10/10 Exceptional
14 Jan 2025
Happy with my stay
2nd time staying here within 3 months. This time round, I was able to bring my elderly mom along. Shoutout to the Conceirge team - awesome performance throughout my trip - always so friendly and welcoming. Same goes for the security team always willing to lend a helping hand toward my mom. I’d like to also compliment an Indian lady from the reception team who was so warm and friendly, as well as the team from the Den - despite the breakfast hours being so busy, they are always efficient. I opted for the larger executive studio this time round. I wouldn’t as much say I was unhappy - just some minor details that can be improved - the hairdryer was missing from the room (it got sorted out after I called the service desk - so efficient and fast). Not sure if the socket in the bathroom worked though ; it was ok one minute and stopped working the next, so I kinda got a shock when the hairdryer stopped working half way. Overall I’m happy with my stay here as it was so walkable to major malls. Traffic outside the hotel was busy as always but still not as bad as the one outside Pavilion mall, so getting a Grab ride was a breeze. Highly recommended.
Hasliza
Hasliza, 3-night family trip
Verified Hotels.com guest review