Westgate Lakes Resort & Spa Universal Studios Area, Orlando

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7 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview
Rooms
Location
Amenities
Policies

4-star hotel with water park, near Orange County Convention Center

7.6/10 Good

2,763 verified Hotels.com guest reviews

Property highlights

Free parking

Pool

Pet-friendly

Gym

Non-smoking

Air conditioning

9500 Turkey Lake Rd, Orlando, FL, 32819

Main amenities

2 outdoor tennis courts
7 outdoor pools and 7 spa tubs
Daily housekeeping
Fitness centre
Free use of bicycles
Full-service spa
Lazy river
Marina
Restaurants and 2 poolside bars
Sauna
Steam room
Water park

For families

Children's club (surcharge)
Children's pool
Cookware, dishware and utensils
Free cots/infant beds
Playground on site
Supervised childcare (surcharge)

Room options

About this area

What's nearby

On the waterfront
CoCo Key Water Resort - 4 min drive
The Wheel at ICON Park™ - 4 min drive
Universal’s Volcano Bay - 6 min drive
Orlando Vineland Premium Outlets - 5 min drive
Aquatica - 6 min drive
Pointe Orlando - 5 min drive
Universal Studios Florida - 6 min drive
Universal CityWalk - 5 min drive
Orange County Convention Center - 6 min drive
Universal’s Islands of Adventure - 8 min drive

Getting around

Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
Orlando International Airport (MCO) - 21 min drive
Orlando, FL (SFB-Orlando Sanford Intl.) - 43 min drive
Orlando Station - 15 min drive
Winter Park Station - 20 min drive
Kissimmee Station - 31 min drive

Restaurants

Dave & Buster's - 5 min drive
Rocks - 6 min drive
Miller's I-Drive Ale House - 5 min drive
Maggiano's - 6 min drive
B-Line Diner - 7 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Featuring a marina, Westgate Lakes Resort & Spa Universal Studios Area puts you within a 10-minute drive of Orlando International Premium Outlets and Universal Studios Florida. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and American cuisine is served at Drafts Sports Bar & Grill, which is open for breakfast, lunch and dinner. There are 7 outdoor pools and 2 poolside bars at this upmarket hotel, along with in-room conveniences such as sofa beds and microwaves. Fellow travellers say good things about the pool and helpful staff.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Individually wrapped food options available for breakfast, lunch, dinner and through room service

This information is provided by our partners.

At a glance

Hotel size

1990 rooms
Arranged over 5 floors

Arriving/Leaving

Check-in time from 4:00 PM until midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 10 AM
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Required at check-in

Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

Supervised childcare*
Children's club*

Pets

Pets allowed (dogs only, 2 per room, up to 60 lb per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised

Parking

Free on-site self-parking
Free on-site valet parking
Wheelchair-accessible parking on site
On-site parking includes off-street options

Other information

Smoke-free property

Property amenities

Food and drink

2 poolside bars
Restaurant
Bar/lounge
BBQs
Coffee shop
Room service (limited hours)
Snack bar/deli

Travelling with children

Bowling alley
Children's club (surcharge)
Children's pool
Fence around the pool
Lazy river
Lifeguard on site
Local/corner shop
Mini golf
Playground
Pool gate
Pool toys
Supervised childcare (surcharge)
Water park access (surcharge)

What to do

Tennis
Fitness classes
Pilates classes
Yoga classes
Basketball
Volleyball
Bowling alley
Mini golf
Hiking/biking trails
Kayaking
Fishing
Golf lessons nearby

Working away

24-hour business centre
Computer station
Conference space (25000 square feet)
Meeting rooms

Services

24-hour front desk
Concierge services
Dry cleaning/laundry services
Free bike hire
Hair salon
Luggage storage
Multilingual staff
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Porter/bellhop
Tour/ticket assistance
Wedding services

Facilities

2 outdoor tennis courts
28 buildings/towers
7 hot tubs
7 outdoor pools
Arcade/games room
ATM/banking
Banquet hall
Built in 1984
Fitness centre
Full-service spa
Garden
Lazy river
Marina
Massage/treatment rooms
Picnic area
Safe-deposit box at front desk
Sauna
Steam room
Television in common areas
Terrace
Water park access (surcharge)
Water slide

Accessibility

Accessible bathroom (selected rooms)
Braille/raised signage
In-room accessibility (selected rooms)
Lift
Roll-in shower (selected rooms)
Wheelchair-accessible
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Languages

English
Portuguese
Spanish

Room amenities

Be entertained

DVD player
Flat-screen television
Premium cable channels

Home comfort

Air conditioning (climate-controlled)
Ceiling fan
Coffee/tea maker
Iron/ironing board
Laundry detergent

Sleep well

Double sofa bed
Free cot/infant bed
Pillow-top mattress
Premium bedding

What to enjoy

Separate sitting area

Freshen up

Free toiletries
Hairdryer
Towels

Stay connected

Desk
Desk chair
Free local calls
Wireless Internet access (speed of 50+ Mbps)

Food and drink

Cookware, dishes and utensils
High chair
Microwave

Connecting/adjoining rooms available
Daily housekeeping
In-room safe

Special features

Spa

The on-site spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Drafts Sports Bar & Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Sids Bistro – This delicatessen serves breakfast, lunch and light fare. Open daily.

Cordovano Joe's Pizza – This restaurant specialises in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli – This delicatessen specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Open daily.

Buccaneer Galley – This bar specialises in American cuisine and only serves light fare. Open daily.

Fees & policies

Refundable deposits

Deposit: USD 200 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

Resort fee: USD 24.73 per accommodation, per night

Resort fee inclusions:

Pool access
Fitness centre access
Sporting facilities or equipment
Business centre/computer access
Internet access (may be limited)
Phone calls (may be limited)
In-room safe
In-room coffee
Additional inclusions

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from 6 February 2023 to 17 February 2023 (completion date subject to change). The following areas are affected:

Water park

During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

Supervised childcare is available for an extra charge
Children's club access is available for an extra charge

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Pool, spa, & gym (if applicable)

Children under 18 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. This property accepts credit cards. Cash is not accepted.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

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Frequently asked questions

Does Westgate Lakes Resort & Spa Universal Studios Area offer free cancellation for a full refund?

Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Westgate Lakes Resort & Spa Universal Studios Area?

This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Westgate Lakes Resort & Spa Universal Studios Area?

Yes, there are 7 outdoor pools and a children's pool.

Are pets allowed at Westgate Lakes Resort & Spa Universal Studios Area?

Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lb per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Westgate Lakes Resort & Spa Universal Studios Area?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Westgate Lakes Resort & Spa Universal Studios Area?

You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Westgate Lakes Resort & Spa Universal Studios Area and nearby?

Have fun with on-site activities such as kayaking, fishing and cycling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 hot tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 2 poolside bars, a sauna and a steam room, as well as an arcade, a picnic area and a garden.

Are there restaurants at or near Westgate Lakes Resort & Spa Universal Studios Area?

Yes, Drafts Sports Bar & Grill offers American cuisine.

What's the area around Westgate Lakes Resort & Spa Universal Studios Area like?

Westgate Lakes Resort & Spa Universal Studios Area is located on the waterfront, a short 1-minute walk from Dr. P. Phillips Hospital. Travellers say that the hotel is in a great location.

7.6

Good

7.8/10

Cleanliness

7.9/10

Staff & service

7.9/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very good

17 Mar 2023

Worth the money

Overall it was a good stay. The remote for the TV didnt work when I first arrived and the hot water didn't work. These were minor issues that were resolved.