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Midtown Shangri-La, Hangzhou

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near West Lake
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Midtown Shangri-La, Hangzhou

Exterior
Reception
Meeting facility
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Non-smoking
  • Pool
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
Feel at home
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Cable/satellite TV service
  • Daily housekeeping
The price is AU$230
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Lakeview Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Twin Room

Horizon Club Twin Room

Horizon Club Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Lakeview King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lakeview Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Lakeview Suite King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Premier King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Lakeview King Room

Horizon Lakeview King Room

Horizon Lakeview King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Shangri-La)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Shangri-La)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 215 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Specialty)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Specialty)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 129 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Lakeview King

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Lakeview King

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Lakeview Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Lakeview Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Pine Exploration Theme Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Pine Exploration Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Premier King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premier King

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Horizon Club Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for City Family Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

City Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Lakeview Twin

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Lakeview King

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview King

  • Sleeps 2
  • 1 King Bed

View all photos for Green Frog Theme Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Green Frog Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for B.Duck Theme Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

B.Duck Theme Room

  • Sleeps 2
  • 1 King Bed

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Pool
Spa
Airport transfer
Free parking
8.6 out of 10, Excellent, (387)
The price is AU$277
includes taxes & fees
5 Jan - 6 Jan 2025
Grand Hyatt Hangzhou
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About the area

Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Broken Bridge - 15 min walk - 1.3 km
  • Wulin Square - 17 min walk - 1.4 km
  • Hangzhou Tower Shopping Mall - 18 min walk - 1.6 km
  • Zhejiang University Yuquan Campus - 4 min drive - 4.2 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive
  • Hangzhou Station - 12 min drive
  • East Railway Station (East Square) Station - 17 min drive
  • Hangzhou East Railway Station - 18 min drive
  • Fengqi Road Station - 6 min walk
  • Longxiangqiao Station - 11 min walk
  • Wulin Square Station - 15 min walk
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪人民大会堂 - ‬5 min walk
  • ‪Sawasdee Thai Restaurant - ‬3 min walk
  • ‪Cafe Grazie - ‬2 min walk
  • ‪唛歌时尚量贩ktv武林店超市 - ‬9 min walk
  • ‪有间小厨 - ‬4 min walk

About this property

Midtown Shangri-La, Hangzhou

Midtown Shangri-La, Hangzhou offers a fantastic location, putting you a short five-minute walk from West Lake. You can visit the spa to be pampered with massages, body wraps or reflexology, and Chengzhong Bistro Chinese, one of 2 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a health club. The property is only a short walk to public transportation: Fengqi Road Station is 6 minutes and Longxiangqiao Station is 11 minutes.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 414 rooms
  • Arranged over 13 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Chengzhong Bistro Chinese – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Central Market – This café specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Midtown Brewery – This gastropub serves lunch and dinner. Open daily.
The Great Lounge – On-site lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 194 per person

Children & extra beds

  • Rollaway beds are available for CNY 350.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Frequently asked questions

Does Midtown Shangri-La, Hangzhou offer free cancellation for a full refund?
Yes, Midtown Shangri-La, Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Midtown Shangri-La, Hangzhou?
Yes, there's an indoor pool.
Are pets allowed at Midtown Shangri-La, Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Midtown Shangri-La, Hangzhou?
Yes, there's free self parking.
What are the check-in and check-out times at Midtown Shangri-La, Hangzhou?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Midtown Shangri-La, Hangzhou and nearby?
Midtown Shangri-La, Hangzhou has 2 bars and a spa, as well as an indoor pool and a steam room.
Are there restaurants at or near Midtown Shangri-La, Hangzhou?
Yes, there are 2 on-site restaurants, featuring Chinese cuisine.
What's the area around Midtown Shangri-La, Hangzhou like?
Midtown Shangri-La, Hangzhou is in Gongshu, a short 6-minute walk from Fengqi Road Station and 5 minutes' walk from West Lake.

Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

William, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

great location and facility for business travel.
Baisong, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel.
The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
Geaik Theng, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is clean with great breakfast.
Jian, 2-night trip
Verified Expedia guest review

8/10 Very good

David, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jian, 5-night trip
Verified Expedia guest review

4/10 Fair

Alan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matt, 1-night trip
Verified Hotels.com guest review

8/10 Very good

After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
Varsha, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

zhongqun, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient location and easy to walk around.
Jiewei, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly service received from Jane Zhang
Verified Expedia guest review

2/10 Poor

We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.
FENG, 3-night family trip
Verified Expedia guest review

8/10 Very good

All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.
Mo, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Stay well, comfortable, safe
ZHOU, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, friendly staffs at horizon club
Verified Travelocity guest review

10/10 Exceptional

CHEK MENG, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay.
Liked all of it, very nice place.
john, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Sally, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
Enid, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly
2-night business trip
Verified Expedia guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service and location
The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.
Wai Kuen Bonnie, 4-night romance trip
Verified Hotels.com guest review