2/10 Poor
28 Dec 2024
Bed bugs everywhere
Bed bugs all over the bed, not just a few the bed was covered. They moved me to 4 different rooms all had bed bugs in 1 or both beds. I got this hotel to spend Christmas with my kids as my current living situation I can't have them over night I got a hotel, and it was ruined by all the bed bugs. It was nasty I was just laying on the bed about 10 mins after just in and they were crawling on me. I ripped cover off the bed to see 30-50 bugs crawling around every where. They moved me into another room which has the same problem and the process repeated 2 other times all 4 rooms had bed bugs. 1 room at your propertie with bedbugs is horrible enough but to have 4 rooms. This ruined our 2024 Christmas and they refuse any type of refund. I have videos and photos but this hotel.com app is messing up it won't allow me to upload the photos there was big bed bugs little ones tiny babies big ones all running all over the beds absolutely disgusting
Nicholas
Nicholas, 2-night family trip
Verified Hotels.com guest review