2/10 Poor
18 Sept 2023
A major disappointment
I’m stunned at the number of positive reviews on this site about Serenity Island Resort. Based on these extremely misleading claims, I made the terrible mistake of booking there. It was a disaster. While the island itself is gorgeous, the “resort” is a major disappointment. The bures are poorly designed with a weird quarter step leading into the bathroom which is an accident just waiting to happen. We found tick like bugs in our bedding. The wooden walkways are poorly lit which makes night walking treacherous. The only option for food is the one restaurant with a limited menu and extremely questionable cleanliness. I felt so sorry for the employees - they were trying their best, but it felt like they knew they were on a sinking ship.
I realize I sound like a lone disgruntled person, but please think long and hard before booking - and then book somewhere else.
Leina
Leina, 4-night trip
Verified Hotels.com guest review