable Few interactions with staff because we were visiting family in hilo
ca3 night family trip
Exceptional 10.0
Very nice hotel in a beautiful location.
don, us4 night trip
Exceptional 10.0
Excellent hotel
John, us1 night trip
Exceptional 10.0
beautiful view and great location
service was good, we were upgraded to see view room. it is beautiful. and the hotel is close to airport and downtown area, very convenient. There is a near $30 resort fee however.
YUE, us2 night trip with friends

Castle Hilo Hawaiian Hotel

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