Disney's Animal Kingdom® Theme Park - 18 min drive - 12.6 km
Getting around
Kissimmee, FL (ISM-Kissimmee Gateway) - 21 min drive
Orlando International Airport (MCO) - 28 min drive
Kissimmee Station - 19 min drive
Brightline Orlando Station - 21 min drive
Orlando Station - 22 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Free theme park shuttle
Restaurants
World Food Trucks - 2 min drive
World Showcase of Flavors Food Truck - 20 min walk
Golden Corral - 3 min drive
Chick-fil-A - 3 min drive
Starbucks - 3 min drive
About this property
Gaylord Palms Resort & Convention Center
Gaylord Palms Resort & Convention Center features a free water park and puts you a short five-minute drive from Old Town. You can visit the spa to be pampered with massages, body wraps or aromatherapy, and Old Hickory Steakhouse, one of 6 restaurants, serves dinner. Other highlights include 3 outdoor pools, a lazy river and a poolside bar. The pool and helpful staff get great marks from fellow travellers.
Languages
English, Spanish
At a glance
Hotel size
1718 rooms
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 4 PM; check-in end time: 4 AM
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets not allowed
Internet
WiFi and wired internet access in rooms*
Parking
On-site self-parking (USD 38 per night; includes in/out privileges)
On-site valet parking (USD 50 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
Transfers
Airport shuttle*
Off-site
Area shuttle*
Free theme park shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
6 restaurants
2 bars/lounges
2 coffee shops
Poolside bar
Coffee/tea in a common area
Private dining
Room service (limited hours)
Snack bar/deli
Water dispenser
Travelling with children
Free water park access
Children's pool
Lazy river
Free theme park shuttle
Playground
Childcare in room (surcharge)
Children's menu
What to do
Yoga classes
Shopping
Golfing nearby
Working away
Business centre
Meeting rooms
Conference centre (406660 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool cabanas (surcharge)
Pool umbrellas
Romance packages
Facilities
Built in 2002
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
Picnic area
Terrace
Television in common areas
Piano
Health club
3 outdoor pools
Free water park
Arcade/games room
Full-service spa
Lazy river
2 hot tubs
Sauna
Massage/treatment rooms
Steam room
Water slide
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Lowered view port in door
Lowered locks/deadbolt
Height-adjustable showerheads
Grab bar near toilet
Transfer shower
Lever door handles
Room amenities
Be entertained
Smart television
Premium cable channels
Netflix
Films for purchase
Home comfort
Air conditioning
Ceiling fan
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Designer toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
WiFi and wired internet for a surcharge
Phone
Food and drink
Champagne service
Fridge
More
Housekeeping (on request)
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
Old Hickory Steakhouse – This steakhouse only serves dinner.
MOOR – This seafood restaurant serves lunch and dinner. Open daily.
Villa de Flora – This family restaurant specialises in Mediterranean cuisine and serves breakfast, brunch and dinner. A children's menu is available. Open daily.
Wreckers Sports Bar – This sports bar specialises in American cuisine and serves lunch and dinner. Open daily.
SandBar – This family restaurant specialises in American cuisine and serves lunch and dinner. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Resort fee: USD 51.53 per accommodation, per night
Resort fee inclusions:
Additional inclusions
Fitness centre access
Fitness/yoga classes
Health club access
In-room bottled water
Phone calls (may be limited)
Pool access
Optional extras
WiFi is available in guest rooms for USD 14.99 per day (rates may vary)
Wired internet access is available in guestrooms for USD 14.99 per day (rates may vary)
Cooked-to-order breakfast is offered for an extra charge of approximately USD 10.00 to 25.50 for adults and USD 10.00 to 25.50 for children
Airport shuttle service is offered for an extra charge
Local area shuttle service is offered for an extra charge
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for USD 30.00 per night
Parking
Self-parking costs USD 38 per night with in/out privileges
Valet parking costs USD 50 per day with in/out privileges
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the spa
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Gaylord Palms
Gaylord Palms Kissimmee
Gaylord Palms Resort
Gaylord Palms Resort Kissimmee
Palms Gaylord
Gaylord Palms Hotel Kissimmee
Gaylord Palms Orlando
Gaylord Palms Resort Orlando
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort Convention Center
Frequently asked questions
Does Gaylord Palms Resort & Convention Center offer free cancellation for a full refund?
Yes, Gaylord Palms Resort & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Gaylord Palms Resort & Convention Center?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Gaylord Palms Resort & Convention Center?
Sorry, pets aren't allowed.
Is parking offered on site at Gaylord Palms Resort & Convention Center?
Yes. Self-parking costs USD 38 per night. Valet parking costs USD 50 per day. Electric car charging is available.
Is an airport shuttle service offered by Gaylord Palms Resort & Convention Center?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Gaylord Palms Resort & Convention Center?
Check-in start time: 4 PM; check-in end time: 4 AM. Check-out time is 11 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Gaylord Palms Resort & Convention Center and nearby?
On-site recreation at Gaylord Palms Resort & Convention Center includes yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Gaylord Palms Resort & Convention Center also has 3 outdoor pools, 2 bars and a sauna, as well as a steam room, an arcade and a picnic area.
Are there restaurants at or near Gaylord Palms Resort & Convention Center?
Yes, there are 6 on-site restaurants, featuring Mediterranean cuisine.
Gaylord Palms Resort & Convention Center Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
8/10 Very good
27 Nov 2024
Diona
Diona, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Nov 2024
Stephen
Stephen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Nov 2024
Beautiful resort!
Beautiful hotel, always appreciate our nights at Gaylord! Fabulous holiday lights and had a great dinner at Moor. (Although do wish the Old Hickory was open every day of the week!) it’s just a little bit freezing in the hotel… but Floridians love their AC!
Kim
Kim, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Nov 2024
Jessica
Jessica, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
Danielle
Danielle, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
Donna
Donna, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Oct 2024
Melody
Melody, 2-night family trip
Verified Hotels.com guest review
6/10 Good
21 Oct 2024
john
john, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 Oct 2024
Wonderful Resort & Location
Beautiful property with top notch amenities.
Alex
Alex, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
6 Oct 2024
Bruno
Bruno, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Oct 2024
Belcida
Belcida, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Oct 2024
Yeily
Yeily, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 Sept 2024
Ana
Ana, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 Sept 2024
The atrium is perfect and family friendly!!
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 Sept 2024
Beautiful Property
Great customer service and a beautiful property. Small issue with ants in our room, but we were able to be moved to another room. Not an easy shuttle service to Disney so be prepared to Uber. Additional charge to use a cart to unload your items to your room. Also, room comes with 4 passes to the pool. Additional passes are $50 regardless of your room type - even for a kid if they are +36”.
Food at all of the restaurants is top notch!
Melissa
Melissa, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
3 Sept 2024
Randy
Randy, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Aug 2024
Maibelys
Maibelys, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 Aug 2024
The staff was awesome, the room was excellent, the view was a deeam.
Yadira
Yadira, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
14 Aug 2024
Raul J
Raul J, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
12 Aug 2024
Pool service
Dont bother paying for chairs at the pool. We payed for premium seating for 3 days and every day we noticed people sitting in reserved seating without paying for it, they issue rist bands and the people didn't have the wrist bands which were white. big waste of money if you ask me
Brian
Brian, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
12 Aug 2024
Beautiful hotel, amazing water park and pool area. Kids had a blast!
Maria
Maria, 2-night family trip
Verified Expedia guest review
8/10 Very good
11 Aug 2024
The property and staff are great! Now the cons: The price is not the price. Be ready to double your rate with every kind of fee they can throw at you. Water park is always closed.
Common area is beautiful, but half of it was closed for a private party. Just feels like we paid full price for limited access.
We will still give it another try. It’s a nice place.
Mosart
Mosart, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Aug 2024
Love pools and entertainment
Rosalia
Rosalia, 2-night family trip
Verified Expedia guest review
8/10 Very good
11 Aug 2024
Pool area: need to pressure wash stairs for slides.
Restaurants: need more variety : breakfast buffet: what a waste of place, they should open for dinner as a Italian place sale pasta and pizza.
Entertainment: so many conventions rooms empty : a movie theater for guests, and a nightclub for guests, these would make a big difference so guests don’t get bored and would come back. You guys have plenty of room to make nights more entertaining because now is always the same.