4/10 Fair
29 Dec 2024
Not to enter room bc of bad key system. Not fixed
The food was great, the entertainment staff and resort staff were all great, and that’s where the great stopped.
The rooms were outdated and run down. The cleanliness left a lot to be desired.
The biggest problem was our not opening. Nine different times and one day we had to get our keys, reactivate or changed. And turn out that the door lock was bad, and we were told it would be fixed within 20 minutes. 5 hours later it still wasn’t fixed and it never did get fixed. It was raining this entire day, so it wasn’t like we could go to the beach and hang out or hang at the pool while we waited. We literally sat in the chair, chairs underneath the awning, waiting for someone to get us into our room. We literally wasted a whole day, waiting to get into our room because the door did not function properly. It got to the point on the final two days that we didn’t even use our key cards. We had to leave the window unlocked and reach through and open the door handle to get in and out, because the door key card system was never changed.
I voiced my displeasure with the front desk and told them if it didn’t get rectified I would be writing this review. Well, here I am writing the review so that tells you all you need to know.
Bruce
Bruce, 3-night trip with friends
Verified Hotels.com guest review
