When visiting Chengdu, Ascott Raffles City Chengdu is a great choice to consider. Guests can relax at the sauna, work out at the fitness centre or grab a bite to eat at the restaurant. Other features include an indoor pool, a steam room and a terrace. Public transportation is only a short walk: Nijiaqiao Station is 6 minutes and Tongzilin Station is 8 minutes.
Languages
Chinese (Mandarin), English, Japanese
At a glance
Hotel size
298 rooms
Arriving/Leaving
Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
On-site garage
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
Restaurant
Room service (limited hours)
Travelling with children
Children stay for free (see details)
What to do
Fitness classes
Working away
Business centre
Meeting rooms
Conference space
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Pool loungers
Facilities
Safe-deposit box at front desk
Terrace
Library
Fitness centre
An indoor pool
Sauna
Steam room
Banquet hall
Accessibility
Wheelchair-accessible bathroom dressing table
Lift
Wheelchair-accessible
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Handrails in stairwells
Lowered locks/deadbolt
Lever door handles
Wheelchair-width doorways
Well-lit path to entrance
Room amenities
Be entertained
DVD player
Television
Satellite TV channels
Home comfort
Air conditioning
Electric kettle
Dressing gowns and slippers
Iron/ironing board (on request)
Window screens
Sleep well
Blackout curtains
Soundproofed rooms
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Partially open bathroom
Shower only
Designer toiletries
Hairdryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi and wired internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 91 per person
Children & extra beds
Rollaway beds are available for CNY 238 per night
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Also known as
Ascott Raffles Aparthotel City Chengdu
Ascott Raffles City Chengdu
Ascott Raffles City Chengdu Aparthotel
Ascott Raffles City Chengdu Hotel
Ascott Raffles City Chengdu Hotel
Ascott Raffles City Chengdu Chengdu
Ascott Raffles City Chengdu Hotel Chengdu
Frequently asked questions
Does Ascott Raffles City Chengdu offer free cancellation for a full refund?
Yes, Ascott Raffles City Chengdu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ascott Raffles City Chengdu?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Ascott Raffles City Chengdu?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Ascott Raffles City Chengdu?
Yes, there's free self parking.
What are the check-in and check-out times at Ascott Raffles City Chengdu?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at Ascott Raffles City Chengdu and nearby?
On-site recreation at Ascott Raffles City Chengdu includes fitness classes. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a steam room.
Are there restaurants at or near Ascott Raffles City Chengdu?
Yes, there's an on-site restaurant.
What's the area around Ascott Raffles City Chengdu like?
Ascott Raffles City Chengdu is a short 6-minute walk from Nijiaqiao Station and 11 minutes' walk from Chengdu United States Consulate.
Ascott Raffles City Chengdu Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
9.6/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
4 Jan 2025
ChihYun
ChihYun, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Dec 2024
Fantastic accommodation!! Perfect for a group of 3/4
Karen
Karen, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
2 Nov 2024
Disaster room management and stuffy rooms
Very poor arrival experience. Due to flight delay, we arrived a day late. We did the right thing and called the hotel that we will be check in a day late, which they acknowledged. Upon arriving, we were told that our room (3 bedrooms) was no longer available and that we had to stay in two separate rooms and then move to a 3 bedroom suite a day later. Further, they told us that our room was considered cancelled! I have paid in full in advance therefore the hotel should have hold the room for us. At no point did we mention we want to cancel our room. It was 11pm and we travelled with two young children and exhausted. It took them almost half and hour to get someone senior to sort out a 3 bedroom for us. The front desk seems to be run by students who had no initiatives, no customer service skills and like robots. Highly disappointing and infuriating situation. In addition, the air conditioning in our room was almost non existence. The AC unit was just blowing the same air out of the vents, which were very noisy and we never had a decent night of sleep. An experience that I would rather forget. Never this hotel again.
John
John, 6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Oct 2024
Great location although there is a lot of construction in the area. No noise from it but a bit inconvenient to move around it. Buffet breakfast was fantastic. Enjoyed the pool, sauna and steam room. Overall a very pleasant stay.
Susan
Susan, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Sept 2024
Steve
Steve, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 Sept 2024
Convenience to shopping and food
Rachael
Rachael, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Sept 2024
Very nice hotel built on top of shopping mall. Nice gym, pool. Shopping mall provides many food options and a giant blowup house for kids. We had three rooms for 3 days. It was a very nice stay.
Christopher
Christopher, 4-night family trip
Verified Orbitz guest review
10/10 Exceptional
14 Aug 2024
Chung Pak
Chung Pak, 2-night trip
Verified Hotels.com guest review
8/10 Very good
31 July 2024
Ching Ching
Ching Ching, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 July 2024
Hailong
Hailong, 6-night trip
Verified Expedia guest review
10/10 Exceptional
10 July 2024
Guojun
Guojun, 4-night trip
Verified Expedia guest review
10/10 Exceptional
6 July 2024
Overall the hotel itself was great! However do take note that the malls connecting doors to the hotel closes after 10pm. If it is raining, there is no sheltered walkway to the main entrance so taking a cab back when it rains is advisable!
Benjamin
Benjamin, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
30 June 2024
Guojun
Guojun, 3-night trip
Verified Expedia guest review
10/10 Exceptional
22 June 2024
Ronny
Ronny, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 June 2024
Clean, quiet, and comfortable. Great location.
Daniel
Daniel, 3-night trip
Verified Expedia guest review
8/10 Very good
25 May 2024
I had the mistaken impression that the location was central to tourist spots. There was a lot of construction work in the vicinity. The didi drivers faced difficulties finding their way in. Except for the adjoining shopping mall, did not find decent nearby shopping complex.
Victoria Suzanne
Victoria Suzanne, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 May 2024
Highly recommended
Room was decent, bed was comfortable, breakfast was quite a spread. Hotel is near to shopping mall with supermarket and plenty of F&B options. Hotel staffs were mostly polite and courteous. Overall a good stay at this hotel. Highly recommended!
Raymond
Raymond, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 May 2024
Good
Andrew
Andrew, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
24 Apr 2024
Spacious hotel room with good location
Rooms come with washing machine and detergent provided too. Breakfast had a good spray. Hotel located right above Chengdu Raffles City with no bothersome on choices of food.
Outer of the hotel/mall are having mrt construction, hence walking to mrt station can be slightly tedious but is no big fuss for such short distance.
Verified traveller
7-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Apr 2024
Nice breakfast
Poh Kean
Poh Kean, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
13 Apr 2024
Great property to stay at while in Chengdu. Close to great eating spots, within a mall, and across from the Metro. note that this building is massive. When facing the building from the metro, the entrance to this hotel is on the back side of the first building/building closest to you. If you get lost, don't worry. There are many helpful lobby attendants to help direct you to the correct area. If you enter through the mall, there will also be signs directing you to ascott raffles.
Ann
Ann, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 Apr 2024
The place is right in the middle of a shopping district. It is very convenient to go shopping, find places to eat and getting transportation.
Bob
Bob, 2-night family trip
Verified Expedia guest review
6/10 Good
22 Mar 2024
It’s value for money.
Overall, we enjoyed the stay there as the location is superb which is next to Raffles City Mall. The room is big but quite old and has a kk d of smell. However, for the price and good location, we have nothing to ask for.