It saddens me to have to give this place a bad review. As far as the hotel itself goes, everything was wonderful. The rooms were clean, the AC worked, and the pool area was absolutely beautiful. It's proximity to the beach is also wonderful.
That said, the number 1 reason we chose to book this hotel was because of their airport shuttle service, as we had a very early flight. We arranged with the staff a full day before, and confirmed several times that we would be leaving at 4AM. 4 o' clock rolls around and there is not a person in sight, nor is there anyone at the desk. We wait until it is clear no one's coming. Fortunately, after wandering through the pitch black for about a mile, we were able to flag down a motorcycle who had a brother with a cab. Other than that, we would have missed our flight...an error that as budget travelers we absolutely cannot afford. Everything else was truly wonderful, and the staff were nice enough, but that level of negligence is truly infuriating. Stay here, but absolutely do not rely on their services, or their "24 hour" front desk.