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Hotel Casa Cielo

3.5 star property
Tizimín beachfront hotel with outdoor pool, restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casa Cielo

Beach/ocean view
Garden
Yoga
Superior Double Room, Non Smoking, Ocean View
Ecotours

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Free breakfast
  • Pool
  • Laundry facilities
  • Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach sunloungers
  • Beach towels
  • Hot tub
  • Spa services
  • Coffee/tea in a common area
  • Air conditioning
  • Communal living room
Feel at home
  • Furnished balcony
  • Daily housekeeping
  • Blackout curtains
  • Premium bedding
  • Dry cleaning/laundry service
  • Free self-parking
The price is AU$242
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Blackout curtains
Ceiling fan
Premium bedding
Down duvet
Select Comfort bed
  • 18 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Blackout curtains
Ceiling fan
Premium bedding
Down duvet
Select Comfort bed
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Blackout curtains
Ceiling fan
Premium bedding
Down duvet
Select Comfort bed
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

Premium bedding, down duvets, Select Comfort beds, in-room safe

Economy Room, 1 Bedroom, Non Smoking, Garden View

Highlights

Furnished balcony
Garden
Soundproofed
Air conditioning
Blackout curtains
Ceiling fan
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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includes taxes & fees
5 Dec - 6 Dec
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About the area

Map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707

What's nearby

  • El Cuyo Beach - 2 min walk - 0.2 km
  • Del Cuyo Catholic Church - 2 min walk - 0.3 km
  • El Cuyo Lighthouse - 3 min walk - 0.3 km
  • El Cuyo Viewpoint - 15 min walk - 1.3 km
  • Cocal Beach - 18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 168 min drive

Restaurants

  • ‪El Bucanero - ‬8 min walk
  • ‪La Conchita - ‬3 min walk
  • ‪La Casa Palma - ‬5 min walk
  • ‪Naia Cafe - ‬2 min walk
  • ‪La Barcaccia - ‬4 min walk

About this property

Hotel Casa Cielo

At Hotel Casa Cielo, you can spend time at the beach relaxing on a sunlounger, plus you'll have access to on-site kayaking. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages. The restaurant is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other features include a rooftop terrace, a hot tub and a snack bar/deli.

Languages

English, Spanish

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 8:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 8:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

What to do

  • On the beach
  • Kayaking
  • Evening entertainment
  • Bike rentals nearby
  • Ecotours nearby
  • Motor boating nearby
  • Snorkelling nearby
  • Scooter/moped hire nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach sunloungers
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Spa services
  • Hot tub
  • Outdoor furniture
  • Walkway to water

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Dining

AROMA – This family restaurant overlooks the pool. Guests can enjoy drinks at the bar.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

Does Hotel Casa Cielo offer free cancellation for a full refund?
Yes, Hotel Casa Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Casa Cielo?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Casa Cielo?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Casa Cielo?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Casa Cielo?
Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Check-out time is noon.
What is there to do at Hotel Casa Cielo and nearby?
Have fun during the warmer months with activities such as kayaking. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Hotel Casa Cielo also has spa services.
Are there restaurants at or near Hotel Casa Cielo?
Yes, AROMA offers pool views.
Does Hotel Casa Cielo have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Hotel Casa Cielo like?
Hotel Casa Cielo is a short 2-minute walk from El Cuyo Beach and 15 minutes' walk from El Cuyo Viewpoint.

Hotel Casa Cielo Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Jesus, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic Boutique hotel right on a beautiful unspoiled beach
Robert, 2-night romance trip
Verified Expedia guest review

6/10 Good

Les chambres sont une sur l’autre. Il faut passer par la balcon de tout le monde pour accéder à sa chambre. Mais c’est propre et l’hôtel est sur la plage avec de l’ombre et des chaises. Ce qui est quasi inexistant dans le coin
Divna, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Paul, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
emilie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous!
Wonderful four day syay! Highly recommend!
Gail, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wes, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved everything
So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Liselotte, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We really enjoyed the property would recommend and return ourselves.
Gavin, 2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Verified Expedia guest review

8/10 Very good

Hotel is really pretty and staff is extremely nice and helpful. our bed was comfortable and breakfast and coffee were great! Our room smelled a little like sewer but we understand that the hotel is the middle of nowhere and it can happen. They provide air freshner and it workout great. We had to change our reservation and although it is impossible to reach them by phone they are very responsive to emails. Highly recommend!!!
Daniela, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The location got us there… beachfront in a small town away from the crowds. The staff and comfortable room and common space made it a home away from home. Thanks for a lovely getaway!
Veronica, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Carmen, 2-night trip
Verified Expedia guest review

8/10 Very good

The place was a bit hard to find in the dark, but place lovely, rooms were clean, (bed was a bit hard for my taste), food, drinks and dining room were Great. The view was awesome.
Marilyn, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Un lugar muy tranquilo y excelente trato del personal.
David, 1-night family trip
Verified Expedia guest review

6/10 Good

The property is right on the gorgeous beach. However, the lounge chairs are in a very poor state and that is where you spend most of your time so they should really be renewed. Aside from that the property is great!
Ana Lilia, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

This hotel /casa is well located to the town and is on the beach. We found the food to be good and coffee was made first thing. The bed was great..and had great sleeps. Not usual to find a great bed. The hotel is boutique which we enjoy.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely place. Unreliable internet on property and in town.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Hidden Gem
Beautiful and perfect place to stay.
April, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This hotel is amazing for both its location and for the excellent service. This is highly recommended for total disconnection of the world. The food is awesome. Don't lose the chance to stay at the best place in El Cuyo with a very nice boutique hotel. Walters personal attention is basic for the wellbeing at Cielo.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Un lugar hermoso donde pasar un momento de relajacion con todas las comodidades. Su personal de todas las areas muy amables, nos encanto. No duden en hospedarse ahi.
SERGIO, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

estuvo todo deli
Lupis, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Marthyn, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Una gran vista. Personal muy amable. Excelente regadera
Jose Antonio, 1-night trip
Verified Expedia guest review

4/10 Fair

Pésima experiencia por falta de informacion
El hotel e instalaciones están muy bien; desafortunadamente en ninguna parte de la descripción del hotel indican que es un hotel solo para adultos y que las habitaciones son para 2 personas únicamente. Viajamos 2 adultos con 1 niño de 12 años y no se nos permitió quedarnos los 3 en la habitación. Pésima empatía por parte del personal. Deberían poner esas especificaciones en la descripción del hotel para que las familias podamos tomar una decisión correcta al seleccionar hotel para vacacionar.
Paloma, 1-night family trip
Verified Hotels.com guest review