4/10 Fair
11 Jan 2025
Horrible Holidays
This was the second year I have stayed at Naked through Christmas and New Years. The service has gone completely down in the past year, all new staff who are friendly but mostly incompetent at their job. The room’s AC was broken and the front desk staff were mostly rude and obnoxious. The servers are slow, forget orders, would charge incorrect items to my room and were found to double charge complete days of food and beverage service. Check your final bill. The amount of servers did not increase as the hotels occupancy increased and business increased closer to New Years. The staff spends more time rushing you to pay so they themselves can hangout on the property and get wasted. The rude daytime front desk attendant was drunk and asked my friends if she could put her items on our beach daybed while she swam in the ocean with her friends. The unprofessionalism of the staff was next level. I felt like the hotel was being operated by a high school students in a hospitality class. Your final grade is an F. The food was alright and the drinks are inconsistent. Stay at one of the many other options that are within the same price range during the holidays. The service off season seemed to be better.
Verified traveller
14-night trip with friends
Verified Hotels.com guest review