4/10 Fair
30 Dec 2024
Needs overhaul.
Trip was not great, but not because of staff. They were fine. The Hotel is run down a little and had an elevator down. Which meant the service staff was using the one elevator constantly with bins that took up the whole elevator. TV in our room was not working correctly, the remote did not work and couldn't get batteries to make it work. Maintenance came the next day and replaced batteries but even with the new batteries it did not work correctly because the box was screwed to the back to the TV and wouldn't change from in front of the TV. You had to move to where you could point around the side of the TV to get it to work. Maintenance said it was a known problem, and they had requested a new system or TV.
I do want to stress that the staff was good and helpful, I just think ownership has let the building slip which causes problems for everyone.
Brantley
Brantley, 2-night family trip
Verified Hotels.com guest review