Guests
All properties in Orlando, Florida, United States of America

Westgate Lakes Resort & Spa Universal Studios Area

4-star resort with water park, near Orange County Convention Center

  • Free WiFi and free parking
From
A$223

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Pool
  • Pool
Pool. Image 1 of 170.
1 / 170Pool
9500 Turkey Lake Rd, Orlando, 32819, FL, United States of America
7.8.Good.
  • Hotel was run down and old. Rooms are small and furniture dated. Rooms are dark and dingy…

    Jan. 19, 2019

  • Very nice resort One issue we asked if they could turn off a water park light that shined…

    Nov. 18, 2021

See all 3,216 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Individually wrapped food options are available

Guests rated location

Convenient
Safe
Quiet
Dining options
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 1990 smoke-free guestrooms
  • Daily housekeeping
  • Marina
  • Restaurant and bar/lounge
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs

Feel at home

  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Cookware, dishware and utensils
  • Microwave

What’s around

  • Ripley's Believe It or Not - 42 min walk
  • Universal Orlando Resort - 43 min walk
  • Dr. P. Phillips Hospital - 1 min walk
  • Titanic the Experience - 45 min walk
  • Madame Tussauds - 2.4 mi / 3.9 km
  • SEA LIFE Orlando Aquarium - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Studio (Villa)
  • Villa, 2 Bedrooms
  • Villa, 3 Bedrooms
  • Villa, 1 Bedroom
  • Deluxe Villa, 1 Bedroom
  • Room (Resort Select)
  • Studio (with Horror Nights Event Shuttle )
  • Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )
  • Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

What’s around

Landmarks

  • Ripley's Believe It or Not - 42 min walk
  • Universal Orlando Resort - 43 min walk
  • Dr. P. Phillips Hospital - 1 min walk
  • Titanic the Experience - 45 min walk
  • Madame Tussauds - 2.4 mi / 3.9 km
  • SEA LIFE Orlando Aquarium - 2.5 mi / 4 km
  • The Wheel at ICON Park™ - 2.5 mi / 4 km
  • Universal’s Volcano Bay - 3.1 mi / 5 km
  • Wonderworks - 3.1 mi / 5 km
  • Sleuth's Mystery Dinner Show - 2.4 mi / 3.9 km
  • Pirate's Dinner Adventure - 2.6 mi / 4.2 km

Getting around

  • Orlando International Airport (MCO) - 21 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando Sanford Intl. Airport (SFB) - 43 min drive
  • Orlando Station - 13 min drive
  • Kissimmee Station - 20 min drive
  • Winter Park Station - 22 min drive
map
See on map
9500 Turkey Lake Rd, Orlando, 32819, FL, United States of America

At a glance

Hotel size

  • This hotel has 1,990 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children's club*

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 2 per room (up to 60 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby

Working away

  • 24-hour business centre
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 28
  • Year Built – 1984
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Things to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Cookware, dishware and utensils

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Water park access (surcharge)

Nearby

  • Golf lessons available nearby
  • Golfing nearby

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 200 per accomodation, per stay

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Resort fee: USD 12.99 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness center access
    • Sporting facilities or equipment
    • Business center/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Additional inclusions

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Childcare is available for an extra charge
  • Children's club access is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 100 per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate Lakes Hotel Orlando
  • Westgate Lake Resort Spa
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort Spa Universal Studios Area

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 7 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 100 per stay. Service animals are exempt from fees.
  • You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Contactless check-in and check-out are available.
  • Yes, Drafts Sports Bar & Grill offers American cuisine. Nearby restaurants include Brick House Tavern + Tap (2.4 mi), Yard House (2.5 mi), and Cafe Tu Tu Tango (2.7 mi).
  • Have fun with onsite activities like kayaking, fishing, and cycling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 spa tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 7 outdoor pools, a sauna, and a steam room, as well as an arcade, a picnic area, and a garden.
7.8.Good.
  • 4.0.Fair

    I wouldn't stay at this place.

    I would not recommend this place to anyone. If you have a problem with your room nobody will talk to you, you have to do everything by text message. My cold water did not work in the bathtub so I sent my text and they never fixed it. I did receive a message that my hot water has been fixed. I'm like really because it was my cold water not my hot water. Not only do they not talk but also have trouble reading. Two different bell boys didn't know where the shuttle pick up was. The front desk could not direct me to a shuttle pick up and this is a service they offer on the property. I was told to download the map. The toilet seat was wobbly and you have to hold the handle down for a while to flush. The 2 maintenance men were very kind but the rest of the staff were not. There are plenty of nice places to stay in Orlando so don't make the mistake of staying at this location.

    2 night business trip, Nov. 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good alternative to park resort accommodations.

    Very nice resort with many entertainment options and close to the Orlando parks. Reasonable room rates and spacious with nice views.

    keith, 1 night trip with friends, Nov. 10, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Family vacation

    Giovanna, 3 night family trip, Nov. 5, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Disappointed

    I was disappointed in the service. There was no maid service available our entire stay and there is no transportation available to Disney theme parks anymore. The front desk and overall service quality has gone downhill. The spa was nice.

    Jennifer, 3 night family trip, Nov. 4, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    It was a long day and once the check-in process was complete, our room cards and info was given to another person which was taken to another desk. At this desk was timeshare opportunities. This was declined due to the amount of time that was planned out for this travel but it was guaranteed that it would only be an hour. Decided to attended and this presentation ran over 2 1/2 hours. This isn't fair to anyone to hold room keys hostage and portray things to people who are traveling to have fun and who may have an itinerary for their trip. Not only that, was also placed in an uncomfortable position when the answer was no to the timeshare and they continued to take more of my time to convince me.

    3 night trip, Oct. 30, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Too much too little

    Room was nice, bed was comfy, pillows were a bit too plush for my liking but not part of the not so good part of it. The 7 pools and 7 hot tubs are including the water park which isn't even part of the resort. You have to pay for the water park portion which I didn't see mentioned before booking. Not only did we have to pay but we only got to use it for 40 minutes and they had to close it for a storm was coming in and I called the resort and said I had to call the water park as it was separate and they would issue a refund and make a special case because of this. I attempted to call the water park a few times and even headed there before my flight left but they didn't open yet and still don't have my money back yet. Too expensive for what you get because you have to pay more on top of what you already paid to get the full experience. I get it, it's a tourist city, but I've paid less at places in Daytona Beach and have gotten more for the money heck I've gotten a two bedroom suite for the se price with a jacuzzi double the size renting from owners. All in all I'd go back to explore it more, but not at the asking price it's way too high, and when you use the water park you can't just ask them to help you have to find the exact time they are available to get answers or help.

    3 night trip, Oct. 28, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    I have never taken the time to write a review online however this place is going to change that. $200 a night plus resort fees Terrible customer services, island was closed, all poolside bars were closed. Resort fees do not include any of the fun on the resort, no poolside towels, dirty bathtub, no AC in our room for over an hour, glass broken on the floor, wouldn’t return flip flops we bought. Two egg breakfast was $14 which took an hour… no credit cards cash only. Ordering lunch was like pulling teeth… had to ask for service outside, waited 20 minutes for a drink order… it was almost like we were an inconvenience I called customer service and told them we would be checking out 3 days early and her response was ….no worries, check out is at 10am. Tried to get paperwork showing my early check out because of coarse it’s my responsibility to reach out to hotels.com however management could not provide anything showing I left early Wow…. Checked in at the Wyndham down the street

    meaghan, 1 night trip, Oct. 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome stay

    It was very beautiful and convenient!

    Shanalda, 2 night business trip, Oct. 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Other then our door not working overall it was a good stay.

    Shinorff, 1 night trip, Oct. 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Everything was good until it came time to park at night.There was no parking we had to park in the parking garage .That was way up front.

    khaleeqa, 2 night trip, Oct. 15, 2021

    Verified Hotels.com guest review

See all 3,216 reviews