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1 room, 2 adults

Grand Hyatt Melbourne

5-star5 stars
123 Collins Street, Melbourne, VIC, 3000, Australia

Luxury hotel with spa, near Federation Square
  • Free Internet
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Wellness
Great wellness & sports facilities
Service
Fantastic service
Value
Fairly good value for money

Grand Hyatt Melbourne

from A$269
  • Room, 1 King Bed, River View
  • Room, 2 Single Beds, River View
  • Club Room, 1 King Bed
  • Grand Suite, 1 King Bed
  • Room, 1 King Bed
  • Room, 1 King Bed (Spa)
  • Room, 2 Single Beds
  • Deluxe Room, 1 King Bed
  • Club Room, 2 Single Beds
  • Deluxe Room, 1 King Bed (Club Access)
  • Club Room, 1 King Bed, River View
  • Club Room, 2 Single Beds, River View
  • Diplomatic Suite
  • Room, 1 King Bed, City View

What’s around Grand Hyatt Melbourne

Landmarks

  • In Melbourne Central Business District
  • Federation Square - 5 min walk
  • Her Majesty's Theatre - 7 min walk
  • Bourke Street Mall - 8 min walk
  • Princess Theatre - 9 min walk
  • Melbourne Arts Centre - 11 min walk
  • Melbourne Central - 12 min walk
  • Eureka Tower - 13 min walk

Getting around

  • Melbourne, VIC (MEL-Tullamarine) - 32 min drive
  • Melbourne, VIC (MEB-Essendon) - 27 min drive
  • Melbourne, VIC (AVV-Avalon) - 50 min drive
  • Flinders Street Station - 8 min walk
  • Southern Cross Station - 21 min walk
  • Spotswood Station - 19 min drive
  • Parliament Station - 8 min walk
  • Melbourne Central Station - 13 min walk
  • Jolimont Station - 17 min walk

At a glance

Key facts

Hotel size

  • This hotel has 550 rooms
  • This hotel is arranged over 33 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free wired Internet access in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
Working away
  • 24-hour business centre
  • Number of meeting rooms - 15
  • Conference space
  • Conference space size (feet) - 9688
  • Conference space size (meters) - 900
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1986
  • Lift
  • Safe-deposit box at front desk
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Italian
  • Korean
  • Russian
  • Spanish
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

City Club has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Collins Kitchen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Ru-Co Bar - This cocktail bar serves light fare only. Happy hour is offered. Open select days.

Lobby Lounge & Bistro Bar - Onsite bistro. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Grand Hyatt Melbourne’s small print

Also known as

  • Grand Hyatt Melbourne Hotel
  • Grand Hyatt Melbourne Hotel Melbourne
  • Grand Hyatt Hotel
  • Grand Hyatt Melbourne
  • Grand Hyatt
  • Melbourne Grand Hyatt
  • Melbourne Hyatt
  • Hyatt Melbourne
  • Grand Hyatt Melbourne Hotel Melbourne
  • Grand Hyatt Melbourne Melbourne

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Credit card charges are subject to an extra charge

Valet parking costs AUD 55.00 per night with in/out privileges

Rollaway beds are available for AUD 60 per day

Buffet breakfast is offered for an extra charge of AUD 45 per person (approximately)

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.0 From 659 reviews

Good 6.0
We loved the comfort of the room, the helpfulness if the staff and the ambiance of the hotel .However, as soon as we tried to go to sleep we became aware of the plumbing network . As soon as anyone turned on a tap in a neighbouring room, the whole plumbing network shuddered it was extremely loud. From six o clock in the morning we felt we were standing in other bathrooms listening to showers and sinks being turned on and off. This was extremely frustrating given the cost of the room ( room1204). As we were only staying one night, there was no point in asking to switch rooms at that stage. We were celebrating a special occasion and had treated ourselves to a top notch hotel, which it was in ever other way. This was such a bizarre issue, I wonder if other guests have had the same problem. The room was so soundproof in every other way that prior to the pluming noises I had remarked how good it was not to hear any corridor noises. I felt disappointed to have my sleep so disturbed.
J., au1 night trip
Poor 2.0
I booked the room for 2 people which means I paid for 2 but toothbrush and toothpaste were prepared for just one person. It looked like no one really care about customer. A scale in the room was broken. A phone was also broken. The worst part was an iron. The iron had a stain on it and left a black stain on my shirt and it became a permanent stain. I called a housekeeping to explain the situation and request a new iron but couldn’t get it for an hour. I had to call 3 times because first two calls were ignored. I finally got the iron at 1am in the morning after a proper complaint about all problems in the room and services I’ve experienced for the first night to the manager and during a phone conversation the phone was broken!!! I couldn’t believe it is the service I have to expect from Grand Hyatt. It was the worst stay I’ve ever had. My shirt had a stain because of the iron in the room(I have a photo of the iron) but no one contact me to figure this issue out until the last night. (I stayed 3nights) I had to call them again.. what a service.. hopeless.. This will be the service you have to expect from Grand Hyatt. So be prepared if you want to stay here.
au3 night trip
Exceptional 10.0
Simply the best!
First time in Melbourne and don't think I could have picked a better hotel. Everything was top notch from the moment I stepped inside. Lovely holiday decorations and everything was immaculately clean. Thank you to Pia at the front desk for making me feel so welcomed and providing tips about the surrounding area. The room I had was gorgeous and had fantastic views of the city. Any amenity you could think of was already in the room. Nice big comfy bed, robes and slippers, fantastic array of toiletries in the gorgeous bathroom. I wish I could live here haha. I also picked this hotel based on location to sights/attractions and for me was able to cover a lot just by walking, though there are plenty of transportation options available. Highly recommend and hope I can come back again soon.
Elizabeth, us2 night trip
Exceptional 10.0
Loved it!!!
We booked into another hotel at first thinking it was a 5 star hotel to quickly find out that it was not. We then cancelled that booking and booked into the Grand Hyatt and could not have been happier. The staff and service was excellent as was the room and the level of comfort and cleanliness. I even enjoyed having a drink in the wine glass that was crystal. The hotel was very conveniently located in the heart of Melbourne CBD but still afforded a level of privacy. Room service was great and what I expected. The only negatives were the fact that the pool was not up to the standard we would have expected for a 5 star hotel, also the pool was not condusive to children as the shallowest end was 1.4m. The only other negative was that we were seated at a booth for the breakfast buffet, my children found it hard to sit comfortably and eat as the seats has sunk in and made then to low for the table. Both my husband and I also found the seating un-comfortable and to low for eating.
auOther trip
Exceptional 10.0
Exceptional, elegant and extremely comfortable.
On our arrival we were greeted at the front desk by friendly, welcoming staff that assured us that they would be available to assist us with anything we desired during our stay. All costs and services were clearly explained to us before we were directed to our room. The room was beautifully laid out with quality complimentary bathroom/grooming products for our use. In addition to the usual booklets detailing hotel services/facilities and nearby food and entertainment, a list was included of all items in the room that were complimentary, all that could be borrowed and all that were for purchase. This was very much appreciated as it is often unclear. Our bedding was so comfortable and we slept so well that we are now looking at purchasing some of the pillows etc - like sleeping on a cloud. Location of the hotel was perfect with everything in the cbd accessible by walking or tram. Exception accommodation and service. Highly recommended. We will be back. Thankyou.
auOther trip

Grand Hyatt Melbourne

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