We stayed at this hotel for 4 days (as part of our 3-week trip to Japan). Check-in was fast and easy and the associates at the front desk were friendly and polite. We do not speak Japanese, but this was not an issue. The hotel is within walking distance to Kyoto station, convenience stores, restaurants and shops, which was very convenient. The hotel lobby was beautiful, but the room itself was incredibly small (even smaller than the hotels we stayed at in Tokyo) and was not in the best condition (musty smell in room/hallways, a layer of dust on the carpet under the bed which I assume had never been vacuumed because of the low height of the bed, scratches/stains on the walls, etc.). Our hotel room was adjacent to a highway on-ramp, so it was difficult to sleep at night. I would not recommend this hotel.