The Meritage Resort and Spa

4.0 star property
Family-friendly resort with 3 restaurants, near Trinitas Cellars
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Meritage Resort and Spa

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property amenity
Point of interest
Point of interest
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Spa
  • Restaurant
  • Pool
  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Electric vehicle charging point
    Electric vehicle charging point
Main amenities
  • Housekeeping once per stay
  • Winery
  • 3 restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Valet parking
Feel at home
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
The price is AU$575
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 38 of 38 rooms

Suite (Atlas Peak Two-Story Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 78 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room (Meritage Two Queen)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Vineyard)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Calistoga)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (St. Helena)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room (Meritage King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Chairman's)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
  • 120 sq m
  • Sleeps 2
  • 1 King Bed

Studio Suite (Wild Horse)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Oak Knoll)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 85 sq m
  • Sleeps 2
  • 1 King Bed

Signature Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 78 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, Accessible (Meritage King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Vineyard)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Rutherford)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
  • 83 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Reserve)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Reserve)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, Accessible (Meritage Two Queen)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room (Estate Vineyard King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Oak Knoll)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 85 sq m
  • Sleeps 2
  • 1 King Bed

Signature Suite, 2 Bedrooms (King/QQ)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 118 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms (Reserve - King/King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 118 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms (Reserve - King/QQ)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 118 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom (Reserve)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 78 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible (Reserve)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 78 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Suite, 2 Bedrooms, Pool View (King/QQ)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 118 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Signature Suite, 2 Bedrooms, Pool View (King/King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 118 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Signature Room, 1 King Bed, Accessible, Pool View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed, Pool View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Reserve)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Reserve)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Accessible (Reserve - King/King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 118 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Accessible (Reserve - King/QQ)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 118 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Grand Suite, 1 Bedroom (Cru)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 118 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom (Calistoga)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Down duvet
Blackout curtains
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
875 Bordeaux Way, Napa, CA, 94558

What's nearby

  • Napa Valley College - 4 min drive - 3.6 km
  • Bottlerock - 6 min drive - 6.2 km
  • Napa Valley Expo - 6 min drive - 6.2 km
  • Oxbow Public Market - 7 min drive - 6.8 km
  • Napa Valley Wine Train - 7 min drive - 7.0 km

Getting around

  • Concord, CA (CCR-Buchanan Field) - 39 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 64 min drive
  • Suisun-Fairfield Station - 20 min drive
  • Fairfield-Vacaville Station - 28 min drive
  • Martinez Station - 30 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪In-N-Out Burger - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Bear - ‬11 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪Applebee's Grill + Bar - ‬5 min drive

About this property

The Meritage Resort and Spa

The Meritage Resort and Spa puts you within a 10-minute drive of Napa Valley Wine Train and features a winery and a nightclub. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Olive and Hay, one of 3 restaurants, serves Italian cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 outdoor pools, a 24-hour fitness centre and a fitness centre. Fellow travellers say great things about the location.

Languages

English, Spanish

At a glance

Hotel size

  • 322 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: midnight
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • An adult aged 18 or older must assume all liability for the booking
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cots (infant beds)

Pets

  • Pets allowed (2 total, up to 36 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free wired internet access in public areas
  • Free wired internet access in rooms

Parking

  • On-site self-parking (USD 15 per night)
  • On-site valet parking (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • 2 coffee shops
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Bowling alley
  • Pool gate
  • Fence around the pool

What to do

  • Fitness classes
  • Yoga classes
  • Bowling alley
  • Ecotours
  • Hiking/biking trails
  • Concerts/live shows
  • Private winery tours
  • Winery release events
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby

Working away

  • Business centre
  • 40 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference space (80000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Piano
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vineyard
  • Winery on-site
  • Wine-tasting room
  • Banquet hall
  • Firepit
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 91
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Thin carpet in room
  • Hardwood flooring in public areas
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • MP3 docking station
  • 32-inch flat-screen TV
  • Premium satellite channels
  • Netflix
  • Hulu
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free wired Internet
  • Free local calls
  • Desk chair

Food and drink

  • Fridge
  • Free bottled water

More

  • Housekeeping (once per stay)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

Spa Terra has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Olive and Hay – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
Crush Lounge – This family restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Blend Cafe – This café specialises in American cuisine and serves breakfast and light fare. Open daily.
The Commons (Lobby Bar) – This bar specialises in American cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Village Bistro – This restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 51.89 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Business centre/computer access
    • Concierge service
    • Faxes
    • Fitness centre access
    • Fitness/yoga classes
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Internet access (may be limited)
    • Newspaper
    • Partner property access
    • Partner property pool access
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service
    • Hot tub access
    • WiFi access (may be limited)

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 10 to 40 for adults and USD 0 to 19 for children
  • Airport shuttle service is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100.00 per accommodation, per stay

Parking

  • Self-parking costs USD 15 per night
  • Valet parking costs USD 25 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

The Meritage Resort Spa
Meritage Napa
Meritage Resort
Meritage Resort Napa
Meritage Hotel Napa
The Meritage Hotel Napa
The Meritage Resort And Spa Napa, Napa Valley, CA
The Meritage And Spa Napa
The Meritage Resort and Spa Napa
The Meritage Resort and Spa Resort
The Meritage Resort and Spa Resort Napa

Frequently asked questions

Does The Meritage Resort and Spa offer free cancellation for a full refund?
Yes, The Meritage Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Meritage Resort and Spa?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The Meritage Resort and Spa?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 36 kg per pet. There's a charge of USD 100.00 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Meritage Resort and Spa?
Yes. Self-parking costs USD 15 per night. Valet parking costs USD 25 per night. Electric car charging is available.
Is an airport shuttle service offered by The Meritage Resort and Spa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Meritage Resort and Spa?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at The Meritage Resort and Spa and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation on-site includes fitness classes, bowling and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. The Meritage Resort and Spa also has 2 poolside bars, 2 bars and a nightclub, as well as a winery, a 24-hour fitness centre and a sauna.
Are there restaurants at or near The Meritage Resort and Spa?
Yes, there are 3 on-site restaurants, featuring Italian cuisine.
What's the area around The Meritage Resort and Spa like?
The Meritage Resort and Spa is a short 14-minute walk from Napa River and 10 minutes' walk from The Grape Crusher - Sculpture. Travellers say that the resort is in a great location.

The Meritage Resort and Spa Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Old wine hotel
This resort was very popular but they need to renovate for their price point. The staff was nice but not very helpful. It’s a good location for Napa and the on property restaurants were good. The room has a lot of wear and tear. The gym didn’t have water or towels. Pretty location with a cute vineyard in the back.
Candice, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jayme, 4-night trip with friends
Verified Hotels.com guest review

2/10 Poor

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sarah, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Poor service and raw sewage
The hotel room was a very nice room & the grounds looked nice as well. The problem was the cleanliness of the room itself. Upon arriving & settling into the room we noticed that there was sewage water in both sinks in the bathroom & the shower was still wet. Immediately I called guest services & asked for someone to come unclog/clean the sinks, we were told engineering would be there very soon. While waiting almost 30 minutes for engineering to come I noticed the entry had coffee spills on the floor, the tub had some large particles in it and this just led me to believe either the room was never cleaned or someone literally just checked out before we got there, either way is not a good look. I called guest services again from my cell & I was transferred 4 times to get to someone & on hold for about 15min (between the arriving & calls over an hour had passed at this point) so I started walking to the front desk while on hold and halfway over I was hung up on. In the meantime my girlfriend was in the room trying to get someone to respond and running into the same issues. Upon approaching the front desk I asked for a manager I was told it would be 20-30 min to talk to the manager. I was really upset by this & couldn’t understand why I couldn’t just change rooms & they could deal with the raw sewage on their time. Now I have paid for a room I can’t use, I was late for food reservations & I had to wait? Poor service, no immediate refund & the hotel blamed hotels.com for the refund
glen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

8/10 Very good

Kristy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marco, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Dana, 1-night trip
Verified Expedia guest review

6/10 Good

Very large property shared by 3 resorts- and that’s a problem
Deborah, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Close to downtown Napa valley, Olive and Hay is good. Easy Parking, Many options in Meritage Resort & Spa, and we love take a walk in vineyard.
Qinghui, 2-night family trip
Verified Expedia guest review

6/10 Good

Russell, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great property. Very upscale.
John, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Lenore, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Chantal, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The rooms where so nice and clean
Brian, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Marian, 2-night trip
Verified Expedia guest review

4/10 Fair

Front desk and housekeeping staff are rude and questionable. Bar staff, valet, pool staff are the opposite extreme of being nice, friendly and accommodating. Room was not cleaned 2 days in a row (we were out of the room 9:30-4:30). Front desk was actually rude! Actually rude! And I was part of a wedding party that had probably spent easily over 150K that weekend at this resort. Only giving it 2 stars for the bar, pool and valet staff. Don't get iced tea, coffee etc at the little market across the street. Burnt!!!
Kunal, 5-night family trip
Verified Expedia guest review

8/10 Very good

A good property, lots of facilities, nice pool area. We couldnt get through to concierge at all, so couldn't get help with our bags or queries. Food was OK.
Donna, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Hayden, 1-night trip
Verified Expedia guest review

10/10 Exceptional

There were no options for in room service dining late at night.
Maricela, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful for a quick weekend getaway
Cheryl, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review