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Mercure Resort Sanur - CHSE Certified

Photo gallery for Mercure Resort Sanur - CHSE Certified

Exterior
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers

Overview of Mercure Resort Sanur - CHSE Certified

UNESCO Sustainable Travel Pledge

Mercure Resort Sanur - CHSE Certified

4.0 star property
Beachfront hotel in Denpasar with spa, restaurant

7.8/10 Good

508 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
The price is AU$87
Price available on 5/12/2022
Map
Jalan Mertasari Sanur, P.O. Box 3476, Denpasar, Bali, 80034
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • On the beach
  • Sanur Beach - 10 min drive
  • Kuta Beach - 28 min drive
  • Legian Beach - 32 min drive
  • Double Six Beach - 36 min drive
  • Seminyak Beach - 38 min drive
  • Nusa Dua Beach - 29 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 24 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • Warung Mama Putu - 4 min walk
  • Beach Breeze - 4 min walk
  • Retro Beach Restaurant - 5 min walk
  • Redmanna - 5 min walk
  • Fortune Cookie - 6 min walk

About this property

Mercure Resort Sanur - CHSE Certified

At Mercure Resort Sanur - CHSE Certified, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll have access to on-site windsurfing and beach volleyball. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, facials and body scrubs. The restaurant is a great spot for a bite to eat, and cold drinks are served at the beach bar. Other highlights at this upmarket hotel include 2 bars/lounges, a free kid's club and a poolside bar. Fellow travellers say good things about the pool and helpful staff.

Languages

English, French, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 189 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (15 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Free area shuttle within 2.20 km

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • BBQs
  • Free daily reception
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Free local shuttle
  • Playground
  • Local/corner shop
  • Children's menu
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Windsurfing
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Golfing nearby
  • Safari nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (4842 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 41 buildings/towers
  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Piano
  • 2 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Outdoor tennis court
  • 24-hour pool access
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • French
  • Indonesian

Room amenities

Be entertained

  • 29-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Fireplace

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Sahadewa Bar – This bar is located by the pool and specialises in international cuisine. Open daily.
Breeze Bar – This bar is located on the beach and specialises in international cuisine. Happy hour is offered. Open daily.
De Lounge – This lobby lounge overlooks the garden and specialises in international cuisine. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: IDR 200000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 160000 for adults and IDR 80000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Rollaway beds are available for IDR 390000 per night

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Guests under 12 years old are not allowed in the spa, and guests under 11 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Mercure Resort
Mercure Resort Sanur
Mercure Sanur
Accor Hotel Sanur
Mercure Hotel Sanur
Mercure Resort Sanur Bali
Mercure Resort Sanur Hotel Sanur
Mercure Resort Sanur
Mercure Sanur Chse Certified
Mercure Resort Sanur CHSE Certified
Mercure Resort Sanur - CHSE Certified Hotel
Mercure Resort Sanur - CHSE Certified Denpasar
Mercure Resort Sanur - CHSE Certified Hotel Denpasar

Frequently asked questions

Does Mercure Resort Sanur - CHSE Certified offer free cancellation for a full refund?
Yes, Mercure Resort Sanur - CHSE Certified does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Resort Sanur - CHSE Certified?
As of 4 Dec 2022, prices found for a 1-night stay for 2 adults at Mercure Resort Sanur - CHSE Certified on 5 Dec 2022 start from AU$87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Resort Sanur - CHSE Certified?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Resort Sanur - CHSE Certified?
Yes, there are 2 outdoor pools and a children's pool. Guests have 24-hour pool access.
Are pets allowed at Mercure Resort Sanur - CHSE Certified?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Resort Sanur - CHSE Certified?
Yes, there's free self parking.
Is an airport shuttle service offered by Mercure Resort Sanur - CHSE Certified?
Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one way.
What are the check-in and check-out times at Mercure Resort Sanur - CHSE Certified?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Mercure Resort Sanur - CHSE Certified and nearby?
Have fun with on-site activities such as windsurfing, volleyball and beach yoga and improve your game at the on-site tennis courts. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Mercure Resort Sanur - CHSE Certified also has 2 bars and an arcade, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Mercure Resort Sanur - CHSE Certified?
Yes, Pandawa Restaurant offers beachfront dining, international cuisine and garden views. Nearby restaurants include Warung Mama Putu (4-min walk), Beach Breeze (4-min walk) and Retro Beach Restaurant (5-min walk).
Does Mercure Resort Sanur - CHSE Certified have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Mercure Resort Sanur - CHSE Certified like?
Mercure Resort Sanur - CHSE Certified is a short 5-minute walk from Mertasari Beach and 5 minutes' walk from Consulate Agency of France.

Overall score and ratings

7.8

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.1/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

8/10 Very good

Set in lovely grounds right on beach two pools. We all know lots of hotels in Bali have seen better days you get what you pay for but two big beds put together nice Tea coffee just two of each no milk no creamer. No info in room about hotel or Bali which seemed strange. Although we did not need them others might. Please someone put rubbish bins on beach’s for people to use
Trilby Lesley, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Great value old style resort hotel right on the beach at the southern, quieter end of Sanur. Facilities a bit old but generally in good condition. Staff are friendly and helpful. Nice pool and several nearby cafes and restaurants. Easy 10 minute walk to centre of town.
Chris, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Chris, 3-night trip
Verified Expedia guest review

8/10 Very good

The breakfast was pretty plain. I didn’t like that pool staff allowed sun beds to be reserved in the morning by people who didn’t come back until afternoon. Mattress was too hard .
Geoffrey, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Stunning Location by the beach and excellent, well kept grounds. However the rooms need some tender loving care to bring them up to the International Standards they no doubt were a few years ago.
Masud, 10-night trip
Verified Expedia guest review

4/10 Fair

No wifi in room.
Scot, 2-night trip
Verified Expedia guest review

6/10 Good

Was great just needs alot of work, grounds need to cleaned up and grass needs to be cut,
Todd, 1-night trip with friends
Verified Wotif guest review

8/10 Very good

William, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff are so friendly and will go out of their way to help, and always with a smile. We are return visitors many times to this hotel. The location is perfect, set on a lovely beach. Best suited to couples looking for a relaxing holiday.
22-night romance trip
Verified Ebookers guest review

10/10 Exceptional

Great location, fabulous breakfast buffet, nice pools and beach
4-night trip with friends
Verified Orbitz guest review