6/10 Good
5 Jan 2025
Beautiful Design, but Major Service and Comfort Is
They have a strange sense of music and entertainment. Out of nowhere, they blast loud music at the hotel between midnight and 3 AM, hosting events in empty restaurants. The music continues until 3 AM, even though no one is attending or participating. I can’t understand why they disturb people with such excessive noise for no reason. We had to change our room because of this, and even the staff admitted they experienced the same issue and that everyone was annoyed by it. I don’t understand why these over-the-top events are prioritized when guests are unable to sleep due to the noise.
We noticed that the rooms were not clean, as dust bunnies under the beds and in other hidden areas were clearly visible. Even after repeated cleaning, it seemed those spots were never actually addressed. The hotel’s taxi service is quite strange because it also operates with Uber. If you call the same car via Uber, a trip that costs 40 AED will cost 100 AED if booked through the hotel. In other words, cars belonging to the hotel are also used as taxis through local ride-hailing apps.
The water provided in the rooms is very inadequate and doesn’t give the impression that it’s meant for drinking. It’s ridiculous to have water in soda cans. If we are trying to protect the environment, this should be one of the last things to change or improve.
It was the most beautifully designed hotel I have ever stayed in. However, the bathrooms had an unpleasant smell.
Verified traveller
2-night business trip
Verified Hotels.com guest review
