4/10 Fair
20 Jan 2025
I rarely leave negative reviews, but I feel this feedback is necessary. Unfortunately, my stay was far from pleasant. It felt like an online date gone wrong: the pictures looked charming and clean, but what I encountered was shocking.
To start with the positives: the hotel has potential. It is spacious, modern, and offers wonderful outdoor seating by the pool alongside a lovely Balinese restaurant. However, cleanliness was a major issue and I’m not exaggerating.
From the moment I entered, it was clear that the hotel hadn’t been cleaned thoroughly in a long time. The floors were dirty, the windows smudged and while that might be excusable to some extent, the condition of the room was completely unacceptable.
The room appeared untouched since the last guest’s departure. There were insects crawling on the bed, hair everywhere (on the bed, the floor and in the bathroom) and a brown stain on the duvet that made me feel sick to my stomach.
The bathroom was equally bad: the sink was yellowed and covered in limescale, the faucet barely produced water, and the toilet was simply unhygienic.
To the hotel: You have so much potential to run a fantastic hotel. The structure and amenities are there, but cleanliness must become a priority. Please consider hiring a professional cleaning team. Additionally, having staff who can communicate in basic English would make a world of difference for international guests.
I truly hope to see improvements in future. For now, I can’t recommend.
Mark
Mark, 2-night trip
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