The Bed and bedding were excellent.
We checked in late. There was no one at the desk, but we could hear someone talking on the phone. They were out of sight—that's fine, but after waiting, we could tell it was a social call. We rapped on the counter and called out, but after four tries, we got no response. I went to the "Staff Only" door and saw Katie or Kathy on the phone and got her attention. At the desk, she said we should have called the number on the I stepped-away sign.