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All properties in Frankfurt, Hessen, Germany
1 room, 2 adults

Steigenberger Frankfurter Hof

5-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
Am Kaiserplatz, Bethmannstraße 33, Frankfurt, HE, 60311, Germany

Luxury hotel with 3 restaurants, near Romerberg
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Germany may have travel restrictions in place due to COVID-19. Find out more

  • Disappointed that a five star hotel of this quality is still using toiletries in all its…Dec. 26, 2019
  • As a 5-star hotel, I expected impeccable personal service. This hotel really falls down…Jan. 14, 2019

Steigenberger Frankfurter Hof

from A$284
  • Superior Room
  • Junior Suite
  • Deluxe Double Room
  • Executive Suite, 1 Double Bed
  • Studio Suite, 1 King Bed
  • Deluxe Room (Grand)
  • Presidential Suite
  • Superior Room

What’s around Steigenberger Frankfurter Hof

Landmarks

  • In Innenstadt
  • Romerberg - 7 min walk
  • Alte Oper - 10 min walk
  • Frankfurt Trade Fair - 19 min walk
  • Maintower - 5 min walk
  • Zeil Shopping District - 5 min walk
  • Römer - 7 min walk
  • Frankfurt Cathedral - 10 min walk

Getting around

  • Frankfurt Intl. Airport (FRA) - 23 min drive
  • Mainz (QFZ-Mainz Finthen) - 36 min drive
  • Frankfurt (Main) Central Station - 10 min walk
  • Frankfurt (Main) Ost Station - 4 min drive
  • Frankfurt am Main West Station - 5 min drive
  • Willy Brandt Platz U-Bahn - 3 min walk
  • Frankfurt (M) Hauptwache Station - 7 min walk
  • Dom-Romer U-Bahn - 9 min walk

At a glance

Key facts

Hotel size

  • This hotel has 303 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Germany may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 2 coffee shops/cafés
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 13735
  • Conference space size (meters) - 1276
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1872
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Arabic
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • Turkish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate sitting area
Freshen up
  • Deep soaking bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

THE SPA Frankfurter Hof has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Restaurant Français - This restaurant specializes in French cuisine and serves lunch and dinner. 1-star Michelin rating. Open select days.

Oscar's - This brasserie specializes in international cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Autorenbar - This bar serves light fare only.

Steigenberger Frankfurter Hof’s small print

Also known as

  • Steigenberger Frankfurter Hof Hotel
  • Steigenberger Frankfurter Hof Hotel Frankfurt
  • Steigenberger Frankfurter Hof Hotel
  • Steigenberger Frankfurter Hof Hotel
  • Steigenberger Frankfurter Hof Frankfurt
  • Steigenberger Frankfurter Hof Hotel Frankfurt
  • Steigenberger Hof Hotel
  • Steigenberger Frankfurter Hof
  • Steigenberger Hof
  • Steigenberger Frankfurter Hof
  • Steigenberger Hof
  • Steigenberger Hof Hotel
  • Steigenberger Hof Hotel Frankfurter
  • Steigenberger Frankfurter Hof Frankfurt

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

The property affirms that it adheres to the guide to reopening vacation rentals (DTV & DFV - Germany) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 2.00 per person, per night

Deposit: EUR 100.00 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking is available nearby and costs EUR 25 per day

Rollaway beds are available for EUR 90.0 per night

Full breakfast is offered for an extra charge of EUR 38 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Steigenberger Frankfurter Hof

  • Does Steigenberger Frankfurter Hof offer free cancellation for a full refund?
    Yes, Steigenberger Frankfurter Hof does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Steigenberger Frankfurter Hof?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Steigenberger Frankfurter Hof?
    Sorry, there's no onsite parking at Steigenberger Frankfurter Hof.
  • Are pets allowed at Steigenberger Frankfurter Hof?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Steigenberger Frankfurter Hof?
    You can check in from 2:00 PM to anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Are there restaurants at or near Steigenberger Frankfurter Hof?
    Yes, there are 3 onsite restaurants, featuring alfresco dining and French cuisine. Nearby restaurants include Klosterhof (3-min walk), Heimat (4-min walk), and Taj tandoori (4-min walk).
  • Is there an onsite casino at Steigenberger Frankfurter Hof?
    No, this hotel doesn't have a casino, but Casino Bad Homburg (17-min drive) is nearby.

Recent reviews

Superb 9.0 From 608 reviews

Good 6.0
Too hot in room Poor air quality
Video movies too expensive and old movie range @$20 Euro it should be free given normal tv only have business or CNN for a 5 Star hotel I would have expected better
au1 night trip
Exceptional 10.0
Love this hotel
We really love this hotel. Pity that we didn't stay long enough in Frankfurt to enjoy this hotel thoroughly. Everything about this hotel was great, no complain whatsoever. The service is exceptional, breakfast is great. We will definitely come back if we visit Frankfurt again.
Hien, au2 night romance trip
Fair 4.0
Disappointing
The hotel itself as well as the room were nice but the service was terrible and spoilt our stay. There were a number of issues: - lead to a dirty table when we went for a drink. My wife had to ask twice to get it wiped down. The simple drink order itself took so long to arrive (over half an hour) that we almost left. - No concierge available when we wanted to discuss the bar issues and talk about services at the spa. - no response to a letter we lodged to the manager the following morning. - After returning from a day trip at around 5pm we found that our room hadn’t been serviced (the turndown service was doing the rounds). Housekeeping management was pretty rude about it. One of the workers was apologetic but the guy in charge should’ve been the one apologizing. Had to mooch around in town while we were waiting. You should be able to expect a high level of service when paying the sorts of rates charged and they did not deliver (didn’t hold a candle to the hotel we stayed at in Singapore). There were apologies on checkout but this was all after the fact. We were given a partial credit on a meal but in my haste to get out didn’t notice an Expedia credit that hadn’t been applied. Had to sort that out by email afterwards.
Anthony, au2 night trip
Exceptional 10.0
The food was really good. At the end we just ate all our meals in the hotel.
Mounia, us2 night family trip
Good 6.0
Very expensive breakfast unbelievable not a big deal
ken, ca4 night business trip
Very good 8.0
Nice hotel. Professional staff. Perfect for business trips
gb2 night business trip
Exceptional 10.0
Great location
Antria, ie3 night trip
Very good 8.0
Beautifully hotel in a great location. No vip perks or acknowledgment though.
us1 night romance trip
Exceptional 10.0
Perfect
Amazing.
LUIZ ANTONIO, us1 night business trip
Good 6.0
Stayed in better
Doesn't live up to its price or star rating . Good location and friendly staff . The. Communal areas set an expectation that the bedrooms fail to meet. The rooms are small, dated and in ours the heating was faulty. The taps are automatic and switch off quickly. The standard rooms lacks basic tea making facilities. There are not enough lifts for the number of guests. I have stayed in other hotels in Frankfurt of a similar cost and cheaper that outshine this hotel. I have also stayed at other steigenberger hotels and this one lets the brand down
gb2 night family trip

Steigenberger Frankfurter Hof

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