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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with pool bar, near Cruise Ship Terminal
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Junior Suite Hacienda Pool View
Junior Suite Hacienda Swim Out
Property entrance
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • WiFi in the lobby
  • 24-hour fitness centre
  • Valet parking
  • Pool bar
  • 24-hour room service
  • 2 coffee shops/cafes
  • Spa services
Feel at home
  • Private bathroom
  • Premium TV channels
  • Garden
  • Furnished balcony
  • Daily housekeeping
  • Espresso maker
The price is AU$477
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Espresso maker
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Espresso maker
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Espresso maker
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Espresso maker
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Espresso maker
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Espresso maker
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Espresso maker
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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The price is AU$341
includes taxes & fees
1 Dec - 2 Dec
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About the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Puerto Mágico - 8 min walk - 0.7 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • Malecon - 5 min drive - 4.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

The Hacienda at Krystal Grand Puerto Vallarta is a great choice for your beach stay in Puerto Vallarta. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in massages, facials and body scrubs. Talvera, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive hotel include 4 bars/lounges, a rooftop terrace and a poolside bar. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

Hotel size

  • 192 rooms

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 13
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas*
  • Wired internet access in rooms*

Parking

  • On-site valet parking (MXN 55 per night)

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • 2 outdoor pools
  • Spa services
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Wired Internet (surcharge)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Talvera – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in public areas for MXN 190.00 per day (rates may vary)
  • Wired internet access is available in guestrooms for MXN 190.00 per day (rates may vary)

Parking

  • Valet parking costs MXN 55 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta offer free cancellation for a full refund?
Yes, The Hacienda at Krystal Grand Puerto Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Hacienda at Krystal Grand Puerto Vallarta?
Yes, there are 2 outdoor pools.
Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta?
Sorry, pets aren't allowed.
Is parking offered on site at The Hacienda at Krystal Grand Puerto Vallarta?
Yes. Valet parking costs MXN 55 per night.
What are the check-in and check-out times at The Hacienda at Krystal Grand Puerto Vallarta?
You can check in starting at 4:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at The Hacienda at Krystal Grand Puerto Vallarta?
No, this hotel doesn't have a casino, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.
What is there to do at The Hacienda at Krystal Grand Puerto Vallarta and nearby?
The Hacienda at Krystal Grand Puerto Vallarta has 2 outdoor pools, 4 bars and a 24-hour fitness centre, as well as spa services and a garden.
Are there restaurants at or near The Hacienda at Krystal Grand Puerto Vallarta?
Yes, there are 7 on-site restaurants, featuring international cuisine.
Does The Hacienda at Krystal Grand Puerto Vallarta have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Hacienda at Krystal Grand Puerto Vallarta like?
The Hacienda at Krystal Grand Puerto Vallarta is a short 10-minute walk from Cruise Ship Terminal and 11 minutes' walk from La Isla. Travellers say that the hotel is in a great location.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Fair

Lawrence, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Juan, 3-night trip
Verified Expedia guest review

6/10 Good

The rooms are beautiful although the air conditioner in our room was broken and staff never responded to calls to repair it. The property itself is beautiful. Unfortunately the place is priced for the 18-20 something market so there is more of a young party atmosphere with many folks drunk and wearing their shirts and clothes in the pool. I’m not one for swimming in a wash basin. It is not your typical all inclusive in the sense that the restaurants close early and for some reason, check-in is at 4 pm and reservations for the a la carte restaurants close at 3 pm. So if you are staying for one night you are forced to eat in the buffet which have very limited options. There is a sushi restaurant open round the clock and the sushi there was actually decent although we found ourselves surrounded by drunk kids which was not the ideal atmosphere. The resort was not bad but it just was not geared to our mid 30 age bracket and the food quality and choices are significantly less than other area resorts with the same ratings.
Barry, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Liz Fernanda, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed our stay very much. Our swimout pool and Hacienda suite were kept well stoked and cleaned. Staff bussled around replacing drinks and cleaning tables. We were continually offered refills and checked on. The Omlete station at El Buffet was amazing and the steakhouse sinner was out favorite. We had an amazing time. Some staff found out it was our anniversary and we had champagne, and special desserts prepared for us at dinner and again later at the bar. The staff was fun and respectful. The AC and bottled water in the rooms were very refreshing. We would absolutely go back. Salud to Carlos, Wencesloa, and Brandon for making our trip extra special!
Diedre Lynn, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Claudia, 3-night trip
Verified Expedia guest review

8/10 Very good

Needs more dinning options and maybe a small portion menu for dinner , due to people who have diabetes or any weight loss procedures. Also fresh fish on the menu would be excellent versus farm raised tilapia fish . Due to being next to the ocean. Needs to have an ice maker / bucket for guests use .
Jennifer, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Terrible experience! No AC in the room! Pool was terrible! Bugs in the room! Food was terrible! Very dirty room! Buffet was dirty! Restaurants are low level! They were all full!
Sahar, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Silvia, 3-night trip
Verified Expedia guest review

2/10 Poor

AC did not work in none of the swim outs so I was told after ours was not working. They moved us to the hotel next door with a swim out but nothing as nice as the hacienda this other hotel was noisy the swim out was dirty and shallow. Ever since the name change from Hitlton to grand Krystal this place is going down hill fast
Esteban, 4-night trip
Verified Orbitz guest review

6/10 Good

The property is very pretty and the rooms are very nice however that’s all the good I could say, the food is very mediocre only breakfast was good. The concierge staff is weird, staff at breakfast and around the pool were the best. The worst were the mosquitoes I’ve never been to a resort with so many mosquitoes, my partner got bit at least 25 times. Do note; there are raccoons at night.
Nathalia, 3-night romance trip
Verified Expedia guest review

6/10 Good

Kevin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Decor and staff were amazing the downside was the pool times closing early. Some of the food buffet was not it. But overall a great vacation
Manuel A, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

An amazing experience
It was amazing. Everyone was so nice and the food was amazing. Will definitely come back to this hotel.
Natalie, 4-night trip
Verified Hotels.com guest review

6/10 Good

It says on here there are 7 restaurants BUT The restaurants were not open everyday making it very difficult to find food on the property. We had to wait over an hour for dinner bc it was the only thing open besides the mediocre buffet. I would not recommend this resort if you are looking for a large variety of good food and drinks.
Hallie, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

Sewer
Service sucked. Most staff not friendly Bathroom smelled like a sewer. Needs new toilet.
David, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Jose, 3-night trip
Verified Expedia guest review

8/10 Very good

Only negatives i have for the property is that our bed was way too hard for my tastes. And that breakfest buffet on the adult only side was not open so we had to deal with kids first thing inbthe morning. Other then those two the resort was phenomenal.
Douglas, 3-night romance trip
Verified Expedia guest review

6/10 Good

The staff here was fantastic however they say adults only side, which I paid for, and they allow kids to come from the other side of the property and eat, and there were crying kids when I was at the bar, which I paid for adult only if it’s adult, only they should not allow the kids from the other side of the property to come over that side and every day there were kids there Room with its own pool, but the light did not work. I had a bathtub and the hot water did not work and when I complained to the hotel, they did not adjust my rate or compensate me in anyway.
Thomas, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hacienda was so nice and updated, staff was incredible! Every time we come back to our room , it was freshly cleaned. Wish there was more of a nightlife but overall, our experience was amazing. It was a bonus as well that we had access to its sister resort that has a connecting bridge ! Overall very satisfied.
Roberto, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

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Jermaine, 4-night trip
Verified Expedia guest review

8/10 Very good

Really clean property, really friendly and attentive and staff. Sales staff (for Krystal Rewards) were REALLY pushy, which was annoying. Perhaps it's because we went towards the end of busy season/beginning of the off season, but there were 2 of 7 nights that all property restaurants were closed, many nights only one restaurant was open. We were able to enjoy the great breakfast buffet on the Hacienda side only once before it was closed for the duration of our stay. On 2 occasions, we weren't given any options other than eating on the beach one night and eating in a banquet room setting on another. Also, because of the reduced restaurant availability and difficulties actually getting a table at a reasonable hour, we were only able to experience 1 of several restaurants on the property. Overall the food was really good though (except for the beach day, where it was not good at all). When you pay to stay in an adults only resort, but are forced to eat with families and young children, you should no longer be paying a premium for the private, adults only experience.
Clare, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Great place great staff clean
Daniel Jay, 4-night trip
Verified Expedia guest review

4/10 Fair

Hannnah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great place
Tania, 5-night family trip
Verified Expedia guest review